Hyundai of Orange Park

As a single mom who had never bought a new car, I was at a loss as to how to go about doing so. My daughter, who was away at college, contacted me and advised that her older car had finally stopped running a loss as to how to go about doing so. My daughter, who was away at college, contacted me and advised that her older car had finally stopped running. When my yoga teacher mentioned she purchased a Hyundai Accent for her son and was very pleased, I went online and requested information on the 2012 Accent. Within a few minutes there was a response to my email with an invitation to take a test drive, and shortly after Alan Rawls left a voice mail asking how he could help. We made an appointment for a meeting and a test drive on a Saturday, and Alan encouraged me to call him with any questions in the meantime. The following Saturday I met with Alan, who was wonderful. Knowing my main concern was safety, he pointed out all the safety features in the Accent, and also the included warranty which was a safeguard against unexpected expenses. It only took a few minutes of a test drive to know this was the car I wanted for my daughter. Upon our return we went into Alan's office, and since I was trying to decide between a lease and a purchase, Steve Fineran came in to explain the differences. He took about an hour and a half to explain all the pros and cons of leasing versus purchasing, and was very patient understanding this was all very new to me. I finally decided on a purchase, and Alan and I made an appointment for the car pickup on a Wednesday evening. Again he encouraged me to call him if there was anything I needed. In addition, he would work on finding the dark blue color my daughter wanted for her Accent. A few days before picking up the car, I was dropping off some financial documents over the weekend, and stopped by the dealership looking for Alan, who was helping another customer at the time. The sales manager was very attentive, assured me the documents would get to Alan, and gave me his business card in case there was anything I needed in the meantime. It became obvious at this point that everyone in the dealership worked together, and the ultimate goal was superior customer service. The evening set aside for signing and picking up the car was a busy one for the dealership, as many customers were finalizing their purchases that night. Alan had found the dark blue Accent for us, which made me really happy on top of everything else he had done. The sales manager went over several documents with me, explaining each one before I signed them. It was all a very smooth and easy process, and then Tony Gonzalez in the financing department helped me with the rest of the paperwork. Tony went above and beyond in helping me transfer the tag to save me money, patiently explained gap insurance and the importance of it, and also gave me his business card and encouraged me to call if there were any questions. Tony was knowledgeable, efficient, and patient, and before long all of the paperwork was finished. It was close to midnight due to the heavy volume of customers and the fact that I had arrived to the dealership later than planned, but this did not bother either Alan, Tony, or the sales manager, who despite the late hour took their time with everything from showing me features on the dark blue Accent to explaining all the documents to me. After everything was done, there was the predicament of how to get my own vehicle to my home, and my daughter's new Accent as well. At midnight, Alan and the sales manager drove the new Accent to my home, saving me the trouble of having to find someone to help me with this the next day. The customer service at Hyundai of Orange Park was, from the very beginning to the end of the sale, absolutely superior. The courtesy that accompanied the entire process was above and beyond what I would have ever expected, and the experience was easy and stress free. I will be returning to Hyundai of Orange Park for our future car buying needs, and will be recommending this dealership to my friends. Thank you for making this an easy and pleasant experience for me! More

Took to long to answer email. Did not send a quote then finally did when i asked for a detailed quote never received one. Did not seem to care about selling therir product. finally did when i asked for a detailed quote never received one. Did not seem to care about selling therir product. More

Sylvester was extremely knowledgeable about the vehicle. He pointed out all of the features of the car, including setting up the Bluetooth phone system for us. He was friendly and courteous throughout the He pointed out all of the features of the car, including setting up the Bluetooth phone system for us. He was friendly and courteous throughout the entire process. More

This was one of the best car buying experiences that I can remember. I usually look forward to shopping for a car with the same enthusiasm that I have when I know I need to see a dentist. Ray could not h can remember. I usually look forward to shopping for a car with the same enthusiasm that I have when I know I need to see a dentist. Ray could not have been more helpful. He was knowledgeable about the features of the car and was able to communicate that information to us in a way that actually made the decision very simple. He not only showed us the right car but he actually took the time to help me become more familiar with the dash displays and other features. Ray was patient and even set up my wife's phone with the Bluetooth technology so that we were able to call our daughter with the car. He was helpful when we realized that we forgot our garage door opener and helped us retrieve it the next day while he was off with the help of some of his coworkers, Sylvester and Chris. I even enjoyed meeting the finance guy, Jeff. A very positive experience! More

I recently started to search for an additional vehicle for our family and was unsure as to whether I should purchase a new or used car. I had shopped several Hyundai dealerships and was discouraged becau for our family and was unsure as to whether I should purchase a new or used car. I had shopped several Hyundai dealerships and was discouraged because there was very little inventory around the Jacksonville area(new or used). My last stop was Hyundai of Orange Park and this dealership is about 40 miles from where I live. I was greeted just as I arrived by a very friendly salesman Raymond, who was apparently a recently hired employee. I was very surprised at how knowledgeable he was and that he was willing to give me all the time I needed. I was only at the dealership for about 40 minutes, and I had decided on a new Sonata and was ready to purchase one. They did not have the exact vehicle on their lot, but Victor(Sales Mgr) stepped in and said they could have THIS car here in two days, and they were able to pick it up from Daytona. Two days later I sat in Raymond's office and had the most pleasant car buying experience I have ever had. I always dread looking for and purchasing a new car, but when you can combine pleasant and car buying in the same sentence, that's pretty darn good!!! I have already recommended Hyundai of Orange Park to all my friends and family. More

