Hyundai of Slidell

Called to verify my appointment on Thursday. When I brought my car in on Friday morning they said they would need to see if parts were in and I got upset and asked why would I ca to verify my ap When I brought my car in on Friday morning they said they would need to see if parts were in and I got upset and asked why would I ca to verify my appointment if you don’t have the part. They said you didn’t ask and I raised my voice and said whatever. They proceeded to check my car and want me to sign iPad when I asked why he said to see if your car needs the part again I’m upset but okay I sign. Then a different man comes out said I’m Rudy and they are not going to service my car. Nice company I get the recall and scan my license plate as told and it says I need the recall done so I make the appointment and verify the appointment and when I go there they need to see if they have the part and if my car actually needs it, why would I call to verify my appointment, just to have an appointment and a ride so you can not work on my car great job. Never going to Hyundai of Slidell every again. Very poor customer service. More

I went to Hyundi of Slidell this morning. I had been to Kia earlier and had an offer on a trade in. The fiance guy came out and told me he could offer me more than Kia had and get the month I had been to Kia earlier and had an offer on a trade in. The fiance guy came out and told me he could offer me more than Kia had and get the monthly amount under what I wanted. So you can probably guess what happened next. The trade in was considerably less than what Kia offered and the monthly payment was more than twice what I said my highest offer could be. And of course they still had my car keys. I told the sales man to get my keys back a d be went and of course to talk to the fiance guy. I had to go in and demand my keys back. More

On 4/27/2023, I went to Hyundai of Slidell to get my car serviced for the recall. During that appointment, it was brought to my attention that I actually had 3 recalls. Naturally, I wanted to go ahead and g serviced for the recall. During that appointment, it was brought to my attention that I actually had 3 recalls. Naturally, I wanted to go ahead and get them all handled. I was in contact with the Service Advisor, Donald Lejeune. The following day, I realized that my head light switch had been turned from 'Auto' and placed manually on. I thought it was odd but also thought one of the mechanics had switched it. Which was not a big deal. 2 days after the original service, my husband and I were driving and noticed that my lights were not coming on automatically in the evening like they normally do. We placed the light's switch in the auto setting and of course, my lights did not come on. Neither did the lights in the interior of my car. Not only did they not come on when placed in the proper setting, but the dashboard displayed the opposite of what the multi function switch was saying. So, if I placed my lights in the Auto position, on the dashboard it would say I placed them in the off position. My car had never done this before. I Contacted Hyundai of Slidell and told them what my car was doing. The service advisor Donald Lejeune informed me that it was my battery. Ok, my husband and I replaced the batter (we have a receipt to prove it), but the problem remained. I then contacted Hyundai of Slidell again, and spoke to Donald Lejeune and told him that the problem still remained. He set an appointment for my for 5/5/2023 at 9am. I get to the appointment and was told that this issues had nothing to do with what they fixed during the recall service. I respected what they said however, I informed them that this issue did not occur until AFTER they serviced my car. I've had my car since 2019, never had an issue with it. The ONLY reason I came in to get it serviced was because of the recalls. Had I never gone in, my car would still be functioning the way it was prior to the service. Donald Lejeune said that the mechanics will take a look at it. When everything was said and done, I was told that I needed a Multi Function switch which would be $481. When I asked how does a multi function switch just go out? He did not have an answer for me but was very adamant that the recall service had nothing to do with it. I'm not a mechanic, so you can tell me anything. What I do know is that prior to my car getting serviced, I had not issue with my multi function switch. What I do believe is that someone was messing around and caused damaged to my car. I do not at all recommend this dealership. If I can't take my Hyundai to a Hyundai dealership to get the appropriate services without feeling like I'm being taken advantage of, then this places these mechanics in the same category as other mechanics. They are swindlers and crooked. More

New ownership is not doing themselves any favors! Took our 2020 Santa Fe in for an oil change. And ended up getting a $115.00 bill, which included an un asked for and non approved tire rotation (I'm Took our 2020 Santa Fe in for an oil change. And ended up getting a $115.00 bill, which included an un asked for and non approved tire rotation (I'm having new tires put on next week...and not by Slidell Hyundai). This was after a 2 1/2 hour wait on a scheduled appointment. They then proceeded to tell us we needed new brakes on the entire vehicle. Before I retired I was an ASE certified mechanic for 30 years. And believe me this vehicle doesn't need the brakes replaced. Especially at $600.00 from a dealership which I now have zero trust in their service department. They said the charges had doubled since the last oil change due to inflation. I know it maybe tough times, but 100% in 5,000 miles...PLEASE.... I'm purchasing a new SUV in July. But it will defiantly not be from Slidell Hyundai. Their service department has cost them a sale. I'm sure losing my business will not put them out of business. But if my decision follows their "Inflation Rate Response". They would lose 100% of their customers. More

