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Hyundai of Cool Springs

Franklin, TN

4.3
1,457 Reviews

201 Comtide Court

Franklin, TN

37067

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1,457 Reviews of Hyundai of Cool Springs

May 31, 2023

Sonny Farmer was very thorough and professional. Overall we had a good experience in purchasing our car. More

by Kathryn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer
Jun 02, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 30, 2023

Very professional. Knowledgeable about his product. Good people skills. He made the sales process very comfortable. More

by EdwinJWarren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer
Jun 02, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 27, 2023

Very friendly staff. Seller explained everything easy to understand. Seller made sure I liked the car and did not pressure me at all. More

by sanders
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Eddie Fagan, Sonny Farmer
May 30, 2023 -

Hyundai of Cool Springs responded

Hi Sanders, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 24, 2023

The buying experience was OK. Had to make adjustments on final price. After the first service @ 6,628 miles, 1-26-23 vehicle developed electrical problems. To date 5-23-23 prob More

by WRS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Macke
Jun 02, 2023 -

Hyundai of Cool Springs responded

Thanks for taking the time to leave us a review, WRS. We are sorry to hear we did not provide you with exceptional service. My name is Sandy Knechtel and I am the Customer Relations manager here at the dealership. Please call me on my direct office line, 615-814-7397.

Jun 02, 2023 -

WRS responded

Electrical problem still not resolved as of 6-2-23. Just picked up vehicle again. Waiting for Genesis to call me back for another try of repair. I'm requesting another new comparable vehicle or a full refund on what I have invested in this vehicle. Please assist in getting this done. Thanks, WRS

May 21, 2023

Everyone there was vary accommodating. Sonny was vary informative and just a pleasant person to work with. More

by dajohnson975
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer
May 21, 2023 -

dajohnson975 responded

Dajohnson975@gmail.com

May 23, 2023 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2023

Friendly atmosphere. Good people including sales, management, and finance. Pleasure to work with! Got a good deal too! More

by ejsommer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Eddie Fagan, Sonny Farmer
May 15, 2023 -

Hyundai of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

May 12, 2023

The staff were very kind and genuine people. There is a tight bond between the staff, and they truly do not push you to purchase anything. They just want you to be comfortable through the whole More

by jedscott1996
Recommend Dealer
Yes
Employees Worked With
Jay Vallecillo, Carl Helm, Sonny Farmer
May 16, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Thank you, and have a fantastic day!

May 07, 2023

Perfect! Sonny was the best and He was very patient with us. Best customer service ever. Will definitely give Hyundai a 100/100 More

by jeffrinjohn97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer, Darius Ross
May 08, 2023 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

May 04, 2023

Sonny was a pleasure to work with. I normally hate stepping foot on a car lot and from the moment I met Sonny, we were like lifelong friends. He is knowledgeable and not pushy at all. More

by glenngineer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elite, Sonny Farmer, Brandon Alexander
May 08, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 26, 2023

Staff was very friendly and Sonny was very helpful with getting my car. I really recommend this dealership More

by wes2475
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Apr 28, 2023 -

Hyundai of Cool Springs responded

Hello, it really means a lot to us that you took the time to write such a positive review about Hyundai of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

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