Hyundai of Cumming

Bad, Awful, Horrible, Mismanaged and lack of caring. Went in for a detail for one my my salesman car(Tucson). Said a service was needed also. I said do whatever it takes. Service writer calls the next mo Went in for a detail for one my my salesman car(Tucson). Said a service was needed also. I said do whatever it takes. Service writer calls the next morning states needs brakes on a voicemail. I tried to call back all day long. Left three messages with receptionist because Adrian’s voice was full. Left message for service and general manager to call me, never heard from either one. Adrian calls back later that night I tell him he should do a better job of communication with the customer. He tells me I’m one of 20 of his customers and nothing special. I responded by telling him he should treat every customer like they are the only customer. He responds by telling me that was not going to happen because they were grossly understaff and that was upper management decisions that he has nothing to do with. Several days later we picked up the car and no detail was done. Said they forgot about and do we want the car or not. We took our car and WILL NEVER return there ever again. More

Everyone was helpful and nice. No complaints Was a little hectic in the morning, but everyone was helpful and nice. Needed a rental and they took care of everything. I would definetly go back. Was a little hectic in the morning, but everyone was helpful and nice. Needed a rental and they took care of everything. I would definetly go back. More

Good Experience easy appointment scheduling.. friendly staff.. nice environment... I wish the price was lower though.. I come all the way from Sandy Springs to thi easy appointment scheduling.. friendly staff.. nice environment... I wish the price was lower though.. I come all the way from Sandy Springs to this location because I really like them. More

Hoping this experience was an exception Took my SantaFe in for brake pad change. I was given an estimate of 90 mins for the service to be complete. I left the dealership to get some things d Took my SantaFe in for brake pad change. I was given an estimate of 90 mins for the service to be complete. I left the dealership to get some things done and was promised I would get a notification when done. 4 hrs later I had not heard anything. Calls to service rings and rings and then goes to voice mail. I called every number and finally got the receptionist at the front desk. She had to go track down the service person. 10 mins later, I get a call saying car is ready... Really!!! It was probably done and waiting... Had to go on long trip (which is why I wanted the Brakes serviced to begin with)... It was horrible. Every time you apply the brake, the steering wheel and car vibrates like crazy! Does not matter what speed - very uncomfortable especially when on adaptive cruise. Clearly the technical did not polish the rotor or install the brake pads properly and NO ONE bothered to test it after install. Now I have to take time off and take it back to the dealership. Not what I expect when I go to the dealership and pay premium price. More

Best salesman ever (Eric) at Cumming Ga location He was so helpful and so nice and was not pushy at all on selling me a vehicle . We’re probably going to look for one there for my daughter in about He was so helpful and so nice and was not pushy at all on selling me a vehicle . We’re probably going to look for one there for my daughter in about six months and I would definitely use them just because of how professional they were More

Great Service ..... I'll be back! Andre was great, wonderful sense of humor and did exactly what was needed. Cordial, efficient and did not try to oversell! Very nice waiting area. Andre was great, wonderful sense of humor and did exactly what was needed. Cordial, efficient and did not try to oversell! Very nice waiting area. More

Great and easy experience This was by far the easiest transaction I've ever completed when buying a new car. My wife even mentioned on our way home how easy and painless it wa This was by far the easiest transaction I've ever completed when buying a new car. My wife even mentioned on our way home how easy and painless it was. Thanks to everyone. More

No surprises. Service I've become accustomed to from Hyundai. Good experience. Friendly professional individuals. Nice not having to drive all the way to Mall of G Service I've become accustomed to from Hyundai. Good experience. Friendly professional individuals. Nice not having to drive all the way to Mall of Georgia. More

Excellent Serv I was pleasantly surprised by how quick I could get an appointment. Everyone in the Service Department was nice, friendly and helpful upon arrival. Re I was pleasantly surprised by how quick I could get an appointment. Everyone in the Service Department was nice, friendly and helpful upon arrival. Recommend More

We were impressed with the attention given to us. We were greeted nicely and treated nicely. Our sales person knew all about the car we were looking at, so on top of all our questions. Tho we came to We were greeted nicely and treated nicely. Our sales person knew all about the car we were looking at, so on top of all our questions. Tho we came to "Look" at a car we actually drove that car home! They made it happen!!!! Couldn't be more pleased with our purchasing event. More