Hyundai of Orange Park

Horrible experience I brought my car in for service and reoccuring issue and was not at all pleased with the service, nor the horrible job they did washing the vehicle as I brought my car in for service and reoccuring issue and was not at all pleased with the service, nor the horrible job they did washing the vehicle as they leftvhand prints all over the vehicle, did not vaccum it out and also left a large amount of grease/oil on my driver right fender, when i spoke to Zack the service person all he said in a sarcastic voice was "oh I'm so sorry" no attempted to resolve the issue, for this ion a scale of 1-10 , i rate the experince as a...2...THUMBS DOWN to Hyndai of Orange Park service dept!!! More

Awesome I've had my share of run of the mill customer service but at Hyundai of Orange Park they have just blown it out the water! My wife and I were searchin I've had my share of run of the mill customer service but at Hyundai of Orange Park they have just blown it out the water! My wife and I were searching for a Palisade limited and we contacted Jeff Cook and provided him with our information. Jeff kept in contact but I decided to go to the dealership were I was greeted and it was at that point that I was introduced to Bobby Mosley and Ronald Nesbitt. I never knew the length these guys were going through to secure a car for me. Ronald Nesbitt who is the General Sales Manager jump through hoops and pulled strings to get us our car. The folks at Hyundai of Orange Park killed it! From the Internet Sales Specialist, Sales Consultant, to General Sales Manager, and Financial Manager these folks are awesome and I can't thank them enough. More

Great customer service! Mitch the General Manager took care of both issues immediately. Best customer service ever! Thanks Mitch! Everything came out perfect as we knew fr Mitch the General Manager took care of both issues immediately. Best customer service ever! Thanks Mitch! Everything came out perfect as we knew from referrals it would! More

Car vandalized in their care On Friday the 21st Of June 2019 I took my car to the Hyundai of Orange Park to have some work done ($2,000 for the ac and other odds and ends). While On Friday the 21st Of June 2019 I took my car to the Hyundai of Orange Park to have some work done ($2,000 for the ac and other odds and ends). While my car was in their care overnight on early Sunday morning/late Saturday night the car was vandalized two windows smashed in (passenger front and back) and a few assorted objects stolen (Four cars where struck total). I was called about noon on Sunday and the police met me there to do a report and finger printing. The vandalism happened while the car was in there care and control having work done non-cosmetic, the dealership claims they have security and cameras. When I inquired what would be done next, the manager of the service area stated that he and his company were not liable and would not repair the damage. The manager actually stated, “Just like at AMC theater isn’t responsible if your car is broken into there.” He then proceeded to recommend that I file an insurance claim which I have. I will never buy a car from Hyundai. But Megan was very nice and helpful More

Too long a wait for a simple oil change Even though I had an appointment and arrived a bit early, as in the previous accession, it took them 1 hr and 40 min to change the oil in my car. It w Even though I had an appointment and arrived a bit early, as in the previous accession, it took them 1 hr and 40 min to change the oil in my car. It was not even moved from the place I parked when I arrived, I had to mention to the service Manager in order to have the car at least moved into the shop aret More

Great experience We were impressed with how the sales team worked together. Our salesperson, Ms. Wilson, though a newbie to the dealership she worked very hard and was We were impressed with how the sales team worked together. Our salesperson, Ms. Wilson, though a newbie to the dealership she worked very hard and was eager to help in finding the vehicle we wanted and getting us the best deal. Victor, the sales manager who closed the deal, was excellent in negotiating with us and we didn’t feel pushed. Ryan, the finance person, really went the extra mile in procuring us the best rate and providing information that benefited us (had an extra tag at DMV that I had forgotten about, and since I wasn’t doing a trade in, this provided a smother transaction and reduced cost). This is my first Hyundai and likely not my last. More

Above and beyond Had a warranty item addressed today. Handled extremely well and very timely. Also had to do an emergency video conference. Megan and sales department Had a warranty item addressed today. Handled extremely well and very timely. Also had to do an emergency video conference. Megan and sales department accommodated me with an empty office and great WiFi to conference with. More

Hyundai Kona Great experience purchasing Hyundai Kona. Had an enjoyable test drive including time on the highway to try out all safety features. Am pleased overall Great experience purchasing Hyundai Kona. Had an enjoyable test drive including time on the highway to try out all safety features. Am pleased overall with my purchase. More

Recall on ECM Great local dealership and fantastic customer service!! People very professional and super friendly!! Nice perk they wash your car free after service. Great local dealership and fantastic customer service!! People very professional and super friendly!! Nice perk they wash your car free after service. I Would recommend this dealership to anyone! When it comes to buying my next Hyundai I will definitely go back to Hyundai of OP. More

Work service done efficiently ! They work so efficiently and thoroughly. It was done well and very fast. Communications telling you it was ready were fast and service is excellent. They work so efficiently and thoroughly. It was done well and very fast. Communications telling you it was ready were fast and service is excellent. Very thankful with all personnel and especially with Zach Wombolt, he is very kind with us every time we bring our vehicle. Congratulations team, you are doing a fantastic job with all customers!!! More