Hyundai of New Port Richey - Service Center

Wonderful customer service I was greeted with quick a quick response to my visit. The service representative was extremely pleasant and helpful. The car was worked on in a relat I was greeted with quick a quick response to my visit. The service representative was extremely pleasant and helpful. The car was worked on in a relatively short time. More

Oil change only Even though i was an hour and a half early for my appointment they got me in and out. Oil change, popcorn and a great coffee machine made for a great Even though i was an hour and a half early for my appointment they got me in and out. Oil change, popcorn and a great coffee machine made for a great trip from Largo. Service writer treated me great. More

Great Customer Service Went in for an alignment. Got a free tire rotation ,vacum of interior, and new wiper blades plus oil and air checked. Very friendly and the coffee wa Went in for an alignment. Got a free tire rotation ,vacum of interior, and new wiper blades plus oil and air checked. Very friendly and the coffee was hot and tasty. Will be back. More

Pretty quick and thorough Love going here versus Brandon for maintenance. Wait times are fairly short and the reps are superior to most places I have been to, and polite. Love going here versus Brandon for maintenance. Wait times are fairly short and the reps are superior to most places I have been to, and polite. More

Great service Very quick and great service from everyone,i enjoy the hospitality and the time i was there ,i would definitely recommend it to anyone ,thankyou Very quick and great service from everyone,i enjoy the hospitality and the time i was there ,i would definitely recommend it to anyone ,thankyou More

Incompetent Service Department Came in for the same problem multiple times and the issue was not resolved. They test drove my car with me and still don’t understand what the rattle Came in for the same problem multiple times and the issue was not resolved. They test drove my car with me and still don’t understand what the rattle noise is and where it’s coming from. I have asked for it to be checked several times at several different service appointments and they continue to tell me nothing is wrong. I’ve never heard my car make this noise until this year. They had my car for an entire week and everything they were supposed to do wasn’t even done properly. No quality control to check and see if everything they “fixed” was truly fixed. New issues: I had new sides and mesh piece installed on my sunroof....they gave me my car and told me my car was ready. I tested the sunroof and the mesh piece was disconnected... they installed it upside down.. I went inside and told them it’s still broken. They fixed it... I start driving and I hear a new rattle noise. I got to my house opened the sunroof and piece of plastic was sitting in the sunroof rolling back and forth causing rattle noise. They also installed a new black rubber trunk handle... the next day I open my trunk and I hear a rattle... there is clearly a piece of plastic broken inside my trunk that someone didn’t care to take out. I can’t even remove whatever is causing that noise. I don’t even want to take it to Hyundai new port Richey because I don’t feel like dealing with terrible service. Sometimes when I shut my car off I hear a different noise. It sounds like the engine or battery is failing. They still don’t know what the issue is what that as well. This is my second Hyundai car and after this one I don’t think I’ll be buying another Hyundai from this location. More

Very lengthy! I think that it is a waste of time to give appt time and I will tell you why. My appt was for 9:30. I arrived approximately 5-10 minutes after that. I think that it is a waste of time to give appt time and I will tell you why. My appt was for 9:30. I arrived approximately 5-10 minutes after that. Service tech came to my car immediately at which time I answered a few questions and went to have a seat in the waiting area. I wasn't called to get my car u til 11:30-11:45 so it took 2 hours and 15 minutes to get an oil change! Don't you think that is excessive???? I would imagine other customers have complained about the same thing. Hyundai is always advertising about the 100,000 warranty to get people to buy their automobiles so wouldn't you think they would be a little more efficient servicing these same people? Don't get me wrong, we love our Sonata and the warranty is great but getting it serviced needs to be done better. More

Easy in, easy out Did not have a long wait, Barry is a great person to work with. Wasn't sure if I needed wipper blades, thought I did, asked Barry to check them, he d Did not have a long wait, Barry is a great person to work with. Wasn't sure if I needed wipper blades, thought I did, asked Barry to check them, he did and I did need them. More

Amazing customer service I was blown away by the level of service I received today. I traveled past a closer dealership to get to Hyundai NPR, but it was more then worth it. L I was blown away by the level of service I received today. I traveled past a closer dealership to get to Hyundai NPR, but it was more then worth it. Lilly took the time to explain the things that I needed and helped me navigate my warranty coverage. She was very thorough, knowledgeable and professional. I will bring my car back here because of her customer service. Please let her know she is appreciated and valued. More

Beyond Pleased This is my first service visit my new Genesis G70 and I am beyond pleased, my expectations were exceeded. Barry, my service advisor, was very professi This is my first service visit my new Genesis G70 and I am beyond pleased, my expectations were exceeded. Barry, my service advisor, was very professional and friendly and arranged for a loaner car since the valet hours and days available were not suitable to my schedule. My car was done in less than 2 hours and with the extra service of a wash and detail and a full tank of gas, I'm blown away. I hope this is the norm, not just the first service visit. More