Hyundai of Fort Myers

Great to deal with. Went above and beyond. Very helpful and professional. Glad I went there. Went above and beyond. Very helpful and professional. Glad I went there. More

William Karrels is a great salesman and helped my family twice now get into a vehicle that will accommodate us and our price range. Definitely recommend take your business and go see William (Bill) Karrels. twice now get into a vehicle that will accommodate us and our price range. Definitely recommend take your business and go see William (Bill) Karrels. More

while no one there to check me in, service was completed in good time. again in good time. again More

I had a great experience working with William. I bought a new car from him absolutely love driving it. I would certainly recommend him to my friends interested in purchasing a car. I bought a new car from him absolutely love driving it. I would certainly recommend him to my friends interested in purchasing a car. More

Buying a vehicle from Hyundai of Fort Myers was a shockingly great experience! We all know why we all hate car dealers, and I was expecting nothing better. WRONG! I completed 85%+ of the actual purch shockingly great experience! We all know why we all hate car dealers, and I was expecting nothing better. WRONG! I completed 85%+ of the actual purchase via email and text without setting foot in the dealer. I knew what I was looking for and this dealer had it. I started a text chat with Diago Trujillo who was super responsive, patient, and best of all very transparent. Let me say this again: this dealer was transparent! He answered all my many questions, and when he didn’t know, he went and got me answers. The price shown, was the price of the car. No surprises. No games. No bait & switch. Some options and fees were not negotiable and/or required by the State and I was told so and shown why, but some others were, and again the sales rep, his manager and the dealer were transparent about it. We reached a win-win deal on a beautiful white Hyundai Palisades (again, I said a “win-win deal”: when was the last time you heard that at a car dealer??!?) and then I finally made my way to the dealer to drive the car. This thing was mint as expected and as advertised and shown online. While sitting with Diago and Megan to complete the documents for the sale, no less than THREE managers stopped by to see how everything was going and if I “needed anything” or “had any questions.” The deal was done at this point. They didn’t have to impress anybody. But I was very impressed! It was a very busy showroom because their pricing is very aggressive. I then met with Gabe, one of their finance managers, and he had all the paperwork ready to go- no time wasting here. I obviously get nothing out of this and I’m happy to write a bad review where’s warranted, but it’s also good to take the time to say something nice when a bunch of different people are doing their jobs well. If you need or want a new, used or CPO (mine was CPO with 13,000miles!) car, do yourself a favor and check out Hyundai of Fort Myers on Colonial Blvd. Ask for Diago. Ask for Megan. Talk to a manager Jeff, or Danny. Just get yourself a great deal and enjoy the rare transparency this dealer shows its customers. Don’t take my word for it. Take a look-see for yourself! Worth it. 6-Stars, if I could! More

My service rep Ali was very helpful. He took the time to make sure me and my children drove away in my vehicle safely. Although I’m very upset about the warranty not covering my battery He took the time to make sure me and my children drove away in my vehicle safely. Although I’m very upset about the warranty not covering my battery on my vehicle that had less than 39k miles, and I sat for a battery change for 3 hours. The service provided by my rep was outstanding! More

I received a very good customer service, the time that I waited for my car to get ready was reasonable. waited for my car to get ready was reasonable. More

Tried to sell me things I didn’t need and services I didn’t need didn’t need More

I waited two months for my part to come in, which was understandable as my vehicle was brand new. when I tried to schedule, I advise that I did not have a ride so I had to drop my car off early in the m understandable as my vehicle was brand new. when I tried to schedule, I advise that I did not have a ride so I had to drop my car off early in the morning and Uber myself was not offered that. When my car was finished, I waited two hours to receive a message for a ride back when I was notified that I would take a shuttle almost 3 hours to pick me up to bring me to get my car Arriving at the dealership to pick up my car, I was told I could take it back for a car wash when I pulled up to the car wash there was nobody there. This is not the first time I have had problems with the service department here they are not very communicative or respectful More