Hyundai of Cool Springs

My boyfriend and I where looking for a "new" used car for me. Something more reliable that what I had. We came to Hyundai of Cool Springs after falling in love with one on the Internet. I called used car for me. Something more reliable that what I had. We came to Hyundai of Cool Springs after falling in love with one on the Internet. I called the store to make sure it was on the lot. We came in that night and test drove the car and walked out the door with it. I am still excited about my car. More

Things started out pretty well. We drove up from Huntsville, AL to look at the 2013 Santa Fe. Tim was very pleasant and we agreed to a price and equipment package. They found the vehicle we wanted a Huntsville, AL to look at the 2013 Santa Fe. Tim was very pleasant and we agreed to a price and equipment package. They found the vehicle we wanted at another dealer and had to do a dealer trade so it would be a few days before we would get our new Santa Fe. We were not promised a date but the estimate was Wednesday or Thursday of the following week. It’s been too long ago now – about two months – so I don’t remember exactly which day we were informed our Santa Fe was in, but we drove back up from Huntsville to get it. After we finished the paperwork and went out to the vehicle we noticed the interior was the wrong color. It was decided we would take the Santa Fe with the wrong interior home so we would have something to drive while they found one with the right interior. A few days later the right color was found and Tim brought it down to us. This one did not have the correct mirror. I notified Tim and did not get a response. After a few more emails and text messages, Tim replied they were checking into it. After several more attempts to find out the status I had to prove what equipment was supposed to be included in the packages on my Santa Fe. One would think the dealer would know that, but I had to scan in a copy of the window sticker and send it to them before they would take action to correct the issue. After several more weeks and more questions from me, Hyundai of Cool Springs finally decided to install the correct mirror. After all of these problems, my biggest complaint is the lack of response to many of my emails and the fact they did not know what equipment is included with the packages on the vehicle. I have an appointment to take it in next week to get this corrected. More

I had the best experience! I was car shopping for over a month and got so many pushy car salesman until I went to Hyundai of Cool Spring! I bought my very first brand new car and love it! month and got so many pushy car salesman until I went to Hyundai of Cool Spring! I bought my very first brand new car and love it! More

Extremely easy to work with and overall a very pleasant experience. I drove 2 hours from Alabama to purchase a car from this dealership even though we have a Hyundai dealer in our town. Highly recommended. experience. I drove 2 hours from Alabama to purchase a car from this dealership even though we have a Hyundai dealer in our town. Highly recommended...and Tim Gregory was a pleasure to work with. More

I worked with Tim Gregory, purchasing 2012 Equus and everything was smooth and professional. If I buy another Hyundai, It will be at Cool Springs. everything was smooth and professional. If I buy another Hyundai, It will be at Cool Springs. More

We worked with Tim Gregory. He was very knowledgeable and answered all of our questions. We test drove several vehicles, and he was very candid in his recommendations.I advised him of the Elantra Limited we answered all of our questions. We test drove several vehicles, and he was very candid in his recommendations.I advised him of the Elantra Limited we wanted.They found one in about a week and dealer traded for it.Unfortunately, the first vehicle was damaged in a hail storm before they could pick it up.They then dealer traded for a second vehicle, and gave up a Veloster, which was in high demand,to get it. I would recommend Tim and this dealership to anyone considering a Hyundai vehicle. I would also recommend Manny Martinez in their service department.He has been very helpful in arranging service and warranty appointments. More

Oscar did a great job of follow up and completion of our deal both through phone calls and emails. Couldn't ask for a more professional salesman. deal both through phone calls and emails. Couldn't ask for a more professional salesman. More

I have purchased new cars before and always dreaded the process with salesmen pulling tricks to delay the process and wear you down until you "give in" to their price and purchase according to their terms. process with salesmen pulling tricks to delay the process and wear you down until you "give in" to their price and purchase according to their terms. My experience at Hyundai of Cool Springs with Tim was just the opposite. He was very knowledgeable and helpful in getting me into the car that fit my needs. He was very prompt and forthcoming. I didn't even need to negotiate a price because the price he came back with was rated as "good" compared to other prices others were paying for the same car locally. All in all, I came away satisfied that I paid a fair price for a car that I love and the experience was not painful in anyway. Thanks again, Tim! Great job. More