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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,024 Reviews
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8550 W 159th Street

Orland Park, IL

60462

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Showing 1,024 reviews

December 22, 2025

The provide excellent service and are always very nice people to be around thank you very much More

by AFORD1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We truly appreciate your support and are glad to hear our team consistently provides excellent service. We look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

December 22, 2025

He was very helpful and kind. Thank you for everything. I appreciate it and look forward to working with him again. More

by evaml1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad he was helpful and made your experience positive. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

December 20, 2025

I am glad there were able to complete the work and some was still under warranty More

by CECIELEVNEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad we could complete the work and take care of the items covered under warranty. We appreciate your trust and look forward to assisting you again in the future. Best Wishes, INFINITI Of Orland Park

December 19, 2025

Service was done in a timely manner. I was very satisfied. I was updated via text message through the process. Thank you More

by WATSONOTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Polcyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind review! We’re glad to hear your service was completed in a timely manner and that the text updates kept you informed throughout the process. We appreciate your business and look forward to seeing you again. Best Wishes, INFINITI Of Orland Park

December 17, 2025

My service advisor Mike, was amazing. He explained everything and kept m e updated on the progress of my service. My car was returned to me clean. Thank you, Infiniti of Orland. More

by DEBYANN1A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2025 -

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re glad to hear Mike provided clear communication, kept you updated throughout your service, and returned your vehicle clean. We truly appreciate your support and look forward to seeing you again. Best Wishes, INFINITI Of Orland Park

December 16, 2025

Good service. I received a call that a part was recalled on my 2021 QX50. The part was replaced and I needed a new battery. Michael, the service representative ass More

by DAINA.NELSON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2025 -

INFINITI Of Orland Park responded

Thank you for the feedback! We’re glad to hear the recall was handled smoothly and that Michael kept you informed throughout the process. We also appreciate you recognizing his help in finding a coupon to lower the cost. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

December 09, 2025

Worked with Austin in the service department after my cars window was broken in an attempted theft. He was great to work with. Really made dealing with this problem easy. Really professional. More

by mmeier2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Polcyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re glad Austin was able to make a stressful situation easier and provide professional, supportive service. We appreciate you choosing us! Best Wishes, INFINITI Of Orland Park

December 07, 2025

Christine was courteous and polite. Only suggestion is to add home baked cookies and coffee/tea/soda like BMW has in their waiting area. Make the area more inviting rather than cafeteri More

by SUB-2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback! We’re glad to hear Christine was courteous and polite. We also appreciate your suggestions about enhancing the waiting area—adding fresh refreshments and creating a more inviting atmosphere are great ideas, and we’ll be sure to pass them along to our team. Your input helps us continue improving the experience for all our guests. Best Wishes, INFINITI Of Orland Park

December 07, 2025

Great service and friendly staff and I like dropping my car off for service while I work it really saves time from having to sit in dealer and also being provided with an Uber to work and back to dealer More

by SAPPHIRE62.SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2025 -

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re glad our friendly team and convenient drop-off service help make your day easier. It’s great to hear that the Uber ride to and from work saves you time, too. We appreciate you choosing us and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

November 30, 2025

Mike is fantastic! He is knowledgeable, kind, helpful and friendly. I appreciate his help and listen to his advice on how to maintain and service my car. Happy he is on More

by evaml1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerrie Garrison
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Dec 01, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We’re thrilled to hear Mike took great care of you. His knowledge and kindness make him an incredible asset to our team. We truly appreciate your trust and look forward to serving you again! Best Wishes,. INFINITI Of Orland Park

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