
Hyundai of Cool Springs
Franklin, TN
Filter Reviews by Keyword
By Type
1,448 Reviews of Hyundai of Cool Springs
Very satisfied with all phases of my recent purchase from Cool Springs Hyundai. All the staff, and especially Sonny, did a great job. He made sure my new purchase went smoothly, had the vehicle in spotless c Cool Springs Hyundai. All the staff, and especially Sonny, did a great job. He made sure my new purchase went smoothly, had the vehicle in spotless condition, and explained all the features thoroughly. I would highly recommend Sonny to anyone looking to purchase! More
The service center was very professional and helpful. My advisor, Forrest, kept me updated the whole time my vehicle was in service, answered all my questions, and was generally just very nice. My car wa My advisor, Forrest, kept me updated the whole time my vehicle was in service, answered all my questions, and was generally just very nice. My car was towed in from another dealership who had it in their lot for 3 weeks even with an appt. Cool Springs got me in and my vehicle serviced in 2 business days. This dealership has earned customers for life. More
Very professional and helpful people, did not feel pressured into purchasing anything and they worked to get a very reasonable interest rate. pressured into purchasing anything and they worked to get a very reasonable interest rate. More
I have bought 5 Hyundais since 2018, 4 from this dealer. Recently, the motor on my Santa Fe, failed unexpectedly. I take care of my cars with regular maintenance. The Dealer explained that though there are Recently, the motor on my Santa Fe, failed unexpectedly. I take care of my cars with regular maintenance. The Dealer explained that though there are known issues with this motor, there is no recall and nothing they could do. When I asked Carl (manager) to stand behind the car that they sold me, he said “I don’t make the cars, I just sell them!” I will never buy another Hyundai. I would have thought that the dealer would have worked hard to support a loyal customer! I am wrong- this loyalty was very one sided and unfortunately, I was on the loosing side!!! More
Sonny was thorough, patient, and friendly throughout my car buying experience. He was very accommodating as well! I will be recommending him to all of my friends. He worked hard for me and that is very muc car buying experience. He was very accommodating as well! I will be recommending him to all of my friends. He worked hard for me and that is very much appreciated. The experience was much more personal than all of the other dealerships i visited. More
I received excellent service from my sales representative and the entire team at Hyundai of Cool Springs. I would recommend them to my family and friends! and the entire team at Hyundai of Cool Springs. I would recommend them to my family and friends! More