Hyundai of Cool Springs

My experiences with the service department have been a most pleasant surprise. I bought my first Hyundai in 2007 and loved the dealership and the service department. But a few years later, it was bought most pleasant surprise. I bought my first Hyundai in 2007 and loved the dealership and the service department. But a few years later, it was bought out and the changes were not positive - very typical of large business. Upon hearing that the dealership had once again changed ownership, I tried them again. My last two experiences have been extremely positive - even better than the earliest ones that had won my loyalty. The appointment process is easy. The intake and return time is quick. And the professionalism is clearly evident in all aspects. Yes, you can save a few bucks getting your oil changed at other quick lube spot. But the peace of mind that comes with having a certified Hyundai tech working on your vehicle is more than worth the few extra dollars. Staying with the dealership assures me that I can keep my car performing to Hyundai standards. Additionally, in just two service visits, I already have a sense of relationship with the folks there - which is so important to me. Despite being a big business, there is still a sense of connection, that they know you and your car's history. They have successfully managed to find that sweet spot. I have recently bought a new Hyundai and did something I have never done - bought a service contract. That's how pleased (and confident) I have am! More

Every experience I have had there, has been a good one. This time it was an oil change. Made an appointment, get in quick and get out quick. I was greeted with smiles from several different employees. I al This time it was an oil change. Made an appointment, get in quick and get out quick. I was greeted with smiles from several different employees. I also found out they will pick my car up from me at work, do the service and bring it back. Now that is SERVICE!! More

I have gotten to know Brad from 2 previous visits. I had major problems with my 2013 Santa Fe's engine stopping just a few miles after starting. He was determine to find the solution. My vehicle had alr major problems with my 2013 Santa Fe's engine stopping just a few miles after starting. He was determine to find the solution. My vehicle had already been in two dealerships and HYUNDAI couldn't Fix the problem. After many days he just turned the lead technician loose to find the problem. Mike the technician found that the EMS was defective. Today, I had the oil changed and Brad assisted me. He really cares about giving his customers the best service. Thanks Brad More

JJ Parsons and Van Hayes with Hyundia of Cool Springs made my recent purchase of a used Chevrolet pickup truck a very pleasurable experience. Both men were very professional and courteous during the sal made my recent purchase of a used Chevrolet pickup truck a very pleasurable experience. Both men were very professional and courteous during the sales process, and then provided excellent after the sale service by making sure the truck was totally ready to roll, and that I fully understood how to operate all the features on my "new" truck before leaving the dealership. Thanks guys. You did a great job! Alan Brown More

I had an exceptional experience with Hyundai of Cool Springs. They made a deal workable! No pressure; courteous and respectful; expedient. I will definitely spread the good word about Hyundai of Cool Springs. They made a deal workable! No pressure; courteous and respectful; expedient. I will definitely spread the good word about Hyundai of Cool Springs. Thanks to David and Mark for making it happen! More

GREAT service and efficient too! I would recommend this dealership for service to anyone. Brad and Tim were very helpful, they listened, explained details of repairs to me and were very attentive. dealership for service to anyone. Brad and Tim were very helpful, they listened, explained details of repairs to me and were very attentive. More

I did have some concerns with the service department not completing service orders in a timely manner and not having vehicle parts in stock to complete the service otder when vehicle is brought in for servi completing service orders in a timely manner and not having vehicle parts in stock to complete the service otder when vehicle is brought in for service. It is very diappointing when you have to bring the vehicle back for them to complete the service the part was order for. More

I came here to get a recall on my car my Elantra. The service guys had the best costumer service. They were very friendly. I would let others know about the great service. service guys had the best costumer service. They were very friendly. I would let others know about the great service. More

My only complaint was how long it took. However, I was getting tires put on and my little boy had a play area. The representative even gave him a hotwheel for the wait. There were also snacks and coffee a getting tires put on and my little boy had a play area. The representative even gave him a hotwheel for the wait. There were also snacks and coffee available. More

The Hyundai of Cool Springs team make our purchase of a 2013 Elantra GT an excellent and easy experience. They went out of their way to make the purchase smooth, easy and fast. I'd definitely recommend thi 2013 Elantra GT an excellent and easy experience. They went out of their way to make the purchase smooth, easy and fast. I'd definitely recommend this dealership to my friends and will be back again when we need our next Hyundai. More