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Hyundai of Cool Springs

Franklin, TN

4.3
1,450 Reviews
Call Dealership (615) 538-8870
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201 Comtide Court

Franklin, TN

37067

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1,450 Reviews of Hyundai of Cool Springs

June 05, 2023

Sonny was thorough, patient, and friendly throughout my car buying experience. He was very accommodating as well! I will be recommending him to all of my friends. He worked hard for me and that is very muc More

by chris.h.michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Carl Helm, Sonny Farmer
Report | Print
Jun 07, 2023 -

Hyundai of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Hyundai of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. We appreciate your business, and let us know if you need anything!

June 05, 2023

I received excellent service from my sales representative and the entire team at Hyundai of Cool Springs. I would recommend them to my family and friends! More

by L Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Report | Print
Jun 07, 2023 -

Hyundai of Cool Springs responded

Thank you so much for your kind words about your experience here at Hyundai of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business, and if you need anything else, let us know!

June 03, 2023

Sonny and the other staff were absolutely amazing! Sonny was very welcoming and polite! We would definitely work with him again! He had fantastic stories, and he made us feel at ease. We cannot recomm More

by t_deason
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer, Brandon Alexander
Report | Print
Jun 05, 2023 -

Hyundai of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

May 31, 2023

Sonny Farmer was very thorough and professional. Overall we had a good experience in purchasing our car. More

by Kathryn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer
Report | Print
Jun 02, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 30, 2023

Very professional. Knowledgeable about his product. Good people skills. He made the sales process very comfortable. More

by EdwinJWarren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer
Report | Print
Jun 02, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 27, 2023

Very friendly staff. Seller explained everything easy to understand. Seller made sure I liked the car and did not pressure me at all. More

by sanders
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Eddie Fagan, Sonny Farmer
Report | Print
May 30, 2023 -

Hyundai of Cool Springs responded

Hi Sanders, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 24, 2023

The buying experience was OK. Had to make adjustments on final price. After the first service @ 6,628 miles, 1-26-23 vehicle developed electrical problems. To date 5-23-23 prob More

by WRS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Macke
Report | Print
Jun 02, 2023 -

Hyundai of Cool Springs responded

Thanks for taking the time to leave us a review, WRS. We are sorry to hear we did not provide you with exceptional service. My name is Sandy Knechtel and I am the Customer Relations manager here at the dealership. Please call me on my direct office line, 615-814-7397.

Jun 02, 2023 -

WRS responded

Electrical problem still not resolved as of 6-2-23. Just picked up vehicle again. Waiting for Genesis to call me back for another try of repair. I'm requesting another new comparable vehicle or a full refund on what I have invested in this vehicle. Please assist in getting this done. Thanks, WRS

May 21, 2023

Everyone there was vary accommodating. Sonny was vary informative and just a pleasant person to work with. More

by dajohnson975
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer
Report | Print
May 21, 2023 -

dajohnson975 responded

Dajohnson975@gmail.com

May 23, 2023 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2023

Friendly atmosphere. Good people including sales, management, and finance. Pleasure to work with! Got a good deal too! More

by ejsommer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Eddie Fagan, Sonny Farmer
Report | Print
May 15, 2023 -

Hyundai of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

May 12, 2023

The staff were very kind and genuine people. There is a tight bond between the staff, and they truly do not push you to purchase anything. They just want you to be comfortable through the whole More

by jedscott1996
Recommend Dealer
Yes
Employees Worked With
Jay Vallecillo, Carl Helm, Sonny Farmer
Report | Print
May 16, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Thank you, and have a fantastic day!

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