Hyundai of St Augustine - Service Center

I made an apptmt, arrived on time, my car was logged in. I made an apptmt, arrived on time, my car was logged in. Brought in for sevice. Was serviced in a reasonable time, washed. As always everyone was ver I made an apptmt, arrived on time, my car was logged in. Brought in for sevice. Was serviced in a reasonable time, washed. As always everyone was very friendly. Found everyone I have dealth with to always be helpful and always answered all my concerns. More

Debbie was very understanding and knowledge about Hyundai cars. She was prompt, courteous and very friendly. My warranty work was accomplished on time and to my satisfaction. She is an asset to the service c cars. She was prompt, courteous and very friendly. My warranty work was accomplished on time and to my satisfaction. She is an asset to the service crew at Hyundai of Saint Augustine. More

I had damage to a wheel and 2 tires from a road hazard due to construction on the interstate. Our extended warranty - Blue Steel Protection - which was supposed to cover such road hazards (this protectio due to construction on the interstate. Our extended warranty - Blue Steel Protection - which was supposed to cover such road hazards (this protection was not purchased at this dealership) called the damage "cosmetic" and refused to cover the repairs and replacement parts. The Hyundai service department deemed the damage to be unsafe, rather than cosmetic, and interceded with the Blue Steel warranty company. Cheryl Buck was very thorough in trying to convince them about the actual damage to the tires and the wheel, contacting them more than once. She was not successful, and we are very upset with the refusal of the company to provide the coverage we paid for - but Cheryl went way above the call of duty to help us. Our experience at Hyundai was rewarding, in that the work was well done, and employees give more than lip service to the policy of customer service - they actually go to bat for their customers. More

I recently moved to St. Augustine Fl., and experienced a problem with my AC. Calling a dealer wasn't my first choice due to issues in the past. However I called Hyundai of St. Augustine and was pleasantly s problem with my AC. Calling a dealer wasn't my first choice due to issues in the past. However I called Hyundai of St. Augustine and was pleasantly surprised. They were friendly, pleasant, and extremely helpful. My car was fixed in a timley fashion, they provided transportation while it was worked on. I plan to return for other services. More

Second time for routine service, both times was provided with exceptional service. Courteous, timely and expeditious experience. Had prior appointment conflict in the St. Augustine so they provided us wit with exceptional service. Courteous, timely and expeditious experience. Had prior appointment conflict in the St. Augustine so they provided us with shuttle service to and from that venue. Will definitely return and will definitely recommend dealership to friends. More

Unbelievable customer service!!!!!!! I was so impressed that I went out and purchased a second Hyundai from the same dealer. That's right, I've never owned a Hyundai before but the customer service I got that I went out and purchased a second Hyundai from the same dealer. That's right, I've never owned a Hyundai before but the customer service I got at Hyundai of Saint Augustine was so amazing I didn't hesitate to purchase another Hyundai. If I ran my own business I would first steal Debbie fom your service department, then have her teach my company how it's supposed to be done! Ted Hill Saint Augustine, Florida More

Debbie, as usual, was very accomondating and helpful; car was ready when promised. Great service-only slight negative was auto was not vacuumed out very well but since that is a courtesy and something I am was ready when promised. Great service-only slight negative was auto was not vacuumed out very well but since that is a courtesy and something I am not paying for there is no complaint. More

1st class - top shelf all the way all the time - everyone (I don't know all the names) is helpful - anticipates needs and acts on them (I don't know all the names) is helpful - anticipates needs and acts on them More

Although I did not purchase my Hyundai at the St Augustine dealer, it is close to my work location. I have been to the Hyundai St Augustine location several times for oil changes and other services Augustine dealer, it is close to my work location. I have been to the Hyundai St Augustine location several times for oil changes and other services, and always have a pleasant experience. Debbie is always very friendly and helpful, great "can do" attitude! Love it! I also love the complimentary car wash; they do an excellent job, even take the time to get all of the dead bugs off of the front bumper! Very impressive. More

Good communication and set proper expectations. When parts did not come in or new parts had to be ordered Debbie was really good to update me. parts did not come in or new parts had to be ordered Debbie was really good to update me. More