Hyundai of Cumming

Customer friendly Service John took care 60k miles service, he patiently looked at my car's service history and did the required only from elite premium service needed John took care 60k miles service, he patiently looked at my car's service history and did the required only from elite premium service needed More

Second Visit We brought the Sonata in last week for 15,000 mile check up Car returned with oil change, tire rotation and inspection Notes at bottom indicated We brought the Sonata in last week for 15,000 mile check up Car returned with oil change, tire rotation and inspection Notes at bottom indicated front end alignment and filthy air filter, it stated the service was denied. The truth was these needed services were not known till I was paying for the oil change. Surprised it was not disclosed under the 15,000 mile service requested prior to pointing the vehicle was ready to leave. Gene Berardi More

Workmanship good, pricey, communications needs work Dropped off car on Saturday before Labor day. I was told the parts would be ordered Saturday and arrive for work to be done Tuesday or Wednesday. So I Dropped off car on Saturday before Labor day. I was told the parts would be ordered Saturday and arrive for work to be done Tuesday or Wednesday. So I left my car hoping for early work Tuesday. When I called Tuesday I was told the parts could not be ordered until Tuesday and that they might arrive Thursday or Friday. I picked up my car Tuesday to bring it back once parts arrived. I received a call Thursday from someone, who didn't realize my car was no longer in the shop, to say work could be done Friday. I dropped off my car late Thursday night using the key drop box. The work was done Friday and they detailed the car for no additional charge. It was expensive, but the workmanship seems ok. Hard to tell since they simply got the sunroof closed up but not functioning (my request since the quote for full operability was $5700 on a car worth only $9000). They forgot to put back the covers over the parts in the sunroof, but I don't think that will take too much for me to put back. More

Very customer friendly John Michael was of great help, very pro-active communication and fast support to get the car fixed. Thank you, will recommend the service to all my f John Michael was of great help, very pro-active communication and fast support to get the car fixed. Thank you, will recommend the service to all my friends and family. More

Quick and easy I knew what I wanted and had a very short time. Janice was very nice, and not pushy at all. They unfortunately did not have the color that I wanted. I knew what I wanted and had a very short time. Janice was very nice, and not pushy at all. They unfortunately did not have the color that I wanted. They Did not try to push me on to another color. Instead made some calls and was able to find the color at another dealer. They had it delivered the next day and i now have the style and color that i wanted! More

Great experience Everything has been great so far, had some issues with car from when leaving dealer and they took care of their promise by fixing everything. Thank yo Everything has been great so far, had some issues with car from when leaving dealer and they took care of their promise by fixing everything. Thank you Janice, Raul, and Miguel! More

Janice was a delightful sales rep We showed up early in the evening to look at a few suv’s. Janice didn’t seem to mind that she was scheduled to be off in an hour, she took her time w We showed up early in the evening to look at a few suv’s. Janice didn’t seem to mind that she was scheduled to be off in an hour, she took her time with us knowing we were not ready to purchase. We have a list of different suv’s We wanted to test drive and compare before making a decision. It was a week and half later before we decided to go back and test drive one more time. We had narrowed down the search to two brands and felt we needed to drive once more. It was late and she was off work but met us at the dealership anyway. She was a pleasure to work with. The entire staff that we spoke with was friendly and helpful. They truly seem to want to help us and they did. We are very pleased with the customer service we received and the car we purchased. We recommend the dealership. More

Horrible after the sale service The sales person was great. The finance manager was pushy and rude trying to sell us products we did not want. When I did purchase gap insurance and t The sales person was great. The finance manager was pushy and rude trying to sell us products we did not want. When I did purchase gap insurance and then found a much better deal it took the finance manager over a month to get it canceled. This was due to his staff not submitting the proper documents to the gap company. I asked to speak to the ops manager and was never provided the contact information. More

Easy and fun I had a great experience with purchasing my 2020 palisade. Found it so fast and fell in love. Dyami and Elijah were so helpful and friendly. Eli expla I had a great experience with purchasing my 2020 palisade. Found it so fast and fell in love. Dyami and Elijah were so helpful and friendly. Eli explained every inch of the car and all the things it can do. It took a while, but I'm very grateful to know how to get the most out of my vehicle. More