I have a 2014 Hyundai Santa Fe Sport purchased at this dealership. The vehicle started decelerating while driving and/or after stopping at a stop sign or traffic light. On December 26, 2022 I brought the dealership. The vehicle started decelerating while driving and/or after stopping at a stop sign or traffic light. On December 26, 2022 I brought the vehicle to your service department. Travis, Service Manager, rode with me and the vehicle decelerated several times. They did a knock sensor software update. The vehicle continued to decelerate. I spoke with Travis and was told they would have to keep the vehicle to further investigate. I informed him multiple times that I would need a loaner because I do not have another vehicle and I have a young child and my son is a paraplegic both live with me and I can not be without a vehicle. Travis informed me that he did not have a loaner at that time but would put me at the top of the list for a loaner as soon as one was available. This was on December 27,2022. I spoke with Travis following that date and was again told no loaner was available but he would let me know as soon as he had one. I emailed Travis on January 10, 2023 asking for an update and he responded no loaner available but they were expecting some. THAT WAS THE LAST TIME I HEARD FROM HIM. Since January 10, 2023 I have sent him multiple emails and called WITHOUT RESPONSE. Today I called and asked to speak with the General Manager or the owner and I was connected to a sales person rather than the GM or owner and again told he was in a meeting and she would take a message. NO ONE AT THIS DEALERSHIP ANSWERS CALLS OR EMAILS. The deceleration is a very dangerous situation and could result in an accident or death. Driving on the interstate at 70 miles per hour and the car decelerates to ZERO power it is only a matter of time before I get hit from behind. My life as well as my child and paraplegic son are in jeopardy every time we drive in this car. EVERYONE AT YOUR DEALERSHIP HAVE NO REGARD FOR OUR SAFETY. I have contacted Hyundai Corporate and it is my hope that your dealership will be revoked. I also have documented all of this information and if ever my family and/or me are involved in an accident due to the deceleration of the vehicle you will be sued. I am making it my mission to inform everyone I have contact with to NEVER buy a Hyundai from Hyundai of Slidell or a Hyundai vehicle. IGNORING MY CALLS AND EMAILS IS INEXCUSABLE!!! WARNING TO THE PUBLIC - NEVER PURCHASE A VEHICLE FROM HYUNDAI OF SLIDELL. More

This is clearly the worst experience I’ve ever had with a service department with any vehicle I owned. From Guard 2015 SUV in for warranty services and it’s literally been a month without a vehicle service department with any vehicle I owned. From Guard 2015 SUV in for warranty services and it’s literally been a month without a vehicle More

Went in for service on our sunroof on our Sonata Lindsay Service Manager is the best awesome goes above and beyond go see her for service will take care of tou Service Manager is the best awesome goes above and beyond go see her for service will take care of tou More

Broke down on a trip from Ohio to NOLA over Xmas. Broke down on a trip from Ohio to NOLA over Xmas. Service had the problem diagnosed and we were quickly given a rental and gone! Broke down on a trip from Ohio to NOLA over Xmas. Service had the problem diagnosed and we were quickly given a rental and gone! More

Professional, knowledgeable, friendly, This dealership was very friendly. The staff knew their product. We visited several other Hyundai Dealers and Hyundai of Slidell was well above the re This dealership was very friendly. The staff knew their product. We visited several other Hyundai Dealers and Hyundai of Slidell was well above the rest in professionalism, courteousness, attitude, honestly and helpfulness. The process was painless. No endless waiting in a stuffy cube or office. You asked a question and they obtained answer quickly. This is not your typical high pressure dealer. Some of the staff has been employed there for years. We had a primary salesman and were waiting on him to finish with another customer the other sales staff made it a point to converse and make friendly conversation. They worked well together. The owner stopped and took the time to meet us the first time we were in. We made multiple visits with the same number of test drives. Wahla.... never sensed anything but concern we were happy with the vehicle choice. Shopped around like most people - this dealer had the best price and combined with the things above made it a no brainer. Steve was wonderful, Tiffany was helpful during the orientation process and friendly during a short wait. No hesitations sending someone there.... The soda Steve bought me was excellent also. More