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Hyundai of Cool Springs

Franklin, TN

4.3
1,458 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun. Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered. Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer. We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
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201 Comtide Court

Franklin, TN

37067

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Showing 1,458 reviews

December 16, 2022

Excellent service and pleasant experience in purchasing new one. Well handled and closing on time More

by kannankkv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Hyundai of Cool Springs responded

We're thrilled to hear about your wonderful experience with us. Here at Hyundai of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

Dec 16, 2022 -

kannankkv responded

It was very pleasant in buying the vehicle from your place. Sunny was very cooperative in getting all the things on time. We could get all the paperwork done in. 30 minutes and we were ready to take the vehicle.

December 14, 2022

I purchased a GV80 on 12/10/22 at Genesis of Cool Springs. From the beginning to the end of the sales process, it was the best car-buying experience of my life! The entire team was friendly, professi More

by Cheebarod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Brown; Sandy Knechtel; Brandon Alexander - 5 stars each, Mark Salvino
Dec 16, 2022 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 09, 2022

Rahsaan and Brandon at Hyundai of Cool springs took very good care of myself and Fiancé when we came to purchase a vehicle they made it simple and easy , they very friendly and professional, helped get us More

by clemmonsxavier1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander, Rahsaan Robinson
Dec 12, 2022 -

Hyundai of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Hyundai of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

December 09, 2022

Great facility, friendly customer service ,easy sale’s process.Salesman was informative and returned to close deal on his day off! More

by scgdog50
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2022

Rahsaan, Brandon and Chad were all a pleasure to do business with! Never once did I feel pressured into anything. Will gladly buy again from them! Thanks guys! More

by Khargrove777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad, Brandon Alexander, Rahsaan Robinson
Dec 07, 2022 -

Hyundai of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Hyundai of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

December 03, 2022

The salesmen were professional and nice to work with. The dealership was clean and nice More

by Ryan.r.pack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Alexander
Dec 05, 2022 -

Hyundai of Cool Springs responded

Hi Ryan, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 03, 2022

Impressive group extremely inviting. All associates were attentive and kind. They all seemed to love working there. Kind and gave me time to make my decision to buy my new car. More

by Irishkel2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad in finance did exceptional. Fun person to hang with and sign your life away. , Brandon Alexander, Rahsaan Robinson
Dec 05, 2022 -

Hyundai of Cool Springs responded

Hi, thank you so much for your positive comments about Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 03, 2022

When a woman goes shopping, she’s there to compare and get the best price. The test drive went fine. Then he had car marked up $3k over MSRP but this isn’t my first rodeo. I pointed it out and suddenly More

by Kims1983
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Devaris, Sandy Knechtel, Brandon Alexander
Dec 05, 2022 -

Hyundai of Cool Springs responded

Hello Kims1983, I want to thank you for taking the time to bring this to our attention. I personally apologize for your experience. My name is Sandy Knechtel and I'm the Customer Relations manager at the dealership. I would very much like to address your concerns. Please contact me on my direct line at 615-814-7397.

Dec 05, 2022 -

Kims1983 responded

UPDATE: I made the mistake of calling the customer care manager, Sandy, who asked if they could earn my business back. She supposedly asked the manager to make me a good offer. It was the worst offer ive had. He added $4000 to the MSRP and tried to pass it off as if everyone does it. Just like my last visit there it sucked. Its nothing but dealership GREED. They claim to be the number one dealership but I don’t know how. They must have a lot of rich customers willing to throw away money. Go buy your car in Alabama or Georgia and save yourself $4000.

December 03, 2022

Rahsaan is terrific to with with! He’s very knowledgeable, listened to our needs and was resourceful in finding us the perfect fit for our vehicle. I’d highly recommend working with More

by Mark F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Haggard in finance - 5 stars!, Brandon Alexander, Rahsaan Robinson
Dec 05, 2022 -

Hyundai of Cool Springs responded

Hi Mark, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. Feel free to reach out to us if you need anything. Have a wonderful day.

December 02, 2022

Great buying experience, far exceeded expectations. Joe Macke is knowledgeable, and eager to help. Good salesman and more importantly a good man. More

by Les N
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Macke
Dec 03, 2022 -

Hyundai of Cool Springs responded

Hi Les, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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