I would rate a 0 if I had the ability to. - zen4energy
I would rate a 0 if I had the ability to. Brought my Ioniq 5 in because it stopped charging after a recall update. They said it was me and to upgrade my system at home. I did. Still didn't charge. Took it in again for a week - they said that I needed a charge point charger at home installed by an electrician. I did. Still didn't change. Chargepoint service told me it was the car. Took it back. They couldn't replicate the problem because they did not have a level 2 charger and refused to use the dealer provided charger. Told me to just go use their supercharger - which works, but its a pain to use that one and there's only 1 public one in the entire city.
Even though Level 1, level 2, and Tesla chargers with adapter - all worked fine for 3 years, I was to accept that they just aren't an option for me anymore. I said it made the car worthless. How could I sell it to anyone when it couldn't charge. So they asked me to check multiple chargers and document it. I did. It's been in again now - for 3 weeks - still there-
They finally tried to charge it on March 1st with the basic dealer provided charger after I begged them to try it-- it blew the fuses to half of their shop!! Instead of realizing the car had a problem- they said they had to order a new charger and would not check it at a level 2 charger until they received the new charger- which took 5 days. But that was Friday and it's Wednesday night. The car hasn't moved since March 2. Bottom line - I'm still waiting. And they don't have a loaner for me - just too busy.
I would never use Jenkins again after them ignoring the problem multiple times. They could probably reinstall the update and I would be fine - but all I've gotten is a runaround. And this is with an 8 year warranty. What good is it when I have just 15,000 miles but their answer is that I have 1 public supercharger that I can use 10 miles away from home and no others in at least a 50 mile radius??
Warranty not honored, Issues ignored, technicians doing nothing and service advisers who blame the customer for the problem. No, I could not recommend them.
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