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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
912 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 912 reviews

September 11, 2024

I scheduled my appointment following receipt of an email coupon. When I checked in, I relayed this information to Ms Griswold and was assured I'd be taken care of. The coupon was not reflected on my bill. More

by KYW829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this to our attention. We're truly sorry to hear about your experience and for the inconvenience you've faced. This is not the level of service we strive to provide, and we understand your frustration. Please know that we take your feedback seriously, and we would like to resolve this matter promptly. Our service manager will personally look into this and ensure you receive the appropriate assistance, including honoring your coupon. We appreciate your patience and hope to make things right. Best Wishes, INFINITI Of Orland Park

September 11, 2024

The staff there are very attentive and absolutely willing to supply the best service . I have all intentions on coming back here for continuance of service. Thank You. More

by RLJLRJ1434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re glad to hear that our staff was attentive and provided you with the best service. We appreciate your intention to return for continued service and look forward to seeing you again. Thank you for choosing us! Best wishes, INFINITI Of Orland Park

September 10, 2024

Very good and quick service went over the suggested maintenance that my vehicle will need More

by SLEAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear you had a great experience with our service team. It's always our goal to provide quick and thorough service while keeping you informed about your vehicle's maintenance needs. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

September 10, 2024

I never had any issues with them for the 5 years I’ve been coming More

by LILMOMMY37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP Pullen
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your loyalty over the past five years! We’re thrilled to hear that you've consistently had positive experiences with us. Your trust and satisfaction mean a lot to our team. If there's ever anything you need, please don't hesitate to let us know. We look forward to continuing to provide you with excellent service! Best Wishes, INFINITI Of Orland Park

September 09, 2024

The staff were very professional and polite. They kept me updated on the service of my vehicle. More

by IVANA.TATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re pleased to hear that our staff’s professionalism and communication met your expectations. Keeping our customers informed and comfortable throughout the service process is important to us. If you have any further feedback or need assistance, feel free to reach out. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

September 09, 2024

Kerrie was so helpful and kept us updated with the status of our car. Also other staff members were very kind and always made sure we’re being taking care of More

by GHANNAM01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re delighted to hear that Kerrie and the rest of our team were able to provide you with excellent service and keep you updated on your car’s status. It's our priority to ensure that all our customers feel well taken care of during their visit. If there's anything else we can do for you, please let us know. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

September 08, 2024

Great environment and amazing staff clean facility great workers and knowledgeable. I would recommend this car dealership. More

by BSUNDANCE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your fantastic feedback! We’re thrilled to hear that you enjoyed our clean facility, knowledgeable staff, and welcoming environment. Your recommendation means a lot to us! If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

September 08, 2024

Latoya was fantastic, kept in touch with me on the status etc. Loved her. Service team did a great job! More

by CCORNING50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re delighted to hear that Latoya provided fantastic service and kept you well-informed throughout the process. We're glad you loved working with her, and we’ll be sure to pass along your kind words to her and the rest of the service team. If there's anything else we can assist you with, please let us know. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

September 06, 2024

My first visit was awesome, everyone was so nice and knowledgeable. The process was smooth and easy More

by MS.WRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for choosing us for your first visit! We’re thrilled to hear that you had an awesome experience and found our team to be friendly and knowledgeable. It's great to know that the process was smooth and easy for you. We look forward to welcoming you back and providing the same excellent service in the future! Best Wishes, INFINITI Of Orland Park

September 05, 2024

Christine did an awesome job! I'm a long term customer and I'm sure I’ll be back soon. I love the new text messages and technology used to advise me of the status of my repairs an More

by CCATJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you, Charles, for your wonderful feedback! We’re thrilled to hear that Christine did an awesome job and that you’re enjoying the new text messages and technology for updates on your repairs and maintenance. Your continued loyalty means a lot to us, and we look forward to serving you again soon. All the best! Best wishes, INFINITI Of Orland Park

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