INFINITI Of Melbourne - Service Center

Service was complicated but done correctly and on time. Good customer service and follow through Good customer service and follow through More

The service was excellent! I had absolutely no problem with anything, they really helped out and got me back on the road! I had absolutely no problem with anything, they really helped out and got me back on the road! More

Everyone in service, especially Adam Castle, was very polite and professional. They took care of a few issues with the card and returned it to my driveway. polite and professional. They took care of a few issues with the card and returned it to my driveway. More

Martin helped me and was very patient and polite. He answered all my questions. Also gave me his card incase I had any other questions. He answered all my questions. Also gave me his card incase I had any other questions. More

Very professional! Great service. I feel that they are willing to do what’s in my best interest. Great service. I feel that they are willing to do what’s in my best interest. More

I really experienced great customer service from the entire team at the Melbourne location. Thank you everyone for making my purchase special. I truly appreciate everyone. Thank you all. entire team at the Melbourne location. Thank you everyone for making my purchase special. I truly appreciate everyone. Thank you all. More

I want to start out by saying that the entire staff is very polite and courteous up until I reported an issue, then silence. The day before I brought my car in for service, the sales manager Joe (rock sta very polite and courteous up until I reported an issue, then silence. The day before I brought my car in for service, the sales manager Joe (rock star - would buy another car from this dealer because of this man's honor), he made it possible for me to be able to swap out my under warranty dead battery. So why 3 stars? Everyone knows you pay double when you bring your out of warranty car in for service, that's a given. My problem is that after paying a bloated $1,325.00 for a starter replacement, I was charged a 3% Credit Card processing Fee on top of that! A few minutes later, I got in the car to drive it for the first time after receiving my car and the first thing I notice is one tire is showing as "flat" on my digital dashboard. I stop the car and get out and look at the tire that is showing as "flat" and it appears to be fine. On the service estimate, it showed $11K in things they listed as "critical" to repair, and nothing on their "critical" list said anything about a bad tire sensor. So either they had an accident in the shop and damaged my tire sensor and brushed it under the rug, or they damaged it during the delivery process. I took a photo and sent it to the service manager. No response from Martin. Yes, they washed the car, and delivered the car, thank you. But no thank you for causing me to have to get my tire sensor repaired, and no thank you for passing along your credit card fee to me, your customer. Can you imagine going to a 5-star restaurant and receiving the bill only to notice that they want to charge you an extra 3% for the credit card transaction? More

It’s always a pleasant experience with the gentlemen at the service department. The lounge always clean and stocked with snack as we wait for our car. the service department. The lounge always clean and stocked with snack as we wait for our car. More

Martin the service tech was very helpful. He is top notch. It was easy to get an appointment, and Martin followed up regularly during the service process. He is top notch. It was easy to get an appointment, and Martin followed up regularly during the service process. More

Infinity did not own their own battery although the word Infinity is written on the battery. Infinity is written on the battery. More