INFINITI OF DENVER

I was "just kidding" my salesman, Chuck Thomas, when I told him he was the "least annoying" of all the sales people I had encountered in my previous two weeks of car shopping. In fact, his calm, when I told him he was the "least annoying" of all the sales people I had encountered in my previous two weeks of car shopping. In fact, his calm, confident and informative approach was very professional and put me at ease right away and all during our conversations. I fully appreciated his help and would highly recommend this outstanding man as being head and shoulders above any automobile sales person I have ever encountered. I am a 62 year old retired hotel Food & Beverage mgr. - so along the way, I've dealt with my share of salespeople! But here's the rub: The Infinity dealership sold me a beautiful mint condition 2007 Ford Explorer/Eddie Bauer edition. Of course it was sold with no warranty and in "As Is" condition. It test drove wonderfully and seemed to work flawlessly for three days. Then, on Sunday, I took a drive for pleasure up Mt. Evans, the highest paved road in America at 14,000 remote feet with no cell phone service. I parked and enjoyed the view. My new 2007 used Explorer would not start. In fact, it had a complete and catastrophic electrical failure. Absolutely NONE of the many heralded power options would respond. Even the emergency warning flashing lights would not work! I was completely stranded. I hiked to the Echo Lake lodge, and using their landline telephone, I was able to call a tow truck in Idaho Springs to come to my aid. They towed me to Denver and I am currently waiting for the repair bill from Lakewood Fordland. Obviously everything is at my expense. At the time of the sale, for which I paid cash in it's entirety (no financed amount), I was assured that this vehicle had been completely checked by the dealer's mechanics and "certified" to be in excellent condition. So here's the question: Was my unfortunate experience just a rare fluke and unlikely to be foreseen? - - Or was I a victim of an old carnival trick similar to the "sawdust in the transmission" scam? I have no clue. Remember, I'm a retired F&B mgr. not a car mechanic. The bottom line is that the sales experience was much more than satisfactory, I felt I was treated in an excellent manner by a top notch professional: Chuck Thomas. The vehicle I purchased, though, turned out to be a complete disappointment! Sincerely, Don Gaylien E-mail: dgaylien@gmail.com More

I was greated immediately by John, a friendly guy who was very accommodating, and was obviously willing to help. Though he had only worked there for 3 months, he was fairly knowledgeable of the vehicle we te very accommodating, and was obviously willing to help. Though he had only worked there for 3 months, he was fairly knowledgeable of the vehicle we test drove. He wasn't too pushy and was willing to work with me on the price. The only negative comment I have is not the sales staff but rather the quality of the cleaning done to the vehicle. The vehicle was in great condition but you could tell it was used. It had obviously been washed but definitely had not been detailed. There was dirt and some kind of sticky stuff right on the shifter area. It was difficult to clean off but nothing that a good cleaner and a little elbow grease couldn't take care of. There is also some staining on the exterior chrome trim that I haven't tackled yet but I am sure that it also will come off with some TLC. I guess my point is that if you're tyring to sell $30K+ USED vehicles, you should take some time to make them look as good as possible. More

We just bought our second Infiniti and it was a great experience. The salesman, Steven, and other staff made every effort to learn what our needs and desires were and then satisfy them. We traded in ou experience. The salesman, Steven, and other staff made every effort to learn what our needs and desires were and then satisfy them. We traded in our much loved G35 for an EX Journey and are really excited. Infiniti of Denver is terrific! More

I have dealt with this dealer before but my experience this time absolutely exceeded my prior good experience. John and the team surrounding him are all highly professional and focused on making the enti this time absolutely exceeded my prior good experience. John and the team surrounding him are all highly professional and focused on making the entire experience superior. I could not have designed a better way to replace my vehicle. More

