Hyundai of Cool Springs

Hyundai of Cool Springs My husband and I had a wonderful experience working with Oscar. He was so well informed and helpful. We had gone to other dealerships including anothe My husband and I had a wonderful experience working with Oscar. He was so well informed and helpful. We had gone to other dealerships including another hyundai dealer in town and walked away disillusioned. But Oscar was like a breath of fresh air. He gave us a fair deal, knew all about the car we were buying and was fast and professional. And the finance manager, Josh was great as well. It was painless and he was so helpful. You have won loyal customers from now on. More

Bait and switch. Old school tricks I chose to price cars via the Internet. I used true car pricing. I was contacted by Corey with a price on the Genesis I was requesting. Then upon arri I chose to price cars via the Internet. I used true car pricing. I was contacted by Corey with a price on the Genesis I was requesting. Then upon arrival I am told they don't have that vehicle but can locate it. They told me there were none with awd in my selected colors clos e enough to retrieve. I told them another dealer was looking to locate the one in missouie or NC. They then worked up a price on the car and only offered a $1000 discount off msrp when the quote to get me in was over $4000 discount. We discussed and I left after over an hour of wasted time talking to Oscar the self proclaimed top seller and Jason his manager. I had 5 other dealers to talk to. Then after returning to the dealer closest to me I was treated wonderful by Halmark. Nearly $4700 better initial price than cool springs attempted to bait and switch me into. To my surprise Oscar and Jason took turns calling or texting me to take each additional counter offer. After refusing all offers I was asked by Oscar what other colors I might want as they had secured both the tech package and a ultimate package vehicle in my color. If I want that color I must come to them. I then called Jason back he claimed to have beat my price if I hadn't signed papers. After 10 more minutes I discover he was still presenting a lessor offer only by claiming the rebate into his discount number. Attempting a shell game. I asked if he would release the claim on the vehicle he locked up on transfer in the color I wanted and he Jason said no I will sell it. I asked why would you jump the other dealer to attempt to force me to buy from them. Please release your claim on the car. His response was no I sent a husband and wife team to retrieve that car if you want that color you will have to buy it here. I responded that in that case it would be in my review. Jason hung up on me. Not the experience anyone should have. More

A Very Positive Experience I don't like high-pressure selling, so I Hyundai of Cool Springs was the place for me. The whole experience was professional and relaxed. I have no co I don't like high-pressure selling, so I Hyundai of Cool Springs was the place for me. The whole experience was professional and relaxed. I have no complaints at all. More

Courteous and Competant Staff Oscar Benavides greeted my daughter and I as we arrived.He listened to my needs, showed me several vehicles with different options, and directed me to Oscar Benavides greeted my daughter and I as we arrived.He listened to my needs, showed me several vehicles with different options, and directed me to the Tucson which was the perfect car at the perfect price. Friendly, courteous service from the entire staff. More

great experince buying car oscar is great second time buying a car from him very knowledgeable only reason didnt set up followup appointment service dept was closed. Loved you w oscar is great second time buying a car from him very knowledgeable only reason didnt set up followup appointment service dept was closed. Loved you website easiest time ever to buy car More

2016 Sonada purchase. This is the third vehicle I have purchase from Oscar and had Mark take care of paper work. I would work with both men on another purchase. Oscar and Mark explained everything involved and answered all questions. This is the third vehicle I have purchased from Coolsprings Hyundai working Oscar and Mark explained everything involved and answered all questions. This is the third vehicle I have purchased from Coolsprings Hyundai working with Oscar and Mark. Received great service. Would work with both men on another purchase More

2017 Santa Fe Sport Limited Ultimate I had never considered, rode in or driven a Hyundai before driving the Santa Fe Sport. We wanted that size vehicle but not a 4 cyl. which is why we de I had never considered, rode in or driven a Hyundai before driving the Santa Fe Sport. We wanted that size vehicle but not a 4 cyl. which is why we decided against a Rav 4 or Rouge. We went to look because our daughter recently purchased a 2011 Santa Fe and it had a 6 cyl. and it seemed like a nice vehicle with plenty of power and good ride. When we found out they only come in 4cyl now we did not want to drive it but the sales person talked us into test driving the turbo model. We were very impressed with the power, quietness and room. It also had an overall sense of quality that was lacking in the Rouge. The 5 year bumper to bumper and 100K drivetrain warranty played a big part in our purchase. After researching and thinking about it for a few days we decided to try and make a deal and feel that we were able to quickly come to a fair price and purchased the vehicle. We did not feel pressured and were allowed to make our decision on our terms which we appreciated. Overall a great experience. It is our hope that the service department experience is just as good. More

Recommend Great service highly recommend to friends and family. 2nd car that I have leased here at Hyundai in cool springs. From the first geeting as I got out Great service highly recommend to friends and family. 2nd car that I have leased here at Hyundai in cool springs. From the first geeting as I got out of my car to the last meeting of giving me the new car--top service. More

Poor service never was able to speak to my service representative. I called multiple times and never received a return phone call. Once they have your car, your a never was able to speak to my service representative. I called multiple times and never received a return phone call. Once they have your car, your at their mercy. All the more reason to go back to Lexus More

Above and beyond I came in 30 minutes before close and Karl was very helpful answering my questions and sticking with me well after close. I took delivery the next da I came in 30 minutes before close and Karl was very helpful answering my questions and sticking with me well after close. I took delivery the next day which happened to be Karl's day off. He came in on his off day and walked me through the final items before taking delivery. Karl went above and beyond. More