INFINITI OF DENVER

We went in on Saturday to just look at a few cars we were intersted in. After a couple hours with Tony we decided on the Infiniti QX. Tony was knowledgable, patient, courteous and kind through the entire p intersted in. After a couple hours with Tony we decided on the Infiniti QX. Tony was knowledgable, patient, courteous and kind through the entire process. More

Upon deciding that I wanted a vehicle better suited for Colorado winter driving conditions, I visited Infiniti of Denver and purchased a used Infiniti SUV. I like the vehicle, and negotiated an acceptable Colorado winter driving conditions, I visited Infiniti of Denver and purchased a used Infiniti SUV. I like the vehicle, and negotiated an acceptable price and finalized the purchase. It was frustrating that the sale felt somewhat pressured, especially with Chuck Thomas. At one point he made the comment that we just need to buy the vehicle at the price listed as it was a great price as it was. When my wife stated that we were not going to be pressured, he stated that he wasn't pressuring anyone. This I felt was unprofessional as well as rude. He also commented on how much time they were putting into this deal. I did not see the relevance to the situation as they would spend time negotiating any possible sale, after all it is their job as a car dealership. Upon completion of an acceptable deal, we left the dealership with the vehicle. On the way home, I noticed that the brakes were squeaking and while on the interstate at approximately 70 mph I braked and the steering wheel began to shake very severely. This made me begin to question if the vehicle I purchased was in fact sound. I work in the automotive industry and I noticed that there had been repairs to the vehicle that were not reported on the CarFax Report. I began to have buyer’s remorse and decided to return to the dealership to see if they would be willing to take the vehicle back and cancel the transaction. When I first tried calling them to see what my options were, and told the salesman what I was wanting to do, Brandon Mutch told me that I would need to speak with Chuck Thomas regarding my options but that he was of course unavailable. I decided to return to the dealership with the vehicle to address the issue face to face. When we arrived, we spoke with Chuck who first claimed that he had "never had this issue arrive before now" and that he didn't have the answer to my request. Then the gentleman sitting in the desk next to his; Justin Lytle stated that it was not a possibility to return it. That if he allowed us to return the vehicle he would be obligated to allow someone who had owned a vehicle for two years and had the same desire to return theirs and that they would not be able to stay in business that way. That the same would hold true for someone who had their vehicle for a week and so on. As our conversation continued, it was stated that they had in fact had other customers try to return their vehicles and that it has never been allowed. This contradicted their earlier statements that they had never had this happen before me. I stated that there was a significant difference between those situations and mine. I had only had the vehicle for a total of three hours and I offered to pay them $50.00 plus mileage. They declined my offer, so I offered a higher dollar amount to compensate them for their time and effort, and were still denied. I was told by Justin Lytle that he did not have the pay grade to authorize such a request. I asked to speak to someone who did, and then asked to speak to the Owner and was informed that he was out of town and not available until at least Monday. I left the vehicle with them to inspect and am hoping that the Owner will have sympathy for my situation and accept my offer to pay a cancellation fee and accept the vehicle back as a gesture of quality customer service. I have been reviewing the contact and have found that they basically have no consumer allowance allowing any room for terminating the contract or getting out of the obligation of the purchase. They only protect themselves. This seems like poor customer service to me. I highly recommend that you give serious thought to purchasing a vehicle from this dealership. I called multiple other dealerships in the area and asked how this situation would be handled by them, only to hear that they would accept the vehicle back. I cannot believe that a high end dealership such as this one would offer such poor customer service! I will not be doing any business with them in the future. So Buyers Beware! You may not want to do business with Infiniti of Denver if you are seeking good customer service and appreciation as part of your vehicle purchase! More

After more than a month of research we purchased a 2013 JX35. Terry Inghilterra assisted us through the process with great patience and knowledge about the vehicle. He maintained an appropriate level of co JX35. Terry Inghilterra assisted us through the process with great patience and knowledge about the vehicle. He maintained an appropriate level of contact with information about the particular configuration and color we were interested in and was never pushy. Once it was time to make the deal it was fair and quick with no haggling.This was by far the best car buying experience we have had. More

We are repeat customers of of this dealership and we are now on our 4th new Infiniti. This weekend we actually bought two vehicles and we keep coming back to this dealership because of Terry who supersedes now on our 4th new Infiniti. This weekend we actually bought two vehicles and we keep coming back to this dealership because of Terry who supersedes our love of the Infiniti brand. Sales is all about the relationship built and Terry clearly understands this concept. My wife and I left feeling great about our interaction with him, the dealership and the vehicles we chose. A nod also goes to Tony Drees who engaged us and also made us feel welcome. More

Purchased a new Infiniti G37x this week from Steve at Infiniti of Denver. Great customer service and professionalism. No pressure or hard sales tactic - just a confidence that they have a great product Infiniti of Denver. Great customer service and professionalism. No pressure or hard sales tactic - just a confidence that they have a great product to sell. More

Steve and Raffi both helped me get into the right car. I love my new (used) toyota Camry. Thank you both very much Sincerely, Stefanie Brown love my new (used) toyota Camry. Thank you both very much Sincerely, Stefanie Brown More

My wife and I are new to the area and were shopping for a new SUV. We included our two kids in the process (ages 7 and 9). We couldn't have been happier with Tony Pucci and the Infiniti of Denver dealership new SUV. We included our two kids in the process (ages 7 and 9). We couldn't have been happier with Tony Pucci and the Infiniti of Denver dealership. Zero pressure, very accommodating and engaging with not only us, but the kids as well. Tony was aware of time constraints and helped expedite the entire process of pricing negotiation, trade evaluation, financing and delivery. All in all, took less than two hours. We got a great end of the month deal and are very pleased with our new QX56, Tony Pucci and Infiniti of Denver. The family highly recommends them all!! More

Tony and Brandon were great and explained in detail about the QX56 we ended up buying. And it only took 1 1/2 hours to complete the trade in and purchase and we were on our way with our new SUV. Very friend the QX56 we ended up buying. And it only took 1 1/2 hours to complete the trade in and purchase and we were on our way with our new SUV. Very friendly and no pressure sales, only professional relations. More

Our experience with Infiniti of Denver was great. Our salesman, Tony Pucci, was very helpful and professional. We highly recommend this dealership for vehicles in the Denver area. salesman, Tony Pucci, was very helpful and professional. We highly recommend this dealership for vehicles in the Denver area. More