Hyundai of New Port Richey

Pretty quick and thorough Love going here versus Brandon for maintenance. Wait times are fairly short and the reps are superior to most places I have been to, and polite. Love going here versus Brandon for maintenance. Wait times are fairly short and the reps are superior to most places I have been to, and polite. More

Great service Very quick and great service from everyone,i enjoy the hospitality and the time i was there ,i would definitely recommend it to anyone ,thankyou Very quick and great service from everyone,i enjoy the hospitality and the time i was there ,i would definitely recommend it to anyone ,thankyou More

Incompetent Service Department Came in for the same problem multiple times and the issue was not resolved. They test drove my car with me and still don’t understand what the rattle Came in for the same problem multiple times and the issue was not resolved. They test drove my car with me and still don’t understand what the rattle noise is and where it’s coming from. I have asked for it to be checked several times at several different service appointments and they continue to tell me nothing is wrong. I’ve never heard my car make this noise until this year. They had my car for an entire week and everything they were supposed to do wasn’t even done properly. No quality control to check and see if everything they “fixed” was truly fixed. New issues: I had new sides and mesh piece installed on my sunroof....they gave me my car and told me my car was ready. I tested the sunroof and the mesh piece was disconnected... they installed it upside down.. I went inside and told them it’s still broken. They fixed it... I start driving and I hear a new rattle noise. I got to my house opened the sunroof and piece of plastic was sitting in the sunroof rolling back and forth causing rattle noise. They also installed a new black rubber trunk handle... the next day I open my trunk and I hear a rattle... there is clearly a piece of plastic broken inside my trunk that someone didn’t care to take out. I can’t even remove whatever is causing that noise. I don’t even want to take it to Hyundai new port Richey because I don’t feel like dealing with terrible service. Sometimes when I shut my car off I hear a different noise. It sounds like the engine or battery is failing. They still don’t know what the issue is what that as well. This is my second Hyundai car and after this one I don’t think I’ll be buying another Hyundai from this location. More

Very lengthy! I think that it is a waste of time to give appt time and I will tell you why. My appt was for 9:30. I arrived approximately 5-10 minutes after that. I think that it is a waste of time to give appt time and I will tell you why. My appt was for 9:30. I arrived approximately 5-10 minutes after that. Service tech came to my car immediately at which time I answered a few questions and went to have a seat in the waiting area. I wasn't called to get my car u til 11:30-11:45 so it took 2 hours and 15 minutes to get an oil change! Don't you think that is excessive???? I would imagine other customers have complained about the same thing. Hyundai is always advertising about the 100,000 warranty to get people to buy their automobiles so wouldn't you think they would be a little more efficient servicing these same people? Don't get me wrong, we love our Sonata and the warranty is great but getting it serviced needs to be done better. More

Great service! The service is outstanding the employees is knowledgeable in their job. Shane, is the best he is an asset to Hyundai of New port Richey. The service is outstanding the employees is knowledgeable in their job. Shane, is the best he is an asset to Hyundai of New port Richey. More

Easy in, easy out Did not have a long wait, Barry is a great person to work with. Wasn't sure if I needed wipper blades, thought I did, asked Barry to check them, he d Did not have a long wait, Barry is a great person to work with. Wasn't sure if I needed wipper blades, thought I did, asked Barry to check them, he did and I did need them. More

Scared and Unsure I walked into the dealership scared and unsure of what would happen. Did not know if I would qualify for what I wanted and would have to settle for so I walked into the dealership scared and unsure of what would happen. Did not know if I would qualify for what I wanted and would have to settle for something else. I meet Nate and he was pleasant and had high hopes that I would get what I wanted. We test drove a Kona and I loved it but was holding back because I didn’t want to get attached. Nate went to check on my options and came back and my heart sank. It was above my max budget. He told me to hold on and went back to the drawing board and came back with an offer I could manage which was just a few dollars over my max. I waited for the Financial director and when in his office I felt comfortable and no pressure. He was funny and was transparent. I left with my very first new car and happy I went to Hyundai of New Port Richey. More

Everyone performed their duties at a top-notch level. Ken was extremely helpful with explaining all of the features and getting a good starting price. Mark in finance was great with getting us the 0% inte Ken was extremely helpful with explaining all of the features and getting a good starting price. Mark in finance was great with getting us the 0% interest and bumper to bumper warranty for the life of the loan. More

Smooth Buying Experience I contacted Mike via the internet for 1 specific car I was interested in. I received a call from Mike in a very short time and we set up an appointme I contacted Mike via the internet for 1 specific car I was interested in. I received a call from Mike in a very short time and we set up an appointment for me to come look at the car. It was a Saturday (hello, busy day!) and Mike spent the whole time I was there with me. No distractions by other people while he was with me. I did purchase the 2019 Elantra Limited and Mike went to bat for me with finance as well. There were options involved and I told Mike what I wanted and he came back with exactly that. Follow up after purchasing the car was great too. A pleasant experience purchasing a car with Mike. More

Amazing customer service I was blown away by the level of service I received today. I traveled past a closer dealership to get to Hyundai NPR, but it was more then worth it. L I was blown away by the level of service I received today. I traveled past a closer dealership to get to Hyundai NPR, but it was more then worth it. Lilly took the time to explain the things that I needed and helped me navigate my warranty coverage. She was very thorough, knowledgeable and professional. I will bring my car back here because of her customer service. Please let her know she is appreciated and valued. More