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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
909 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 909 reviews

June 29, 2024

I always receive quality customer service at Infiniti of Orland. This is my ‘go-to’ location. More

by TREKELLYEGARY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Lewis
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Jul 03, 2024 -

INFINITI Of Orland Park responded

That's fantastic to hear! We're honored to be your trusted choice for quality customer service! Thank you for your loyalty and for choosing us as your 'go-to' location. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

June 27, 2024

Mike was very in explaining everything and kept me updated on when my vehicle will be done. More

by Billjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that Mike provided clear explanations and kept you informed about your vehicle's progress. If there's anything else we can assist you with, please let us know. Best Wishes, INFINITI Of Orland Park

June 26, 2024

Mike and Latoya are very professional and attentive to the concerns you have regarding your car. They keep you updated to the service being provided throughout the visit. I would recommend. More

by LGLOWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! Mike and Latoya are dedicated to providing excellent service and keeping you informed every step of the way. We appreciate your recommendation! Best Wishes, INFINITI Of Orland Park

June 20, 2024

Letoya my service advisor was great! ! The work done was great too.. SUV is running and sounding better. Thank you More

by TONYM428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your feedback! We're thrilled to hear that LaToya provided you with great service and that you're pleased with the work done on your SUV. Ensuring your vehicle runs and sounds better is our goal, and we're delighted that you noticed the improvement. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

June 19, 2024

LaToya was outstanding, Very hands on. Attentive. Kept me updated throughout my visit. Everything was detailed to me. Service was perfect. Fast and efficient. More

by RITAMLERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that LaToya provided you with outstanding service during your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

June 16, 2024

I was in with my 2016 infinit qx80 for a suspension problem on 6/14/2024 and was told by Kerri that I would be charged 220.00 to look at my vehicle and if I get the repair done the 220.00 would go to More

by LUTHERGUYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerrie garrison
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Jun 18, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this issue to our attention. We sincerely apologize for the misunderstanding and any inconvenience it may have caused during your visit. We strive to provide clear communication and exceptional service to all our customers. We are sorry to hear that the arrangement regarding the $220 diagnostic fee was not honored as you expected. We understand your frustration, especially since this was your first visit to our dealership. Your experience should have matched the positive one you had at our Nissan dealer. We take your feedback seriously and would like to make things right. Please contact our service manager directly at 708-403-4700 so we can resolve this matter promptly and ensure you receive the fairness and transparency you deserve. Thank you for giving us the opportunity to address this issue. We value your business and hope to restore your faith in our dealership. Best Wishes, INFINITI Of Orland Park

June 16, 2024

Steve Ortiz helped me and he was fantastic, thank you! I love my new car! More

by sheenatjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Steven Ortiz Anderson
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Jul 03, 2024 -

INFINITI Of Orland Park responded

That's wonderful to hear! Steve Ortiz will be delighted to know you're enjoying your new car. If there's anything else you need assistance with, feel free to reach out. Enjoy your new ride! Best Wishes, INFINITI Of Orland Park

June 14, 2024

I was very pleased with my recent visit and Kerrie kept me informed of the progress of the service. More

by Chrissy25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! we strive to ensure that our customers are well-informed and satisfied throughout their experience with us. If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

June 12, 2024

I’ve been receiving extraordinary service from all levels at Infinity Orland Park. From my Salesman JP who is at all times hands on, to my service advisor Christine, to the attention of detail of the technic More

by BBSHEPPARD10
Recommend Dealer
Yes
Employees Worked With
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine, JP Pullen
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your glowing review! We're thrilled to hear that you've been receiving extraordinary service from JP, Christine, and our dedicated technicians! Providing a seamless and satisfying experience for our customers is our top priority, and we're delighted that you noticed our team's dedication and attention to detail. Your satisfaction means a lot to us. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. Thank you again for choosing us! Best Wishes, INFINITI Of Orland Park

June 11, 2024

Love this dealership, they are very knowledgeable and pleasant, they treat their customers well, will recommend them to others. More

by BROWN18750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Huda Abed, Sebastian Badillo
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Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words and for recommending our dealership! We're delighted to hear that you had such a positive experience with us. We look forward to working with you again in the future! Best Wishes, INFINITI Of Orland Park

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