INFINITI OF DENVER

My wife and I recently went into Infiniti of Denver and purchased a 2012 G37 from a sales rep by the name of, Terry Inghilterra. As part of our package for purchasing the vehicle, Terry was going to switc purchased a 2012 G37 from a sales rep by the name of, Terry Inghilterra. As part of our package for purchasing the vehicle, Terry was going to switch our our light colored floor mats for black all-weather mats, but we needed to come back for them and complete a survey. We agreed to purchased this vehicle and were given a survey on our car buying experince. The first catgorey was the condition of the showroom, which I rated 3/5 stars as it was currently under construction and i made sure to note on my survey. The rest of the survery, sales rep, managers, fiance, etc I rated all 5 out of 5 stars. After I submitted my survey, I called Terry to discuss picking up the license plates and the floor mats. Terry explained that my honest feedback resulted in him not recieving $150 bonus, because we did not give a perfect score to all categories. I again explained why I rated the showroom lower as it was under construction at the time we purchased the vehicle. It is my understanding that the survey was meant to give honest feedback on the entire sales experience. I have made several calls to Infiniti of Denver for the mats we were promised but was told that Terry had to check with his manager, and he never returned calls. We then called the customer servce representative to share our frustration. She was polite and said that she would get us the license plates and winter mats. We recieved the license plates for the vehicle that we traded in, but we never recieved the winter mats that we were promised for completing the survey. I have never had a sales rep call me ever to complain about an honest survey then personally blame me for him not getting his bonus. At the end of the day, it is not about the winter mats it is about the way we were treated as a customer. As a small business owner in the community for the last 30 plus years I will definately make my feelings known to my customers about my car buying experience, and will never take my car to be serviced at the dealership. More

We recently purchased a pre-owned 2010 Infiniti G37x AWD vehicle at Infiniti of Denver. Tony Pucci was a knowledgeable and professional salesman who made the entire purchasing process a top notch experience vehicle at Infiniti of Denver. Tony Pucci was a knowledgeable and professional salesman who made the entire purchasing process a top notch experience through the entire process including the test drive. Based on this experience and previous family experience with this dealership we would definitely recommend Tony and Infiniti of Denver. More

Tony Pucci just helped us purchase a 2009 Infiniti G37X. He was great throughout the whole process--low key, not pushy, concerned about meeting our needs with the right car and trade-in. I would definitely He was great throughout the whole process--low key, not pushy, concerned about meeting our needs with the right car and trade-in. I would definitely use Tony & Infiniti of Denver again! More

I live in Colorado Springs, CO, and because of the treatment that I received from the Colorado Springs Infiniti dealership I decided to look elsewhere. After talking to several dealers in various stat treatment that I received from the Colorado Springs Infiniti dealership I decided to look elsewhere. After talking to several dealers in various states I realized that Terry Inghilteera was being fair with me. So, after much negotiating and honestly feeling no pressure I purchased my M37 from Infiniti of Denver, Aurora. On the day of pickup everything was quite professional and smooth. The only probably would be a concept called OFAC, which I will be writing Infiniti about. I have no problem with recommending Terry to other interested Infiniti buyers. More

I really enjoyed buying my car here. Employees responded quickly, and were very caring to my needs. They worked with me, and allowed me time to think which I appreciated. quickly, and were very caring to my needs. They worked with me, and allowed me time to think which I appreciated. More

Very nice, easy-to-get-along-with guy. Very good car buying experience. Didn't feel any pressure. Liked that I could text and email him instead of calling. Got the car I wanted at the price I wanted. Wo buying experience. Didn't feel any pressure. Liked that I could text and email him instead of calling. Got the car I wanted at the price I wanted. Would recommend him to friends. More

We went in on Saturday to just look at a few cars we were intersted in. After a couple hours with Tony we decided on the Infiniti QX. Tony was knowledgable, patient, courteous and kind through the entire p intersted in. After a couple hours with Tony we decided on the Infiniti QX. Tony was knowledgable, patient, courteous and kind through the entire process. More