I was recently in the market for a new car to replace my Hyundai Genesis, that was coming off lease. After acquiring the Genesis, I bought my son a Sonata, and have been a Hyundai fan ever since. Previously Hyundai Genesis, that was coming off lease. After acquiring the Genesis, I bought my son a Sonata, and have been a Hyundai fan ever since. Previously, I drove Acuras, including the TL and RLs. I have bought all of my Hyundais from Hyundai of Orange Park. They are a PLEASURE to deal with and are part of the Hanania chain of dealerships. Unlike most new car experiences, they make purchasing a car as painless as possible. George was a very knowledgeable salesman, who was not pushy in the least, but was truly concerned with educating his customer. The manager Victor was also great to work with. We arrived at a fair price, quickly and without the typical "car dealer" tactics one fears when entering a showroom. I decided on the Sonata Hybrid, and am loving the driving experience and fuel efficiency. If you are in the market for a car, I strongly encourage you to consider one of the Hanania dealerships here in Jacksonville. If you want a Hyundai, I give Hyundai of Orange Park a 5 star rating!! More

Very pleased with the inventory, had several options to choose from in my price range. I was able to get a great price. Staff was very helpful too. choose from in my price range. I was able to get a great price. Staff was very helpful too. More

If you are in the market to buy a new ride, do yourself a big favor and talk to Carl Morgan. Waiting on tax returns to come in, my wife and I had 5 days to drive to every dealership within a two-hour drivin big favor and talk to Carl Morgan. Waiting on tax returns to come in, my wife and I had 5 days to drive to every dealership within a two-hour driving radius and shop different makes/models. I ran into all the different salesmen there are: the fact regurgitates, the high pressure, the over energetic, the slow and lazy, the crooked and the honest. All in all we probably visited 9 different dealerships on a serious level, around 15 browsing. Having a sales background myself, and a well developed ability to read people, who I was dealing with had a lot to do with where we would buy the car. Carl is a long lost breed in sales. He transforms the conversation from talking with a salesman trying to sell you something into talking with a friend listening to what you need. He is honest and straightforward with his opinions, knows his facts about what he's selling, and uses non of the conventional sales tactics you usually see. (Well, we did poke fun at him for saying the ole' "my manager's just lost his mind!" but it was all part of the fun experience.) As much as I enjoyed working with Carl, on our first visit to his dealership, he did not have the vehicle we were searching for. During the days that followed, Carl showed more drive and initiative to find it than any sales rep that recorded my phone number. (And I give this information freely.) This is a man hungry and driven to make a sale, yet holds strong to the values of being your honest friend. In my mind, that's the guy you want selling you a car folks. Several phone calls and I think two days later, Carl found the vehicle we were looking for. No games on signing, Carl stayed true to the end. A pleasure to work with from start to finish. Financing was a good experience, unfortunately don't remember the name of the guy helping but was very informational. Didn't spend much time there. Signed the papers, drove away. I gave the Quality of Work rating a 3 and that was only for the detail we received before leaving with our new ride. Don't expect much from it here, or at least be aware of the fact. Other reviews have not said good things about the service department here and I guess I'll add to them with only a detail job. The car smelled of body odor from the detailer, and the job itself just wasn't good. I'm a young guy and can clean the car myself so it wasn't a big enough deal for me to ever mention it, but you should leave a dealership with a brand-new-clean car, so its worth mentioning here. Other than that, no problems, but I try to paint the whole picture. Carl has since followed up three times to make sure that all is well. That is just unheard of from a salesman who has already made his commission. You would expect them to wipe off their hands and move on to the next, but I think the care that he shows his customers is truly genuine. As I said before, if you're in the market, save yourself the headache and just go talk to Carl. More

NOT HAPPY AT ALL!!! I'll walk you through it.... The salesman had no idea and didnt bother to look for the blue Santa Fe their website said they had so we ended up test driving a red one. Before we leav salesman had no idea and didnt bother to look for the blue Santa Fe their website said they had so we ended up test driving a red one. Before we leave, I'm reading over the sticker and notice a $500 Market Value Adjustment. He says its due to the demand of the vehicle. Well, thats bogus because Key Hyundai and Hyundai of St. Augustine dont charge that fee. I found it an odd coincidence that they're adjustment was for $500 while Hyundai is offering a $500 rebate. Finally we head into the office awaiting an appraisal on the trade. The salesman asks... "If you were going to sell your car yourself, what would you expect to get for it?" My response was "Thats a loaded question" we'd done our research and had a quote from car max. As he attempted to explain they're reasoning for asking, I responded.."that is a setup...its a loaded question, we know what its worth and you just need to appraise it" They're appraisal wasnt bad, but they're first offer was selling us their car at full retail. We obviously didnt agree with that. My aunt initialled their paper so the sales manager would go over the numbers again. The sales manager, Italian guy, dont recall his name, comes walking in shaking my aunts hand and congratulating her. She never said she was going to buy anything and never responded to him as he yelled out to the lobby to have someone go wash the car etc. He ended up walking out and she never once responded to him. She told the salesman she wasnt ready to commit tonight, we were still shopping. The manager comes back in and this is where it all went down hill quickly... I already wasn't comfortable with them, but then he comes in just completely dumbfounded that she wasn't going to buy after initialing that piece of paper. He got very rude and aggressive. Overly aggressive. Those tactics just aren't necessary these days. We left and ended up closing a deal at Key Hyundai (read my review) which is where we should have gone to start with. Key gave us invoice, no questions and gave us asking price on the trade, no questions. Key does NOT charge the Market Value Adjustment fee and their dealer fees are $300 less than OP. PLEASE do yourself a favor and go to Key Hyundai or Hyundai of St. Augustine. You wont regret it.... More

one of the worst dealerships in Jacksonville the staff tried to argue with me like a child, lied about the kind of inquiry they performed on my credit and presented me with a false number as my credit rep tried to argue with me like a child, lied about the kind of inquiry they performed on my credit and presented me with a false number as my credit report terrible place. More