Hyundai of Cumming

Great service as always. Got my multi point inspection sheet, I always ask for it & they always give it to me so that’s a plus. Thanks! sheet, I always ask for it & they always give it to me so that’s a plus. Thanks! More

Everyone was over the top nice and helpful!! I was glad to see they check the car over well and make recommendations.They were All very professional to me. to see they check the car over well and make recommendations.They were All very professional to me. More

Excellent experience! My wife and I felt no pressure whatsoever. Our salesman, Robert Billings, was extremely patient with us and let us dictate the pace of the sales process. He worked with us on getti whatsoever. Our salesman, Robert Billings, was extremely patient with us and let us dictate the pace of the sales process. He worked with us on getting a more than fair offer for our trade in and put us in a beautiful, brand new Palisade Limited. We could be more happy with our experience. Highly recommend! More

Sales Knowledgable outstanding support provided on Friday May 22 by Mr. Lou Hammersmith. Perfect product sales support as well as product information was Knowledgable outstanding support provided on Friday May 22 by Mr. Lou Hammersmith. Perfect product sales support as well as product information was given to us. More

Excellent experience! Lou was absolutely amazing and helped my parents and I to find exactly what we were looking for. We were each looking for a car, so we took quite some Lou was absolutely amazing and helped my parents and I to find exactly what we were looking for. We were each looking for a car, so we took quite some time, but Lou remained amazing though the entire process and we felt never pressured at any point. I would highly recommend Lou to anyone looking for a car at Hyundai, I seriously had the best car buying experience I have ever had. Arusha was also amazing throughout the singing process and kept checking in with us to let us know next steps. It was a great experience all around! More

Great Service, attention to detail! We purchased a used car that had been just listed. As part of our offer there were a few things that needed to be done to get the car ready for final We purchased a used car that had been just listed. As part of our offer there were a few things that needed to be done to get the car ready for final sale. The service team was great. The car was used but came out of service "showroom" status. Very pleased with the quality. More

Patient and helpful We dealt with Nick Bradford and were very happy how he made things easy for us and answered all that we asked about. At what turned out to be a busy d We dealt with Nick Bradford and were very happy how he made things easy for us and answered all that we asked about. At what turned out to be a busy day for the dealership, Arusha Hunter finished off the purchase by moving through the finance process as quickly as we were comfortable with. More

Hyundai of Cumming is always easy to schedule appointments that work with my schedule. The staff are all very polite and make me feel welcome. The technicians do a great job as well. appointments that work with my schedule. The staff are all very polite and make me feel welcome. The technicians do a great job as well. More

Another GREAT Service Experience Once again, the service department exceeded my expectations. Being older, I am more at risk to catch COVID19 then most folks. To that end, I requested Once again, the service department exceeded my expectations. Being older, I am more at risk to catch COVID19 then most folks. To that end, I requested a first AM appointment from Steve Shank and when it was confirmed by Nancy Smith she told me that she would reserve a private area during my wait. They not only performed the oil & filter change that I requested but completed 3 other service routines which were covered by the G-90 warranty. The service was completed on time and the car was delivered to me in spotless condition.I have had all my service work on our Equus and G-90 done at this dealership since they have opened.. More

Some areas need improvement I made an appt with Nick. He was with another customer when we arrived and handed us off to his partner Robert. So what was the point of the appt? I made an appt with Nick. He was with another customer when we arrived and handed us off to his partner Robert. So what was the point of the appt? Robert pulled the car around, showed us the features and let us take a test drive(unaccompanied which was nice). When it got down to the numbers, Robert was very frustrating. He couldn't explain where the numbers were coming from. I'm a numbers girl and had my calculator out. He kept going back to the sales manager. After about the third time, he just brought over the Sales Manager, Josh. Josh was able to explain the numbers (after all he was the one crunching the numbers) and we actually negotiated with him. Robert needs more training. After 2 hours at the dealership, we had to leave because I forgot I had frozen our credit and needed to go home to take of unfreezing it. After unfreezing, texted back and forth with Josh and he sent the finance application. All is good. Overnight, I learned that Costco had a car buying service but they only used one dealer. I got a quote via email from that dealer, contacted Josh the next day and he matched that quote. We made an appt for 4:30 to finish paperwork and pick up car. We had to wait 10-15 minutes for Robert with the paperwork. Again he needs more training because he wasn't sure if both my dauther and I needed to sign papers. Met with Ru the finance manager. During our time, he got a phone call and kept us waiting for a very long time. Wish I had looked at the time but would guess 45 mins. If we hadn't already gotten as far as we had, I would have left. He did apologize profusely and you could see that he was irritated with the situation(salesperson at someone's house who couldn't explain the paperwork so he had to talk to the customer). He was very nice and finished up the transaction. My biggest problem is we were there for 3 hours and there was no need for that since I had already done the negotiating and finance app via email and text. We should have been in and out just to sign everything. The next day we realized that we did not get the cargo net as seen. Emailed Josh and texted Josh with no response. Showed up at dealership and Josh and Robert took care of finding a cargo net. Ru called asking for paperwork already provided and needed something else signed which he said he would email. I was a little aggravated at first but realized he was interrupted during our visit and probably a little flustered and didn't realize what papers he had and was out of his routine. Overall everyone was very nice. Josh and Ru were very helpful. Robert needs more training. I would recommend. More