A lot of businesses talk about customer service, integrity, being your partner rather than someone who just takes your money, etc. Once they have your money, however, they tend to forget all of that integrity, being your partner rather than someone who just takes your money, etc. Once they have your money, however, they tend to forget all of that, doing the minimum possible to placate you and get you out of their hair. It's especially true of car dealerships, many of whom have elevated lies and misdirection to an art form. How many of us can say we've enjoyed the car buying process, and that we feel we were treated fairly? Not many, and I certainly wouldn't have said so before buying from Infiniti of Denver. We showed up just after closing time on Saturday, July 3rd. The dealership closed a little early that day for the holiday. I expected to be turned away, or at least pressured and hurried. As it turned out, John Motisi and the rest of Infiniti of Denver were patient with us, answering every question and never trying to speed us along, despite the fact that we were dressed very casually and probably didn't appear to be likely buyers. The price for the FX 50S we were looking at was very reasonable and we were able to negotiate quickly, without the ridiculous games ("Oooooh... I don't know... my manager would kill me if he knew the deal I was trying to get you...") that most dealerships play. They were up-front with everything and there were no surprises while we were filling out the paperwork, something I've never experienced before. They agreed to take care of a few small issues the car had, and even picked up and dropped off the car, supplying a loaner while they worked on it. One of the wood panels on the front passenger door was loose and I asked that they secure it. Not only did they do it, they replaced all 4 of the wood door panels to make sure that the color matched. I didn't even ask for that, they just did it. That is an amazing, above-and-beyond commitment to customer satisfaction. Most companies only talk about service like this. Infiniti of Denver actually delivers - not because they had to or because they want to make a sale, but because that's who they are. Can you imagine how great a company would be if they actually delivered on the promises and hyperbole in their marketing materials? From my experience, I can say that Infiniti of Denver actually does, and then some. I whole-heartedly recommend Infiniti of Denver to anyone looking to buy a car. More

I would recommend anyone to purchase at Infinity of Denver. I had just come from a very bad experience at McDonald Audi and I was wary of car dealerships after that experience. Hal Taxin with Infinit Denver. I had just come from a very bad experience at McDonald Audi and I was wary of car dealerships after that experience. Hal Taxin with Infinity of Denver was very kind, knowledgable, and he listened to my wants and needs. The whole sales team worked very hard to obtain what I was looking for in a new vehicle. I had a great experience at Infinity of Denver and I wouldn't hesitate to go back there again. Awesome sales team, environment, and outcome. More

I just picked up my 2011 G35x - my 4th lease from Infiniti of Denver. I keep returning to the G35 because I believe it's one of the best cars on the road for its value, price, and performance. I ke Infiniti of Denver. I keep returning to the G35 because I believe it's one of the best cars on the road for its value, price, and performance. I keep returning to Infiniti of Denver because of its outstanding Service, Quality, Professionalism, and Friendliness. I can't recommend Tony Drees enough. He is everything one would hope for in a Sales Representative. He knows the cars inside and out - and he cares about us, the customer - 110%. He takes extra effort to help us get the car we want at the very best possible price. He stays in touch with us because he cares about our ownership experience. Overall, the entire buying/leasing experience at Infiniti of Denver is completely painless, friendly, and rewarding. I also have to give a "5 thumbs up" to the entire Maintenance Dept. Clark has been my Maintenance Rep for years and is outstanding. The service quality and performance is exemplar. Perhaps most important - this level of superior service received from Infiniti of Denver has proven itself consistent throughout my entire owning/leasing experience. Kudos to Infiniti of Denver! More

Since this was a new purchase, I cannot yet rate Quality of Work, but if the maintenance/service department is close to our purchase experience, I anticipate that I will be rating it a 5 as well. Infinity of Work, but if the maintenance/service department is close to our purchase experience, I anticipate that I will be rating it a 5 as well. Infinity of Denver was very workable on the price and very professional and friendly during our purchase. Our main reason for buying from Infinity of Denver was our salesman, Stephen Cleckley. Stephen was very knowledgeable and friendly. We felt an instant rapport with Steve which was the main reason we wanted to purchase our Infinity from Infinity of Denver. More

My experience at Infiniti of Denver was fantastic. The service was friendly and relaxed - no hype. Stephen was very knowledgable and competent. The whole team worked well together. It was efficient and service was friendly and relaxed - no hype. Stephen was very knowledgable and competent. The whole team worked well together. It was efficient and comfortable. I would recommend Infiniti to anyone. More

This was the easiest car purchase I ever had. Stephen was really friendly and did his job well. I would definitely refer this dealership to family and friends. really friendly and did his job well. I would definitely refer this dealership to family and friends. More