Upon deciding that I wanted a vehicle better suited for Colorado winter driving conditions, I visited Infiniti of Denver and purchased a used Infiniti SUV. I like the vehicle, and negotiated an acceptable Colorado winter driving conditions, I visited Infiniti of Denver and purchased a used Infiniti SUV. I like the vehicle, and negotiated an acceptable price and finalized the purchase. It was frustrating that the sale felt somewhat pressured, especially with Chuck Thomas. At one point he made the comment that we just need to buy the vehicle at the price listed as it was a great price as it was. When my wife stated that we were not going to be pressured, he stated that he wasn't pressuring anyone. This I felt was unprofessional as well as rude. He also commented on how much time they were putting into this deal. I did not see the relevance to the situation as they would spend time negotiating any possible sale, after all it is their job as a car dealership. Upon completion of an acceptable deal, we left the dealership with the vehicle. On the way home, I noticed that the brakes were squeaking and while on the interstate at approximately 70 mph I braked and the steering wheel began to shake very severely. This made me begin to question if the vehicle I purchased was in fact sound. I work in the automotive industry and I noticed that there had been repairs to the vehicle that were not reported on the CarFax Report. I began to have buyer’s remorse and decided to return to the dealership to see if they would be willing to take the vehicle back and cancel the transaction. When I first tried calling them to see what my options were, and told the salesman what I was wanting to do, Brandon Mutch told me that I would need to speak with Chuck Thomas regarding my options but that he was of course unavailable. I decided to return to the dealership with the vehicle to address the issue face to face. When we arrived, we spoke with Chuck who first claimed that he had "never had this issue arrive before now" and that he didn't have the answer to my request. Then the gentleman sitting in the desk next to his; Justin Lytle stated that it was not a possibility to return it. That if he allowed us to return the vehicle he would be obligated to allow someone who had owned a vehicle for two years and had the same desire to return theirs and that they would not be able to stay in business that way. That the same would hold true for someone who had their vehicle for a week and so on. As our conversation continued, it was stated that they had in fact had other customers try to return their vehicles and that it has never been allowed. This contradicted their earlier statements that they had never had this happen before me. I stated that there was a significant difference between those situations and mine. I had only had the vehicle for a total of three hours and I offered to pay them $50.00 plus mileage. They declined my offer, so I offered a higher dollar amount to compensate them for their time and effort, and were still denied. I was told by Justin Lytle that he did not have the pay grade to authorize such a request. I asked to speak to someone who did, and then asked to speak to the Owner and was informed that he was out of town and not available until at least Monday. I left the vehicle with them to inspect and am hoping that the Owner will have sympathy for my situation and accept my offer to pay a cancellation fee and accept the vehicle back as a gesture of quality customer service. I have been reviewing the contact and have found that they basically have no consumer allowance allowing any room for terminating the contract or getting out of the obligation of the purchase. They only protect themselves. This seems like poor customer service to me. I highly recommend that you give serious thought to purchasing a vehicle from this dealership. I called multiple other dealerships in the area and asked how this situation would be handled by them, only to hear that they would accept the vehicle back. I cannot believe that a high end dealership such as this one would offer such poor customer service! I will not be doing any business with them in the future. So Buyers Beware! You may not want to do business with Infiniti of Denver if you are seeking good customer service and appreciation as part of your vehicle purchase! More

After more than a month of research we purchased a 2013 JX35. Terry Inghilterra assisted us through the process with great patience and knowledge about the vehicle. He maintained an appropriate level of co JX35. Terry Inghilterra assisted us through the process with great patience and knowledge about the vehicle. He maintained an appropriate level of contact with information about the particular configuration and color we were interested in and was never pushy. Once it was time to make the deal it was fair and quick with no haggling.This was by far the best car buying experience we have had. More