Hyundai of Orange Park

We went to this dealer to test drive a Hyundai. We were not familar with this manufacturer and told Mr. Butler we were buying a car, but not that day. We loved the car we drove, but it was not exactly what we were looking for and asked Mr. Butler to see what he could find. He called back 2 days later, but we missed each other. I spoke to him on the third day and thought he clearly understood what we were looking for and our time frame for purchase. I never heard from him again. When I realized my credit union had a car finder assistance program, I contacted them. The representative contacted this dealership, but I was never called. We ended up buying a car from Hyundai of St. Augustine and are very happy with the responsiveness we have received. Orange Park Hyundai could have had our business, but didn't seem to be interested. I am glad we found the other dealership.

Recently, I bought a used car from this dealer and had a terrible experience. I paid $7500 for a 2002 Saab 93 with 54,000 mi that looked good on the surface. It had some cosmetic damage that I was willing to accept, so my husband and I made a deal. Just before I bought the car I asked if I could take it to a mechanic of my choosing to make sure there were no problems that we weren't aware of. The dealer agreed. The next day an independent mechanic told us that the car has a major oil leak coming from the head gaskette that will cost $2,000 to fix. That same day my husband returned the vehicle to the dealer and asked for a refund. They refused. The salesman simply brushed my husband off and told him to return the next day when the manager would be in. When we presented the problems to the manager he still refused to return the vehicle. This is outrageous because if Huyndai had told us about the problems on that vehicle we could have accepted it and either negotiated a better price or just moved on. No harm, no foul. Instead, they tried to sell a car with serious mechanical problems to us. Moreover, they handled the situation very poorly. Whatever happened to good customer service and trying to satisfy the customer. I DO NOT recommend this dealer to anyone!