INFINITI Of Melbourne - Service Center

Sounds like the business is severely short on staff. Should staff weekends too based on my situation. Should staff weekends too based on my situation. More

The atmosphere was peaceful but I had a very long wait for my car service, 5 hours for my car service, 5 hours More

The 6-month service went fairly smoothly, but was disappointed in 3 things: 1) I left a nylon bag (that my portable jump starter fits into) on driver's side floorboard and I noticed it was missing w disappointed in 3 things: 1) I left a nylon bag (that my portable jump starter fits into) on driver's side floorboard and I noticed it was missing when I got home. I'm assuming it got mixed in with the paper floormat that the techs put down during each service, and then got pitched. Drew could not find it. 2) I made the Tues 7:30am appointment on the Sunday before, online (I usually call, but thought I'd try online this time). I was confirmed by the "system" but when I arrived on Tuesday morning, there was no record of my appointment in the system. Drew said this was a known issue. So, I guess I'll go back to calling for appointments. 3) I arrived at 7:30, but Drew didn't arrive until ~7:40 or 7:45. And no other services advisors were available at 7:30 either. This is the 2nd time in a row that I showed up for a 7:30 appointment, but no service advisors were available until ~7:40 or later. If the posted hours begin at 7:30, someone should be on hand beginning at 7:30! More

Very good and efficient. I am a loyal customer and very happy with the service. I am a loyal customer and very happy with the service. More

For a process that I was told would only take one business day, somehow almost took an entire week. And I was never told about these delays until I called in myself wondering where my car was. The ca business day, somehow almost took an entire week. And I was never told about these delays until I called in myself wondering where my car was. The car was picked up Sunday morning. No word until I called on Tuesday, and was told it would be ready Wednesday. Wednesday comes and goes, no car and no call. I finally get the word that the car is finished on Friday. Also, after the multipoint inspection, many items on it were denied without any word from me on what I would want addressed, except for the one that was too expensive for me to afford at the time. The Check Engine light is also on now so I gotta see what that's about. More

Adam was fine. I feel they should have kept my car longer vs wanting to give it back as the first option. But... I am leaving town and maybe that was the rush. I fe I feel they should have kept my car longer vs wanting to give it back as the first option. But... I am leaving town and maybe that was the rush. I feel it is the service center to figure out my issue. FYI: I still have an issue with my car and it is frustrating. More

Adam was fine. I feel they should have kept my car longer vs wanting to give it back as the first option. But... I am leaving town and maybe that was the rush. I fe I feel they should have kept my car longer vs wanting to give it back as the first option. But... I am leaving town and maybe that was the rush. I feel it is the service center to figure out my issue. FYI: I still have an issue with my car and it is frustrating. More

Martin Hausen and the team at Infiniti Of Melbourne made buying a new car a good memory. buying a new car a good memory. More

The best dealership I have dealt with. Drew made the process as painless as possible. Drew made the process as painless as possible. More

I was well taken care of at my recent service visiit. Drew was especially helpful answering my questions and offered solutions to my problem. Drew was especially helpful answering my questions and offered solutions to my problem. More