Hyundai of Orange Park

Outstanding sales department (Brion) but service department is terrible. Have a new 2023 Santa Fe Hybrid which we love. However, it has a strange noise at speed. Called for warranty service to make department is terrible. Have a new 2023 Santa Fe Hybrid which we love. However, it has a strange noise at speed. Called for warranty service to make sure it was safe to drive on out of state vacation in 6 days. 1st got computer which said I could "drop off" at 2:30 the day before I was leaving. 2nd fought my way through the maze and finally got the service department. "Service manager is gone but I'll have him call you when he gets in tomorrow" 3rd of course, no call. Got hold of the salesman Brion (excellent!) and he had the service manager Shermon call me. 4th told by Sherman (despite my need for a safety check at a minimum) "I could bring it in but couldn't say it would be done by the time we needed to leave"!! 5th have to find a place elsewhere to check. More

This was the worst service we have ever received. Tried to get a fleet vehicle settled and Victor Hanania was unresponsive and had no clue what was going on . He just passed it off to someone else an Tried to get a fleet vehicle settled and Victor Hanania was unresponsive and had no clue what was going on . He just passed it off to someone else and said the paperwork never came. Never looked into it further or if he did he sure didnt communicate that with us. We were doing all the work to call between the accounting dept and Victor to figure out who had the paperwork. The ignoring of phone calls and emails got so bad that we had to drive 40 minutes out of our way to see what was going on, only to have a sales manager tell us they dont know either. As someone who worked in the car business, I can tell you this is not how customers should be treated. This was the epitome of that "used car salesman" stereotype everyone refers to. I would give them 0 stars if I could. More

Andrew Chisholm is The Best! ! He really cares about his customers. Extremely knowledgeable and professional. He found me the perfect car! Exactly what I wanted. ! He really cares about his customers. Extremely knowledgeable and professional. He found me the perfect car! Exactly what I wanted. More

It’s always great pleasure to go to Hyundai of Orange Park, great people- Thanks Joe!! Park, great people- Thanks Joe!! More

The service is always great. I enjoy the special touch of having your car washed and vacuumed. I’ve never had a bad experience and will continue to service my car here. I enjoy the special touch of having your car washed and vacuumed. I’ve never had a bad experience and will continue to service my car here. More

Since I’ve purchased my car from here I’ve only serviced my car here. The staff is phenomenal my car here. The staff is phenomenal More

Service on my Santa Fe was thorough and efficient largely due to the due diligence of Megan (service advisor). She kept me informed on a consistent basics as to what, why and how work was progressing. Kudos due to the due diligence of Megan (service advisor). She kept me informed on a consistent basics as to what, why and how work was progressing. Kudos to her and the rest of the staff. More

I had a great experience they were very helpful and professional. I definitely would recommend. professional. I definitely would recommend. More