Hyundai of Orange Park

Reg Great experience, Julian made the experience. Fun and enjoyable, I was very pleased and will definitely let all my friends know about Hyundai if orang Great experience, Julian made the experience. Fun and enjoyable, I was very pleased and will definitely let all my friends know about Hyundai if orange park. More

Awesome I feel like family at this dealership. It's been 3 years since purchasing my first car there and Joe still remembers me and is very friendly, personab I feel like family at this dealership. It's been 3 years since purchasing my first car there and Joe still remembers me and is very friendly, personable and knowledgeable. Great experience! More

Bad Sales Tactics ~~ Hyundai of Orange Park I visited Hyundai of Orange Park (OP) on 2/18/17. Prior to our visit we contacted a salesman and discussed our needs and desires for the visit. We exp I visited Hyundai of Orange Park (OP) on 2/18/17. Prior to our visit we contacted a salesman and discussed our needs and desires for the visit. We expressed concerns with “high pressure” sales tactics common at some dealers. We further explained that our desire was not to enter into lengthy, frustrating discussions with his “sales manager” over price “dickering”. We explained we were serious, highly qualified buyers with no trade-in. He explained that he understood and would work to see that our experience at the dealership was positive. We arrived at the dealership at our scheduled time and were helped by a different salesman since she salesman with an appointment with us was tied up with another person. Our new salesman explained he had reviewed our file and understood our needs and desires. We drove the Veloster. The dealership prepared a price offer. Understand that we were looking at a 2016 car that was new but now a last year model and is effectively a one year old car. Hyundai was offering about $4500 in cash rebates for the car for this reason. The dealership submitted us an offer above MSRP in the amount of $30,681 (selling price). Note that MSRP was exactly $28,005 (from sticker, avail upon request) plus approx $1300 in dealer add on’s like pin stripe, wheel locks, etc. $28,005 plus $1300=$29,050 Total MSRP. These facts raise a multitude of questions: How did the dealer get to a selling price of $30,681 above the Sticker? Why would a dealer make such a ridiculous offer to us after our clear delineation of the facts above? I am a businessman that understands the need to pre-screen potential clients and the importance of profit in a company. I also understand that companies must be reasonable the treat customers with a reasonable standard of professionalism. This interaction was unprofessional to be gentle to the company. Imagine what a car buyer would think, feel and do had they not known and accepted the offer only to find out how poorly they were handled and how bad they were “screwed over” later? Is this the way a professional car company dealer should act? No. After receipt of the paper offer (scan copy available upon request), we decided to leave the dealer and not engage in any discussions with such a disrespectful company. Note that on 2/19/17 (the next day) I was contacted by a Sales Manager of Hyundai of OP and I explained all of the facts associated with my visit to their dealership and she said she would review the file and get back with me. I’ve yet to receive a return call or response from the dealership. After this exchange, we contacted Key Hyundai (a local competitor to Hyundai of OP) and after some phone calls and texts got an offer (1st offer) and bought the same exact car (in red in lieu of white) for $26,090 (selling price). As a direct comparison I’ll note that the total (out-the-door, including tax, title, license, ect) price of Hyundai of OP would have been $29,032.55 and our actual total price at Key Hyundai was $23,956.74. A difference of $5,075.81 (that’s 21% more than our actual price!) This interaction makes any reasonable customer and any reasonable car sales professional question the tactic and approach of Hyundai of OP. Did Hyundai of OP break the law…I don’t know. Was this sales behavior reasonable? No. Would any car buyer ever subject themselves to this type sales tact if they knew it before hand? Doubtful and why I’m posting the information here. I’ve never been handled in such a deplorable manner and I cannot imagine Hyundai USA would approve! More

Alan Rawls is Great Alan worked very hard for the deal he arranged for me. He is a very nice, respectful, and caring employee I would recommend him to anyone looking fo Alan worked very hard for the deal he arranged for me. He is a very nice, respectful, and caring employee I would recommend him to anyone looking for a Hyundai. More

Returning customer My salesman Kelton is the reason I have and will continue to be a returning customer. My mother and I have both bought multiple vehicles from Kelton a My salesman Kelton is the reason I have and will continue to be a returning customer. My mother and I have both bought multiple vehicles from Kelton and will continue to do so as long as he is there. More

The best! Alan and Ron were extremely helpful! Thy helped me get into a vehicle that I could afford and one in which I absolutely love. They were able to help m Alan and Ron were extremely helpful! Thy helped me get into a vehicle that I could afford and one in which I absolutely love. They were able to help me in getting my previous vehicle payed off which I thought would be nearly impossible at this time. Thanks for everything! More

Elantra Everything went wonderful with the sales purchase and the financing part. The car started having brake issues less than 10 days after the purchase a Everything went wonderful with the sales purchase and the financing part. The car started having brake issues less than 10 days after the purchase and then I found out that there is a safety recall that came out after I purchased the car???? I am not happy that happened. That is really unacceptable that Hyundai would install substandard parts on a brand new car. More

Rest Easy These guys (Wesley, Frank, and "R") have your best intrest at heart. As I mentioned before, they were fun to work with, yet maintained their professi These guys (Wesley, Frank, and "R") have your best intrest at heart. As I mentioned before, they were fun to work with, yet maintained their professionalism throughout. Thanks Gents More

Review I purchased my second car from here and they were awesome customer service was hreet didn't feel rushed or pressured to purchase a vehicle I purchased my second car from here and they were awesome customer service was hreet didn't feel rushed or pressured to purchase a vehicle More

My new car Kelton knew exactly what I wanted. And he delivered! Everyone was very nice and helpful. I didn't spend all day there either . Looking forward to th Kelton knew exactly what I wanted. And he delivered! Everyone was very nice and helpful. I didn't spend all day there either . Looking forward to the service dept. Doing a good job too. More