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Hyundai of Orange Park
Jacksonville, FL
1,167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,167 reviews
February 26, 2015
Called ahead, had exactly what I asked for when I got there. Called ahead and Danny Hines took care of letting Victor and Kelton know exactly what I wanted. Drove two options (with Kelton giving an AMAZING compa Called ahead and Danny Hines took care of letting Victor and Kelton know exactly what I wanted. Drove two options (with Kelton giving an AMAZING compare/contrast as we rode) and picked the one I wanted. While I was testing vehicles, my trade in was appraised and the rest was a piece of cake! We actually spent 95% of the time talking kids and life. Honestly, there was no negotiating, price was spot on!! OP Hyundai has earned my business and recommendation to others. Great group of guys, left happy. When I went back to finalize purchase, total time spent with Greg was 64 minutes... someone call Guinness, just sayin'! I had been to 4 different Hyundai dealerships (including location where I purchased my 2012 Sonata) and couldn't make anything work... saw an ad in the MINT magazine, I'm a happy camper. More
by bmcmorrow
Employees Worked With
Kelton Powell, Victor Hanania, Danny Hines
Helpful February 01, 2015
I love my immaculate, certified used car I had two cars in mind when I went into the dealership - a Hyndai Sonata (2013) and a Hyndai Santa Fe (2012). I copied down Internet pricing and stoc I had two cars in mind when I went into the dealership - a Hyndai Sonata (2013) and a Hyndai Santa Fe (2012). I copied down Internet pricing and stock numbers and went to the dealership. We parked outside the gate in a grassy area. The first car I walked up to, which was sitting almost right in front of us was the Santa Fe. It looked brand new and was immaculate. At this point I didn't really care to find the Sonata. Bottom line - Carl got the keys. We drove it - loved it. Carl made it happen with our budget and finance person (wish I had his name) got us the best rate and payment. It was a good experience and we would definitely recommend dealership. Cara Hamill More
by cj
Employees Worked With
Carl Morgan
January 26, 2015
Car buying experience I bought a 2015 Sonata Sport from Carl Morgan at Hyundai of Orange Park today. He was polite, informative, helpful and very professional. I'm extremel I bought a 2015 Sonata Sport from Carl Morgan at Hyundai of Orange Park today. He was polite, informative, helpful and very professional. I'm extremely pleased with the car and the service. pattyc More
by pattyc
Employees Worked With
Carl Morgan
November 22, 2014
GREG FOUCHE! HORRIBLE BUISSNESS MANAGER My sales consultant was R.Binshad one of the greatest people i have ever been encountered with,his ales technique was the best.Now on the other hand t My sales consultant was R.Binshad one of the greatest people i have ever been encountered with,his ales technique was the best.Now on the other hand the buissness manager GREG FOUCHE!! HE SHOULD REALLY BE FIRED!! he is rude disrespectful and as a member of the armed forces i have never been disrespected in such a manner..he made a few errors on his end and instead of communicating with me like a proffessinal he harrased me and my boyfriends phone left very rude text messsages hat i have all stored in my phone just made my experience horrible he even threatened to take my car..i dont undersand why he works there..I am in recruiting for the armed forces and sales closing is the most important part of a purchase he instilled nothing but buyers remores in me..i am currently in the process of getting things worked out with other very helpful members of the hyundai team at orangepark location..i just hope not to see or even deal with greg ever again. He is the sole reason why i cant put 5 stars all across the board. More
by malik0317
Employees Worked With
R.binrashad
November 03, 2014
Hyundai of Orange Park - 2nd car purchase My husband and I just bought our 2nd car from Carl Morgan at Hyundai of Orange Park. This time we traded our 2012 Sonata for the new and improved 201 My husband and I just bought our 2nd car from Carl Morgan at Hyundai of Orange Park. This time we traded our 2012 Sonata for the new and improved 2015 Sonata. We love it! We loved the 2012 model but this 2015 is even better. Carl is easy to work with and it was a no nonsense deal. I would rate his follow up as a 10. They are always busy here and the reason is the friendly welcome and great service everyone gets when shopping at this location. We will be back when we are ready to make our next purchase. More
by brobinsoncason
Employees Worked With
The owners brother, the guy in credit, Carl Morgan
November 02, 2014
Car buying experience Carl Morgan in the internet part of the dealership was very helpful and listened to what I wanted. This is the first time I have enjoyed buying a car Carl Morgan in the internet part of the dealership was very helpful and listened to what I wanted. This is the first time I have enjoyed buying a car. More
by neeneejkr
Employees Worked With
Carl Morgan
September 29, 2014
