Hyundai of New Port Richey - Service Center

This was my third time buying a car from Jeana! She is a great saleswomen and very friendly!!! We have recommened several friends and family members your way and will continue to do so in the future! Great great saleswomen and very friendly!!! We have recommened several friends and family members your way and will continue to do so in the future! Great prices, friendly service and my husband loves the coffee, donuts and popcorn in the lobby! :) More

Let me first start by saying I was happy with my car buying experience here but am very disappointed with my service experiences. This may be the number one sales dealer but their service department nee buying experience here but am very disappointed with my service experiences. This may be the number one sales dealer but their service department needs an overhaul. I made an online appointment for Saturday, 11-20-10 at 8 AM for my second free oil change and some other issues I wanted looked at. I arrived at the dealer at 7:30 and was the first in line. As 8:00 AM came, I thought a service advisor would greet me to check my car in. Little did I know that the people behind me were walking into the service desk area and getting their cars checked in before me!? So I got out of my car and then proceeded and waited in line inside and watched as service techs moved my car back and forth to allow the other people, who came after me, without an appointment, in first. I finally made my way to a service rep who then told me I needed to go to another service person because I scheduled an online appt. Again, very frustrating. When discussing my service with this new rep, he asked what I was there for. I told him that I filled out my request online and can't he see all that I requested. He stated no and I had to go over my issues with him. Again, what is the purpose of the online appointment if nothing matters??? When finished I asked if I could have a courtesy wash for my vehicle, which I will never do again. Not only did it add 15-20 minutes to my wait, it wasn't even washed correctly. Dirt was still on the vehicle. Why even offer this service if it's not going to be done right? When my last free oil change is done, I will not be returning my vehicle to the dealer for service but will be going to the one in St. Petersburg. More