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Hyundai of Cool Springs

Franklin, TN

4.3
1,448 Reviews
Call Dealership (615) 538-8870
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201 Comtide Court

Franklin, TN

37067

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1,448 Reviews of Hyundai of Cool Springs

April 26, 2023

Staff was very friendly and Sonny was very helpful with getting my car. I really recommend this dealership More

by wes2475
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Report | Print
Apr 28, 2023 -

Hyundai of Cool Springs responded

Hello, it really means a lot to us that you took the time to write such a positive review about Hyundai of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

April 22, 2023

Sonny was very helpful and hilarious throughout the entire process. He made the experience worth the wait and was also easy to talk to. More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elite Trace, Sonny Farmer
Report | Print
Apr 28, 2023 -

Hyundai of Cool Springs responded

Hello Jason, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Hyundai of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

April 20, 2023

I was promptly greeted by Sonny Farmer shortly after we entered the dealer ship. We were shown several of the model car we were interested in. He was very helpful through the entire process as was the sale More

by smfrktn44
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eddie Fagan, Sonny Farmer
Report | Print
Apr 27, 2023 -

Hyundai of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Hyundai of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. We truly appreciate your business and look forward to your next visit!

April 20, 2023

Car been at service dept several times for same issue and will not fix states has steps has to go through before repairing. I guess it's ok for car to shut down on interstate 4,different times and nearly cau More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forrest
Report | Print
Apr 27, 2023 -

Hyundai of Cool Springs responded

On behalf of the dealership, I'd like to apologize for your experience with us at Hyundai of Cool Springs. My name is Sandy Knechtel and I am the Customer Relations manager here at the dealership. I'd like to discuss the details of your recent visit. My direct office line is 615-814-7397. Feel free to reach out to me at your earliest convenience.

April 13, 2023

Everyone was super friendly, especially Rahsaan. He made the whole experience easy and help build the excitement of my new car. More

by Elijahmatthew77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahsaan Robinson
Report | Print
Apr 28, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 13, 2023

Salesman Jay was condescending and rude to say the least. I contacted back the manager at her request and was never responded to. Decided to take my business elsewhere, would not recommend this dealership to More

by Jared
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jay is sales department , Sandy Knechtel
Report | Print
Sep 01, 2023 -

Hyundai of Cool Springs responded

Jared, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Hyundai of Cool Springs. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. I know I spoke with you back in April and was hoping to make sure you had a positive experience. Please feel free to call me to discuss further.

April 11, 2023

The people are very nice and cordial. My salesman Sonny was exceptionally nice and knowledgeable. More

by Sanisamon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Report | Print
Apr 28, 2023 -

Hyundai of Cool Springs responded

Hi Sanisamon, thanks for the four star review. Here at Hyundai of Cool Springs we are always striving for excellence and it appears we missed the mark by one star. Is there anything more we could have done to make your experience better and earn that five-star rating?

April 11, 2023

Sonny was great! !! I totaled my car last week and knew what car I wanted! Sonny helped with everything and gave such great advice!! Will definitely be back! More

by Shelby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Report | Print
Apr 28, 2023 -

Hyundai of Cool Springs responded

Hi Shelby, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 06, 2023

Dis is a Good Car lot with Good service 👍 ask for Elite & Raashaun they'll Get u riGht More

by Tunemarley74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elite , Rahsaan Robinson
Report | Print
Apr 07, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 03, 2023

I had exceptionally fantastic service from everyone who helped me today at Hyundai, thank you. More

by Cameron Wight
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Brandon Alexander, Rahsaan Robinson
Report | Print
Apr 05, 2023 -

Hyundai of Cool Springs responded

Hi Cameron Wight, thank you so much for your positive comments about Hyundai of Cool Springs! We are so happy we were able to provide you with an exceptional experience. We truly appreciate your business. If you need anything else, don't hesitate to reach back out to us!

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