Hyundai of Cool Springs

A Very Positive Experience I don't like high-pressure selling, so I Hyundai of Cool Springs was the place for me. The whole experience was professional and relaxed. I have no co I don't like high-pressure selling, so I Hyundai of Cool Springs was the place for me. The whole experience was professional and relaxed. I have no complaints at all. More

2017 Santa Fe Sport Limited Ultimate I had never considered, rode in or driven a Hyundai before driving the Santa Fe Sport. We wanted that size vehicle but not a 4 cyl. which is why we de I had never considered, rode in or driven a Hyundai before driving the Santa Fe Sport. We wanted that size vehicle but not a 4 cyl. which is why we decided against a Rav 4 or Rouge. We went to look because our daughter recently purchased a 2011 Santa Fe and it had a 6 cyl. and it seemed like a nice vehicle with plenty of power and good ride. When we found out they only come in 4cyl now we did not want to drive it but the sales person talked us into test driving the turbo model. We were very impressed with the power, quietness and room. It also had an overall sense of quality that was lacking in the Rouge. The 5 year bumper to bumper and 100K drivetrain warranty played a big part in our purchase. After researching and thinking about it for a few days we decided to try and make a deal and feel that we were able to quickly come to a fair price and purchased the vehicle. We did not feel pressured and were allowed to make our decision on our terms which we appreciated. Overall a great experience. It is our hope that the service department experience is just as good. More

2016 Sonada purchase. This is the third vehicle I have purchase from Oscar and had Mark take care of paper work. I would work with both men on another purchase. Oscar and Mark explained everything involved and answered all questions. This is the third vehicle I have purchased from Coolsprings Hyundai working Oscar and Mark explained everything involved and answered all questions. This is the third vehicle I have purchased from Coolsprings Hyundai working with Oscar and Mark. Received great service. Would work with both men on another purchase More

Poor service never was able to speak to my service representative. I called multiple times and never received a return phone call. Once they have your car, your a never was able to speak to my service representative. I called multiple times and never received a return phone call. Once they have your car, your at their mercy. All the more reason to go back to Lexus More

Recommend Great service highly recommend to friends and family. 2nd car that I have leased here at Hyundai in cool springs. From the first geeting as I got out Great service highly recommend to friends and family. 2nd car that I have leased here at Hyundai in cool springs. From the first geeting as I got out of my car to the last meeting of giving me the new car--top service. More

Above and beyond I came in 30 minutes before close and Karl was very helpful answering my questions and sticking with me well after close. I took delivery the next da I came in 30 minutes before close and Karl was very helpful answering my questions and sticking with me well after close. I took delivery the next day which happened to be Karl's day off. He came in on his off day and walked me through the final items before taking delivery. Karl went above and beyond. More

Awesome Car Buying Experience I had actually been looking for a certified used car with specific options and was what I expected when we pulled into the lot at Hyundai of Cool Spri I had actually been looking for a certified used car with specific options and was what I expected when we pulled into the lot at Hyundai of Cool Springs. I knew I wanted a Hyundai because we already own one and it is an excellent product. The salesperson and staff that we met were very friendly, knowledgeable, attentive and customer service oriented. Oscar listened to my requests for specific options and made me a super great offer on a new car with all the options I asked for. The purchasing process with Josh was pleasant, well organized and timely. I am thrilled with the beautiful new Veloster and the excellent service after the sale. It was one of the most pleasant, efficient and simple dealership car purchases I have ever experienced. Great product, great buying experience, great service. More

Great car great dealership Hyundai makes very solid vehicles and the Cool Springs dealership has captured the essence of what the car buying experience should be: Helpful, fair, Hyundai makes very solid vehicles and the Cool Springs dealership has captured the essence of what the car buying experience should be: Helpful, fair, and honest. I have yet to meet someone there I didn't like or trust. More

This is the way I like buying a new car After test driving and researching for a new vehicle, I decided on a 2016 Tucson SE. I used the internet to search the inventories of Hyundai dealers After test driving and researching for a new vehicle, I decided on a 2016 Tucson SE. I used the internet to search the inventories of Hyundai dealers within 100 miles of my home. I then emailed three dealers about four vehicles with features nearest to those I wanted. I asked for quotes from each. Of all of the sales staff I dealt with, Oscar Benavides of Hyundai of Cool Springs was the most accommodating. Even after I asked for re-quotes, because I sold my intended trade-in to a private party, Oscar provided me a new quote quickly and accurately. I was very pleased with Oscar’s effort in working with me toward the purchase of my new vehicle. I was able to negotiate the entire deal via email and telephone. I did not visit this dealership until the day I bought the car at the negotiated price. However, I will have to say I didn’t like Hyundai of Cool Springs website. Of all the websites I used theirs was one of the more difficult ones. The inventory search options were very limited. I could only limit search by model, exterior color and price range. It would have been nice to have limited the search with Trims and distinctive options. I had to drill down to the image of the window sticker to check for the options I wanted (e.g. power seat). Other Hyundai dealer websites had these search features plus had a link to the window sticker image in the search results. More

new elantra We made an appointment to meet with Karl, after looking at cars online. We were greeted by the staff and Karl sat down with us and made us feel comfo We made an appointment to meet with Karl, after looking at cars online. We were greeted by the staff and Karl sat down with us and made us feel comfortable. We toured the lot for him to get a feel for what we liked and showed us multiple options. There was never any pressure, just the right amount of discussion and assistance from other staff. We are very happy with our purchase, although ours kids are a little jealous! Thanks for taking the stress out of this purchase. More