Hyundai of Ft. Myers - Service Center

Took my car in for because the brake warning light was on. My appointment was for 10:30. I finally got with a service advisor a little after 11:00. Obviously appointments mean nothing. At 2:35 I was notif on. My appointment was for 10:30. I finally got with a service advisor a little after 11:00. Obviously appointments mean nothing. At 2:35 I was notified my car 2as ready. When I got in it to leave I noticed the brake warning light was still on. This is the reason I brought the car in! I do not understand why the mechanic that parked the car didn't notice the light still being on. That is unacceptable in my opinion. I went back in to inform my service advisor that the warning light was still on. Back to the waiting room I went. Finally at around 4:00 my service advisor told me I had a bad parking sensor and it would be 544.00 dollars to replace it. I ask him if he had the part. He said yes. I told him to replace it. Why the brake light would be on for a parking sensor is beyond me. But that is what they told me. Finally at 5:05 my service advisor came up to me and asked me to go with him. He took me to the service manager who informed me that they did have the part. But it had already been promised to someone else. And they would need to order my part. It would take 5 days to get here. And I would have to prepay for the part. After paying the 544.00 dollars I noticed the part only cost 38.00 dollars. The rest was for taxes and labor. So after spending over 7 hours at this service department I left still having the same problem I went in with. I will never buy another Hyundai from this dealership. And I still have to go back when the part comes in! More

The service was ok. There were no issues it is a new vehicle. No problem There were no issues it is a new vehicle. No problem More

The service agent was polite and on point. He did everything I asked and I had my car back in a good time I want him every time I go. He did everything I asked and I had my car back in a good time I want him every time I go. More

Excellent service every time! ! I trust taking my Hyundai Venue there . The car wash at the end is nice too! ! I trust taking my Hyundai Venue there . The car wash at the end is nice too! More

Very professional and courteous during the entire process. The best part was the text notification I received which was fast. Thanks process. The best part was the text notification I received which was fast. Thanks More

Customer service horrible at check in. After waiting I finally went inside to ask one Of the 7 plus people sitting behind a desk for assistance and was told to wait. Waited 20 min to c After waiting I finally went inside to ask one Of the 7 plus people sitting behind a desk for assistance and was told to wait. Waited 20 min to check checked in. Only after going back inside a second time did someone finally offer assistance. The remaining experience was fine. More

Way too long to wait. Went in for a 1hr oil change. With all the add ons it was almost $1000 No one asked us if we had had these things done somewhere else. Good thing I Went in for a 1hr oil change. With all the add ons it was almost $1000 No one asked us if we had had these things done somewhere else. Good thing I was paying attention. More

Couldn’t believe this dealer charges a 3% fee for paying with a credit card. My bill was over $1000, so that’s crazy. If I had known I would’ve brought my checkbook. They also charged a $54.87 “shop charge” with a credit card. My bill was over $1000, so that’s crazy. If I had known I would’ve brought my checkbook. They also charged a $54.87 “shop charge”. This is why people are avoiding dealers when their car needs service. More

It’s a very great place to buy a car. They will help you find what is right for you and make you feel comfortable doing it. Such great people. Thank you Simone They will help you find what is right for you and make you feel comfortable doing it. Such great people. Thank you Simone More

Rep Aly very helpful, knowledgeable and courteous. Great service! He explained things thoroughly and related my concerns to his colleague who represented him! Great service! He explained things thoroughly and related my concerns to his colleague who represented him! More