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Hyundai of Orange Park
Jacksonville, FL
1,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,181 reviews
June 08, 2015
Hyundai of Orange Park No pressure,was a good experience. Ihad to bring the car back because My air conditioning did go out after a week, and my salesman, Alan Walsh, kept i No pressure,was a good experience. Ihad to bring the car back because My air conditioning did go out after a week, and my salesman, Alan Walsh, kept in constant touch with me to make sure I was happy with my loaner and he did everything he could to expedite the repair process More
by MOGILVIE
Verified CustomerEmployees Worked With
Alan Rawls
June 08, 2015
Service As I stated before and to Joe (sales rep) The only reason I keep coming to OP is Hattie Bramlitt. Have good report there about the only one I do tru As I stated before and to Joe (sales rep) The only reason I keep coming to OP is Hattie Bramlitt. Have good report there about the only one I do trust and have confidence in there in any more. Whenever I have to come with my daughter Brooklyn. HATTIE has gone way out of her way to help keep a 5yo occupied. Thank You Hattie!!! I didn't deal with anyone of the chosen below Had to input to submit More
by Charley
Employees Worked With
Antonio Gonzalez IV, Alan Rawls, Carl Morgan, Ray Shahin, Sylvester Patterson
June 08, 2015
routine car maintainence I recently had my car serviced here and I was treated very well. Actually Ms. Hattie Bramllit made me feel like a VIP, as if I was the only one that m I recently had my car serviced here and I was treated very well. Actually Ms. Hattie Bramllit made me feel like a VIP, as if I was the only one that mattered there. I was told exactly what would happen, how long it would take and was given a courtesy car at her suggestion. My experience was seemless, no problems what so ever. This took the stress off of my whole day! Thank you Ms. Hattie! More
by Bonnie
Employees Worked With
Hattie Bramllit
June 07, 2015
Worst dealership experience EVER! Three weeks AFTER we purchased a vehicle we received a call from our salesman stating that we had to RETURN it!!! After staying until nearly 11:00 on Three weeks AFTER we purchased a vehicle we received a call from our salesman stating that we had to RETURN it!!! After staying until nearly 11:00 on a Saturday night to meet with the finance department and sign all of the paperwork, it turns out that the deal fell through and the vehicle that we were told was ours, that everything was finalized and a done deal, was in fact NOT true! As the weeks passed, we realized that we hadn’t yet received word on which bank was purchasing our loan and we hadn’t received any information about who to make our upcoming car payment to, so we called the finance department a couple of times just to make sure that everything was fine and just to see what was going on, what the holdup was. Both times we called, we were assured that everything was fine, that they had just been very busy, but not to worry about anything because the deal had been finalized. We even spoke with Wells Fargo on the phone and they confirmed that they were purchasing our loan from Hyundai of Orange Park. So needless to say, we were beside ourselves when we received a call stating that the deal fell through and that we had to return the vehicle that we had just purchased, the vehicle that we had been driving around for 3 weeks, the vehicle in which we were getting ready to make our first car payment on within a week of two! We even received a letter in the mail from Wells Fargo stating that they had agreed to buy our loan from Hyundai of OP, but not at the rate and terms that we had agreed on (and signed paperwork for) with the dealership. The dealership tried to “fix” their mistake by then offering us a new deal (I use that term VERY lightly) on the same vehicle at a MUCH, MUCH higher rate. That was their take on “helping us out” and making sure that we were going to get the vehicle that we wanted. In my opinion, the lack of communication and the lack of correct, HONEST, information is the fault of the dealership and we will NEVER do business with them again and we highly encourage anyone who is in the market for a Hyundai to drive the few extra miles across town and visit Key Hyundai of Jacksonville. I’ve purchased 3 Hyundai’s with them over the years and made a HUGE mistake in not going back to them last month; a mistake in which I will never make again. My entire family drives a Hyundai (seriously, we all do) and we will NEVER return to Hyundai of OP. You just don’t treat customers the way in which they treated us. We’re extremely disappointed. More
by ktgirl040882
Employees Worked With
Timothy Reynolds, Steve Vargas
June 06, 2015
Great Product Real People The staff at this dealership always treat me with courtesy and help answer all my questions in a professional manner. They are genuine and understand The staff at this dealership always treat me with courtesy and help answer all my questions in a professional manner. They are genuine and understand their product and get to know you personally. More
by GUNGADIN11
Employees Worked With
Carl Morgan
June 04, 2015
Pleasure and Pain.. Nearly 3 weeks after driving away with a 2015, the 2011 trade in has not been paid off. The DD-214 I gave up has been misplaced. It has my SSN on it Nearly 3 weeks after driving away with a 2015, the 2011 trade in has not been paid off. The DD-214 I gave up has been misplaced. It has my SSN on it. Credit report watcher now. More
by COAL2MINE78
Employees Worked With
Alan Rawls
June 04, 2015
SERVICE Went in for a "once-over" before I go on a road trip. Of course the news was bad, to the tune of $600+. However, this is the first work my 2007 Sant Went in for a "once-over" before I go on a road trip. Of course the news was bad, to the tune of $600+. However, this is the first work my 2007 Santa Fe has required since I bought it new. Sherman Cooper was our service guy, the bearer of bad news, but he explained everything in detail, checked with our extended warranty to see if any of the repairs were covered (of course they weren't). With all that said, the several times Sherman has been our service rep, his customer service was above and beyond what I've experienced in the past and actually more than I expected. He should be the training model for Hyundai service!!! Thanks! One last thing, the customer service waiting area needs upgrading. LOUSY CHAIRS and terrible magazine selection... More
by Fred
Employees Worked With
Sherman Cooper
June 01, 2015
Excellent experience Everyone at Hyundai of Orange Park is very helpful. Out sales lady was knowledgeable and definitely not pushy. We appreciated all her help! We will Everyone at Hyundai of Orange Park is very helpful. Out sales lady was knowledgeable and definitely not pushy. We appreciated all her help! We will return there the next time we need to purchase a car. More
by PATRICIA.WARERN
Employees Worked With
HORDGE
May 29, 2015
TERRIFIC DEALERSHIP I bought my Elantra a couple of years ago and since then I have had the absolute BEST experiences when I go to the dealership or even when I just call I bought my Elantra a couple of years ago and since then I have had the absolute BEST experiences when I go to the dealership or even when I just call in. I don't even live near the dealership but it doesn't matter because I will drive to wherever they are. I pass 2 other Hyundai dealerships just to go to Hyundai of Orange Park. ALL OF THE STAFF is always eager to help you with whatever you need. From the smallest things to the larger ones, they make you feel like you're part of their family. Not like an inconvenience, like a few other places around Jacksonville. I wouldn't take my car anywhere else! Love everyone there!!! More
by LKW
Employees Worked With
Harry Accuis, Greg Fouche, Meghan, Hattie, Sherman, Kelton Powell, Mackey McNeil, Ray Shahin, Sylvester Patterson
May 26, 2015
i feel like they really care i love them i'm always satisfied. i feel like i'm at home. i love going there cause i can talk to who ever and they listen and i think they care and they remember i'm always satisfied. i feel like i'm at home. i love going there cause i can talk to who ever and they listen and i think they care and they remember More
by FLUFFYFAYE
Employees Worked With
POWELL
