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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
913 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 913 reviews

October 09, 2024

Mike Cescato in Service took care of a tire problem that I was having quickly and efficiently as usual. We have come to depend on him for our service needs. He's the best! More

by WYROSTEKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're so glad to hear that Mike Cescato was able to quickly and efficiently take care of your tire issue. It's great to know that you've come to rely on him for your service needs – we agree, he's the best! We look forward to continuing to provide you with excellent service in the future. Best Wishes, INFINITI Of Orland Park

October 09, 2024

Facility and personnel are wonderful but wondering why it takes 90 minutes to complete an oil change when other business are 15-30 minutes. More

by P-T-S
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our facility and personnel. We apologize for the longer wait time for your oil change. While we strive to provide the best service, occasionally delays can happen due to the volume of service requests or other factors. We will certainly review this process to ensure a more efficient turnaround in the future. Your feedback is valuable, and we appreciate your patience. We look forward to serving you again soon. Best regards, INFINITI Of Orland Park

October 08, 2024

They had nice customer service and was quick and efficient and kept me informed of everything that was going on. Mike was really nice, welcoming and informative for my first visit to Zeigler Infinit More

by BABY GIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that Mike provided a welcoming and informative experience for your first visit. Our team works hard to keep customers informed and ensure everything runs smoothly. We look forward to serving you again in the future! Best Regards, INFINITI Of Orland Park

October 06, 2024

Very helpful. Helped me apply discounts and where up front about work being done and why it needed to be. More

by SGENTILE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our team. We always aim to be transparent about the work being done and to help our customers save whenever possible. We appreciate your trust and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

October 06, 2024

Very helpful and informative and constantly asking do I need to a to take care of other business More

by DJEN1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad to hear that our team was helpful and attentive to your needs. We always strive to go the extra mile and ensure our customers are well taken care of. If there's anything else we can assist you with, don't hesitate to reach out! Best Wishes, INFINITI Of Orland Park

October 06, 2024

Michael provided excellent customer service from the time of my arrival to Infinity of Orland. He was very thorough, knowledgeable and kept me in the loop with the entire service. He explained my entire proc More

by JOYFULSTEPS.LC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that Michael provided excellent service and made sure you were well-informed throughout the process. We strive to provide clear and thorough communication for all our customers. If you ever need anything else, please don't hesitate to reach out! Best Wishes, Nissan Of Orland Park

October 06, 2024

Perfect experience. From the sales staff, managers and service technicians. Could not ask for a simpler buying process! More

by cbartels12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP Pullen
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that you had a perfect experience with our sales staff, managers, and service technicians. We always strive to make the buying process as simple and seamless as possible for our customers. If you need anything else, we're here to help! Best Wishes, INFINITI Of Orland Park

October 05, 2024

Latoya was so friendly and understanding. Kudos to Infiniti Orland for hiring such a wonderful employee! More

by NICOLETZOUMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for the kind words! We're so glad to hear that Latoya provided you with friendly and understanding service. We’re lucky to have her on our team, and we truly appreciate your recognition. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

October 04, 2024

Kerrie is very kind, and even with managing several different clients, she informed me that I would have a wait and even scheduled a ride to a local restaurant so I could grab a bite to eat (which was More

by TATIANNA312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback! We're so glad to hear that Kerrie was able to assist you and make your wait more comfortable. We truly appreciate your patience during the extended wait time and are pleased that she was able to arrange a ride for you. If there's anything else we can do to improve your experience or if you have any further questions about the services provided, please feel free to let us know. We look forward to serving you again soon! Best Wishes, INFINITI Of Orland Park

October 04, 2024

Our experience has always been very good and professional. If I were in the market for another vehicle, I would definitely purchase again from this dealership! More

by SHADOW5079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We’re thrilled to hear that your experience with us has been consistently positive and professional. It means a lot to know that you would consider us for your next vehicle purchase. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

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