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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
910 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 910 reviews

August 26, 2024

the price of a serpentine belt was to high! $359.00 and I had grease on my floor mat when porter delivered my vehicle 😡 More

by ACE.OG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We’re sorry to hear that you found the price of the serpentine belt higher than expected and that you had an issue with grease on your floor mat. We strive to provide transparent pricing and high-quality service, and we regret that we fell short in this instance. Please contact us directly so we can address your concerns and work towards a resolution. We appreciate your feedback and will take it into account to improve our services. Best wishes, INFINITI Of Orland Park

August 24, 2024

Excellent customer service! ! You won’t be disappointed in price and professional service. 100 % satisfaction More

by ALLIEABBY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We’re delighted to hear that you experienced excellent customer service and found our pricing and professionalism to your satisfaction. We aim for 100% satisfaction, and we’re thrilled that we met your expectations. We look forward to serving you again! Best wishes, INFINITI Of Orland Park

August 19, 2024

It was easy to make an appointment for service. The staff provided a professional service keeping me informed about my car service. The waiting area is comfortable to the clients waiting for their More

by ANGIESANJUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We’re pleased to hear that scheduling your service appointment was straightforward and that our staff provided professional service while keeping you well-informed. We’re also glad you found our waiting area comfortable. Your satisfaction is important to us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

August 18, 2024

The staff are extremely professional. The waiting area is very clean and I really enjoyed their hot beverage center. In addition I really appreciate the real time text updates. I always r More

by TINAHINTON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re delighted to hear that you find our staff professional and our waiting area clean and enjoyable. We’re also glad that you appreciate the hot beverage center and real-time text updates. Providing excellent service is our top priority, and we’re thrilled to know we consistently meet your expectations. We look forward to serving you again! Best wishes, INFINITI Of Orland Park

August 17, 2024

Dan Schedler was a very helpful and knowledgeable salesman. He worked with me to complete a deal that was beneficial to both of us. More

by JOHN DELANTY
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that Dan Schedler was helpful and knowledgeable in assisting you. It’s great to know he worked with you to find a deal that was beneficial for both sides. We appreciate your kind words and look forward to serving you again in the future! Best wishes, INFINITI Of Orland Park

August 16, 2024

My main criticism of the service is that it takes too much time to book an appointment. The online scheduler doesn't always work properly and it can be hard to get someone on the phone. Once the appoint More

by DNKnight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We apologize for the inconvenience you’ve experienced with booking appointments. Your time is valuable, and we understand the frustration when the online scheduler doesn’t work properly or it's difficult to reach us by phone. We’re glad to hear that once the appointment is scheduled, everything goes smoothly. Please know we’re working to improve our scheduling process to make it more efficient for you. We appreciate your patience and look forward to providing you with a seamless experience next time. Best wishes, INFINITI Of Orland Park

August 16, 2024

My experience was marvelous. The customer service was wonderful. Everyone I encountered was exceptional. Awesomesauce. More

by HDIRTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your marvelous experience! We're delighted to hear that our customer service team made such a positive impression and that everyone you encountered was exceptional. We strive to provide “awesomesauce” service every time, and we’re so glad we could deliver. We look forward to welcoming you back! Best wishes, INFINITI Of Orland Park

August 16, 2024

I am always impressed with the impeccable service I receive from customer service and the service department. The waiting area is always clean and the hot chocolate is awesome! I love the new machine. More

by KNOXIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We’re thrilled to hear that our customer service and service department continue to impress you. It’s great to know you enjoy our clean waiting area and the hot chocolate from the new machine. We appreciate your support and look forward to your next visit! Best Wishes, INFINITI Of Orland Park

August 16, 2024

Still having the same problem with my car I will be bring it back for service. More

by Sd4939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

We’re sorry to hear that you’re still experiencing issues with your car. We appreciate your patience and are committed to resolving this for you. Please bring your car back in, and we’ll do everything we can to make sure the problem is fixed. Thank you for giving us the opportunity to make this right. Best wishes, INFINITI Of Orland Park

August 15, 2024

Service was perfect, Great customer service love the coffee very friendly and will visit again More

by gcharl_2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Vanik
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that you enjoyed the service, customer experience, and our coffee. It’s always our goal to create a welcoming atmosphere, and we’re glad you felt that. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

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