Hyundai of Cumming

Hoping this experience was an exception Took my SantaFe in for brake pad change. I was given an estimate of 90 mins for the service to be complete. I left the dealership to get some things d Took my SantaFe in for brake pad change. I was given an estimate of 90 mins for the service to be complete. I left the dealership to get some things done and was promised I would get a notification when done. 4 hrs later I had not heard anything. Calls to service rings and rings and then goes to voice mail. I called every number and finally got the receptionist at the front desk. She had to go track down the service person. 10 mins later, I get a call saying car is ready... Really!!! It was probably done and waiting... Had to go on long trip (which is why I wanted the Brakes serviced to begin with)... It was horrible. Every time you apply the brake, the steering wheel and car vibrates like crazy! Does not matter what speed - very uncomfortable especially when on adaptive cruise. Clearly the technical did not polish the rotor or install the brake pads properly and NO ONE bothered to test it after install. Now I have to take time off and take it back to the dealership. Not what I expect when I go to the dealership and pay premium price. More

Best salesman ever (Eric) at Cumming Ga location He was so helpful and so nice and was not pushy at all on selling me a vehicle . We’re probably going to look for one there for my daughter in about He was so helpful and so nice and was not pushy at all on selling me a vehicle . We’re probably going to look for one there for my daughter in about six months and I would definitely use them just because of how professional they were More

Great Service ..... I'll be back! Andre was great, wonderful sense of humor and did exactly what was needed. Cordial, efficient and did not try to oversell! Very nice waiting area. Andre was great, wonderful sense of humor and did exactly what was needed. Cordial, efficient and did not try to oversell! Very nice waiting area. More

Great and easy experience This was by far the easiest transaction I've ever completed when buying a new car. My wife even mentioned on our way home how easy and painless it wa This was by far the easiest transaction I've ever completed when buying a new car. My wife even mentioned on our way home how easy and painless it was. Thanks to everyone. More

No surprises. Service I've become accustomed to from Hyundai. Good experience. Friendly professional individuals. Nice not having to drive all the way to Mall of G Service I've become accustomed to from Hyundai. Good experience. Friendly professional individuals. Nice not having to drive all the way to Mall of Georgia. More

Excellent Serv I was pleasantly surprised by how quick I could get an appointment. Everyone in the Service Department was nice, friendly and helpful upon arrival. Re I was pleasantly surprised by how quick I could get an appointment. Everyone in the Service Department was nice, friendly and helpful upon arrival. Recommend More

We were impressed with the attention given to us. We were greeted nicely and treated nicely. Our sales person knew all about the car we were looking at, so on top of all our questions. Tho we came to We were greeted nicely and treated nicely. Our sales person knew all about the car we were looking at, so on top of all our questions. Tho we came to "Look" at a car we actually drove that car home! They made it happen!!!! Couldn't be more pleased with our purchasing event. More

Very good service I have a new Hyundai Palisade that seemed to have been misaligned from the factory. They fixed my alignment even though it was not covered by the warr I have a new Hyundai Palisade that seemed to have been misaligned from the factory. They fixed my alignment even though it was not covered by the warranty. I didn't even buy the car from them. More

Great purchasing experience I recently bought a 2019 G70 and got a very good price. Not only that, the whole process was very professional and stood out to me in particular comp I recently bought a 2019 G70 and got a very good price. Not only that, the whole process was very professional and stood out to me in particular compared to what I have experienced in other dealerships. I literally had a competitor tell me that the internet price of the car would vary based on what day it was ...???!!! Anyway, kudo's to Hyundai of Cumming. The location (with the service department being close to me) and the personnel were great... and that helped me make my decision to buy from you. Thanks, John Shannon More

Extremely Rude Service writers Extremely rude service personnel - Service Rider accused me of yelling a him to his Service Manager - tat never happened - will not return for servic Extremely rude service personnel - Service Rider accused me of yelling a him to his Service Manager - tat never happened - will not return for service if it canb e performed elsewhere More