Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

INFINITI OF THOUSAND OAKS

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
637 Reviews
Our sales team at INFINITI of Thousand Oaks boasts years of experience catering to the diverse needs of customers throughout Ventura and Los Angeles counties. Conveniently located in Thousand Oaks, we proudly serve the communities of Camarillo, Agoura Hills, Westlake Village, Moorpark, Newbury Park, Oak Park, Malibu, Calabasas, West Hills, Woodland Hills, Santa Monica, Beverly Hills, and West Los Angeles. Discover your perfect vehicle with our expert guidance. Explore our online inventory, request more information, schedule a test drive, or inquire about financing options. Let us help you find the INFINITI that fits your lifestyle.
Contact Dealership
View Awards

3570 Thousand Oaks Blvd

Thousand Oaks, CA

91362

Directions

By Type

Showing 637 reviews

October 29, 2026

Very good It was a good experience. Brian did a great job. I had the wrong day and he still took care of me. More

by SFRANK110
Recommend Dealer
Yes
Employees Worked With
Brian
Print
Oct 29, 2026 -

INFINITI OF THOUSAND OAKS responded

Thank you so much for taking the time to leave us a review! We are so glad to hear that Brian was able to accommodate you and deliver a great experience, even when you came in on a different day. Flexibility and taking care of our customers are top priorities for us. We appreciate your business and look forward to seeing you again next time!

October 28, 2026

Patty was great really helped us. Really communicated well with us We look forward to working with Patty again More

by arlenspratt1
Recommend Dealer
Yes
Employees Worked With
Patty in service was great really went out of her way to take care of us. Looking forward to working with her on next repairs thanks Don Spratt
Print
Oct 29, 2026 -

INFINITI OF THOUSAND OAKS responded

Hi Don, Thank you so much for taking the time to leave us a review! We are thrilled to hear that Patty provided excellent service and kept communication clear and open throughout your visit. She will be delighted to know her extra effort made a difference. We truly appreciate your business and look forward to working with you on your next service visit!

October 28, 2026

Easy process. Great communication from Brian. Constant updates with repairs and recommendations. Overall extremely pleasant experience. More

by kent8605
Recommend Dealer
Yes
Employees Worked With
Brian
Print
Oct 29, 2026 -

INFINITI OF THOUSAND OAKS responded

Thank you so much for taking the time to share your feedback! We are thrilled to hear that you had an overall extremely pleasant experience and that Brian kept you well-informed with clear communication and updates throughout your service visit. We appreciate your business and look forward to seeing you again at INFINITI of Thousand Oaks!

October 27, 2026

You folks rotated my tires. Now multiple tires screach when I back up. My breaks r do for a change. You folks can address this then, perhaps, or should I bring the car back no More

by abnormannagain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 27, 2026 -

INFINITI OF THOUSAND OAKS responded

Thank you for sharing your feedback with us. We take the safety and performance of your vehicle very seriously. Because tire noise or brake squeal requires immediate inspection to ensure everything is operating properly and safely, we strongly recommend bringing your vehicle back in to our service center as soon as possible so our team can diagnose and resolve the issue for you right away. Please give our service team a call directly so we can schedule a priority appointment for you.

October 27, 2026

Friendly and kind and helpful Everything was easy and I felt well taken care of. More

by mereleni
Recommend Dealer
Yes
Employees Worked With
Brian
Print
Oct 27, 2026 -

INFINITI OF THOUSAND OAKS responded

Thank you for bringing this to our attention. Vehicle safety is our top priority, and any unusual brake squeal or tire noise following a service should be inspected immediately to ensure everything is operating safely. Please bring your car back to our service center as soon as possible so our team can diagnose and fix the issue right away. Give our service team a call directly so we can set up a priority appointment for you

October 26, 2026

Amazing staff, considerate and understands customer priorities and constraints. Willingness to help. Really happy with the service More

by pmparekar
Recommend Dealer
Yes
Employees Worked With
Alba
Print
Oct 27, 2026 -

INFINITI OF THOUSAND OAKS responded

Thank you so much for the wonderful review! We are thrilled to hear that Alba and our team were able to accommodate your priorities and schedule to provide a great service experience. We truly appreciate your feedback and look forward to seeing you again next time!

October 26, 2026

Took longer then promised Had to wait over two hours for simple oil change Thanks More

by BEATA2316
Recommend Dealer
Yes
Print
Oct 27, 2026 -

INFINITI OF THOUSAND OAKS responded

Thank you for taking the time to share your feedback. We apologize for the longer wait time than promised during your oil change visit. We value your time and strive to provide efficient service, so we regret falling short on this occasion. We appreciate your patience and your business, and we hope to provide you with a faster, smoother experience during your next visit.

October 26, 2026

Prompt; service oriented; great work; great advises; understanding, addressing my concerns and getting advice re my car; professional More

by mariana4re
Recommend Dealer
Yes
Employees Worked With
Brian
Print
Oct 27, 2026 -

INFINITI OF THOUSAND OAKS responded

Thank you so much for the glowing review! We are delighted to hear that Brian provided prompt, professional, and thoughtful service while helping you with your vehicle. Your feedback and trust mean the world to our team, and we look forward to assisting you again in the future!

October 26, 2026

It was a great experience from the beginning. She greeted me as I drove up, had me in a rental quick, and communicated everyday with me about my vehicle. More

by eddielops805
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
Print
Oct 27, 2026 -

INFINITI OF THOUSAND OAKS responded

Thank you so much for the 5-star review! We are delighted to hear about your great experience with Alba Ramirez. Providing prompt greeting, quick rental setup, and consistent daily communication is what we strive for with every visit. We appreciate your business and look forward to serving you again!

October 24, 2026

Alba is always quick to get me going and on my way as well as providing excellent recommendations on current and future services. More

by Ammg37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alba Ramirez
Print
Oct 26, 2026 -

INFINITI OF THOUSAND OAKS responded

Thank you for taking the time to share your feedback! We are thrilled to hear that Alba provided excellent recommendations and got you back on the road quickly. We appreciate your business and look forward to seeing you at your next service visit!

1
2
3
4
...
64