I had a very trying experience at another dealership and decided to trade-in my car for something more dependable. I deliberately started my search at Tufankjian because of the ratings here and on other websites. I am very glad I did!
My husband and I were greeted by Tyler once we started wandering the lot; he didn't jump us the second we stepped out of our car, like happens in a lot of places! I explained that I wasn't entirely sure what I was looking for, but I needed a good warranty and good service support; I'd chosen the dealership, not the car. Tyler absolutely rose to the challenge. We toured the lot, discussed the pros and cons of the various models, and he eventually suggested a test drive of a Sonata. When we got back, we looked into the various trim levels and I was not sure yet what I wanted.
Inside, after crunching some numbers and coming up with some options, I decided I needed to do a little more research before committing. When I said as much, Tyler - and Hassan Ghadban, whom I believe is the manager - shook my hand and let us leave without pressuring us into a purchase.
Today, I had a friendly email from Tyler thanking me for coming in and opening a line of communication should I have any more questions. I visited another dealership, decided I would be treated better at Tufankjian, and tonight I have a new Sonata in my garage.
I got a fair deal on my trade-in, exceedingly friendly service, and ended up getting my new car under KBB, thanks to veteran and new-grad rebates.
As a side note, my husband is a disabled Army Veteran, and the entire staff was both very respectful and very accomodating. We have a lot of trouble with access at dealerships, but the parts of this building and lot that I saw were all completely accessible, and that's before the advertised renovation is complete.