Hyundai of New Port Richey - Service Center

Personal and Friendly Appointments are easy to make. I have had Roy Landis from day 1 and prefer to deal with the same employee for every visit. He is very courteous, ver Appointments are easy to make. I have had Roy Landis from day 1 and prefer to deal with the same employee for every visit. He is very courteous, very thorough, friendly and knowledgeable. They do a good job and everything works like clockwork. What can I say.............they are the best! More

Ioniq Recall Service I appreciate the prompt, friendly and professional service. Drop off and pick up were quick and efficient. Early AM hours are appreciated too. Tha I appreciate the prompt, friendly and professional service. Drop off and pick up were quick and efficient. Early AM hours are appreciated too. Thank you. More

Always great service Everyone here is professional and they go above and beyond to make sure your needs are met. Can’t say enough good things about their service departmen Everyone here is professional and they go above and beyond to make sure your needs are met. Can’t say enough good things about their service department. More

Top Rated Service Just another great experience with Hyundai NPR! I’m on my 3rd Hyundai and getting ready for another one in the next few weeks. I travel 30minutes Just another great experience with Hyundai NPR! I’m on my 3rd Hyundai and getting ready for another one in the next few weeks. I travel 30minutes just to get my car serviced. I have been going to Hyundai NPR since 2010 and no plan on stopping :) More

Pleasant experience professionals all around had an appointment was taken care of in a timely manner professional got my car cleaned they didn't mess it up while driving it in the inside just gre had an appointment was taken care of in a timely manner professional got my car cleaned they didn't mess it up while driving it in the inside just great professional work all around More

terrible Have been having trouble with allignment for years. kept being told was within specs. pulled hard to the right. Took to another mechanic and was out o Have been having trouble with allignment for years. kept being told was within specs. pulled hard to the right. Took to another mechanic and was out of alignment. Drives beautifully now. Also was told by other mechanic that the adjustment nuts had not been touched from the night before at hyundai! Dust/dirt still on nuts! More than happy to receive my addition cost to have aligned. Hyundai reached at to me immediately and promised a reimbursement check for the addition alignment. Pleased with final result. More

pick up and delivery very good on the exact time The service having car picked up from home and returned clean is a must!! Car is washed and delivered back on time. This is my 4th Genesis The service having car picked up from home and returned clean is a must!! Car is washed and delivered back on time. This is my 4th Genesis More

Oil change and Fluids. Mary is the best advisor and I 100% trust her with my vehicle. My Sonata is 12 years old and still going strong. The quality of service is unmatchable Mary is the best advisor and I 100% trust her with my vehicle. My Sonata is 12 years old and still going strong. The quality of service is unmatchable. More

Oil change and tire rotation I like the service department but it shouldn’t take over an hour and a half for and oil change. It takes 50 minutes to get there and 50 minutes back. I like the service department but it shouldn’t take over an hour and a half for and oil change. It takes 50 minutes to get there and 50 minutes back. Thats half a day (3 hours and 10 minutes) spent More

False Advertising I had a coupon for $33.87 “Summer Savings Service Package” that was to include oil change, tire rotation, alignment check, wash & vac. I made the app I had a coupon for $33.87 “Summer Savings Service Package” that was to include oil change, tire rotation, alignment check, wash & vac. I made the appointment online using the schedule now feature for this coupon so your system should have reflected that the appointment was for those services on that coupon. I sent my 16 year old daughter in to get the service and she called me because she didn’t understand what the check in woman was telling her, when I called in the woman informed me that my car was about to go in for a $120 service that I did NOT request!!. At first she said she couldn’t see the coupon in the system then she said “oh actually it was the summer savings right? I do see that in here” So she was trying to send my car in for $120 service when it clearly showed I made the appointment for the summer savings oil change only. Seems like it was an opportunity to try to make an easy up sell due to it being my 16 year old in there and not an adult.... To top that off, My car was serviced and when it got home to me the vacuume that was supposed to be included wasn’t done and My daughter was charged $49 instead of the $33.87 stated on the coupon and as talked about during my previously mentioned phone conversation with Mary. Makes me wonder if the oil change was even done?? I sent an email Back to the person that sent me the future service suggestions that had been working with my daughter advising her of my dissatisfaction, and not suprisingly, I did not receive any response from her. I will not be coming to Hyundai NPR for my future service or car buying needs due to this experience. More