INFINITI OF THOUSAND OAKS

Brian Fudenberg is the main reason I take my car to the Thousand Oaks Infiniti dealership for service. I do enjoy the environment as well, especially the recently added cookies! Thousand Oaks Infiniti dealership for service. I do enjoy the environment as well, especially the recently added cookies! More

I really like that there are always appointments available. I like to drop my car off for service and a shuttle ride home is always readily available. available. I like to drop my car off for service and a shuttle ride home is always readily available. More

Courteous, client focused and met timeframe for work completion Efficient and met all expectation for the service completion Efficient and met all expectation for the service More

Very honest with me. Helped me understand what we needed to take care of and the time frame Helped me understand what we needed to take care of and the time frame More

The services are well. I am disappointed because my sound system has not worked for 7 of the 9 months I have had my car and it is still not working. I am disappointed because my sound system has not worked for 7 of the 9 months I have had my car and it is still not working. More

It was with the service department only. There were several things that needed to be done with the vehicle however after over 2 hrs. I called in and when I came to pick it up was told all th There were several things that needed to be done with the vehicle however after over 2 hrs. I called in and when I came to pick it up was told all that was found. When I question what some of it was and what would cause it, the service person was not able to answer and also did not bring in someone that knew the answers. Lastly one of them was a hole in one of the tires where if called I would have had them fix while rotating the tires, when I as if the dealership could do I was told yes but the wait would be much longer because the had to take the tire off again. Makes no sense to me, I would have approved it so now I am taking to a tire dealer. More

Julio, Abba and Patty and Bryan are all excellent at giving excellent service. The last time I was there, Julio went above and beyond to address a few issues I had. Infiniti of Thousand Oaks is the best giving excellent service. The last time I was there, Julio went above and beyond to address a few issues I had. Infiniti of Thousand Oaks is the best dealership!! More

Patty is always prepared at my appointment time. She's always kind, well informed and patient. She's always kind, well informed and patient. More

I had a great experience working with Brian. He was consistently accommodating and professional throughout the entire process. The issue I brought in wasn’t easy to diagnose or fix, but Brian re He was consistently accommodating and professional throughout the entire process. The issue I brought in wasn’t easy to diagnose or fix, but Brian remained patient and kept me informed every step of the way. More

I just did! Patty said she corrected the issue and just found out this very moment the QX80 is dead again! Who ever is reading this needs to call me asap!? (5=ex Patty said she corrected the issue and just found out this very moment the QX80 is dead again! Who ever is reading this needs to call me asap!? (5=excellent 4=good 3=average 2=fair 1=poor) More