Extended Warranty (and regular warranty) Scam I was foolish enough to buy the extended warranty from a very high pressure "finance manager" who looked ready to have stroke at any moment. I was to I was foolish enough to buy the extended warranty from a very high pressure "finance manager" who looked ready to have stroke at any moment. I was told by him that every other service/oil change would be free. The regular price was $49.99, about the same as Jiffy Lube x2. And the first one was free. But when I came in for the second one I was told it be $129.99 but that included tire rotation and inspection. Yes $130.00 for an oil change and tire rotation! I protested and was told that if I didn't get the service done my warranty might be voided. I said, "but the tires are covered by the tire maker, right?" He said, "well, yeah". The nerve of these jerks! So unless you agree to be robbed at every oil change I suppose they will try to void all warranty's. Also, whatever "rating service" they use called me about my "experience" before I even got to the finance manager. I asked to be called later, but was never called. Obviously they want you "asked" BEFORE you have any experience with the Service Department. More
by arnold.ripkin
Employees Worked With
Sylvester Patterson
September 22, 2014
Genesis purchase Recent purchased of a 2014 Genesis was a pleasant buying experience and the price was very fair.. Carl Morgan was extremely professional/helpful; eve Recent purchased of a 2014 Genesis was a pleasant buying experience and the price was very fair.. Carl Morgan was extremely professional/helpful; even arranged to have the car brought to my residence. I would highly recommend Hyundai of Orange Park. More
by wjdjax
Employees Worked With
Carl Morgan
September 21, 2014
Bait and switch I was given an out the door price over the phone while looking for vehicles. The salesman said the price was out the door and perfectly friendly when I was given an out the door price over the phone while looking for vehicles. The salesman said the price was out the door and perfectly friendly when speaking to him over the phone. I explained that I would be driving from out of town and I would not drive if the price was not out the door and was assured it was. Upon arrival, salesman had the car waiting and the test and pre-sales experience was excellent. Once the price started to be discussed, the price was raised by 3K!! Basically, this dealership tried every slimy trick (you only typically hear about) in the book. Offered $200 for a trade in that I got $1500 elsewhere on; I politely declined. Played games with the numbers and hid/renamed fees to get me to agree to purchase. I am 100% sure that the salesman left the desk phone speaker on to listen to my conversation while out of the room ( speaker feedback bc his cell was left sitting next to the receiver and he miraculously came in with a new offer that was what I had told my partner I would likely agree to). I, believe it or not, agreed to purchase and started signing. After the 1st round of signatures, I was told that the dealership was purchasing my car for $700 and he wanted my key. This is when I had had enough. I said no and that I had not been made aware of that prior to the start of signature and looked the salesman directly in the eye and said that I had hoped he had not been aware of it and chose to mislead me just to get me to sign. This was the last time I saw my salesman. The next person who came into the room was a finance man who would not sit down, but stand threateningly over my partner and I who were seated. I chose to leave. As we left the dealership at 10:30 pm to drive 1hr+ home (remember I told salesman over the phone that I would not drive if the price was not an out the door price) the finance man spoke to my back the entire time warning me of the mistake I was making, telling me that I should not leave bc I was making a mistake and he knew I was, and so on and so forth--somewhat threatening when you've said no and we're done and someone is less than two feet from your turned back almost whispering in your ear that you're making a grave mistake.... Needless to say, I did not purchase from this awful dealership. I say dealership bc I believe wholeheartedly that it is a culture, not just a bad salesman. I neglected to mention that both salesman and finance guy said the car dealership was on of many that was under the same owner and if I didn't want this car, they could sell me any number of cars from any of their other lots. There were too many similarities in the way the salesman and finance guy acted to have it not be a culture of the dealership rather than a single person. I went to my hometown dealership, Hyundai of St Augustine, the very next day and bought the same year and make (better package) for the price that I was looking for in the first place. I also was able to trade my car in for far closer to what it was worth, wasn't made to feel threatened, and had a fantastic, all around experience. I got 3 phone all's from Hyundai of Orange Park in the 48 hrs after my initial visit. I explained my experience in the 1st phone call and also requested to not be contacted again. Surprise, surprise!! The dealership couldn't even respect my request to not be contacted again. I fully intend to continue to share my beyond negative experience at Hyundai of Orange Park. In addition to that, I will also share my complete opposite, very positive experience at Hyundai of St Augustine. I intend to share both experience through word of mouth and through social media. More
by FYCarReview
Employees Worked With
Sales--Johnny
September 02, 2014
Great service Listened to want I wanted. Found the perfect car for me and worked with me on pricing. Very grateful. Thank you kindly for everything. Car was wel Listened to want I wanted. Found the perfect car for me and worked with me on pricing. Very grateful. Thank you kindly for everything. Car was well detailed More
by ju12345
Employees Worked With
Carl Morgan
