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INFINITI Of Orland Park

Orland Park, IL

4.6
909 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 909 reviews

May 26, 2024

Very efficient and effective. Timely with great accessibility. Provide completed diagnostic with plenty recourses. Superb customer services More

by Qx802019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Jun 19, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We are delighted to hear that you found our service efficient and effective, with timely and accessible support. Providing a comprehensive diagnostic and excellent customer service is our priority, and we're thrilled to know we met your expectations. Your kind words mean a lot to us. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

May 25, 2024

Had to get my vehicle serviced. Kerrie in service was attentive and what I would call the epitome of great customer service. More

by MzGab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
Jun 19, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Kerrie provided attentive and outstanding customer service during your recent visit. Thank you for choosing our service center. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

May 24, 2024

Great service from the time I drove up to the time I left. The service attendant was prompt, well abreast of my concerns and the waiting area was clean. More

by KME3636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Vock
Jun 19, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with us. It's wonderful to know that our service attendant was attentive to your concerns and that you found our waiting area clean and comfortable. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

May 23, 2024

I recently visited the service center for a routine oil change, and the experience turned out to be exceptional, thanks to the outstanding service provided by LaToya. During the standard inspection, it was More

by OFLORES2313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya
May 23, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your glowing feedback! We're thrilled to hear that your recent visit to our service center for a routine oil change turned out to be exceptional, all thanks to the outstanding service provided by LaToya. It's fantastic to know that LaToya's professionalism, transparency, and courtesy made the entire process smooth and stress-free for you. We're proud to have her on our team and will be sure to pass along your kind words. We're delighted that we could provide you with a loaner vehicle to ensure your daily schedule remained uninterrupted while your car was being serviced. Your satisfaction and convenience are always our top priorities. Thank you for recommending our service center and specifically highlighting LaToya for her reliability and honesty in car maintenance. We truly value your trust and loyalty, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

May 20, 2024

it was a pleasure to do business with guys at Infiniti of orland park keep the good work up More

by spanky1261
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ruiz
May 23, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're delighted to hear that it was a pleasure doing business with us at Infiniti of Orland Park. We appreciate your encouragement and will continue to strive for excellence. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

May 20, 2024

Great place to have your car Serviced trusted technicians great customer service more importantly, Reliable More

by TREYFLOW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanics are Number one
May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We're thrilled to hear that you found our service to be great, with trusted technicians and excellent customer service. Reliability is very important to us, and we’re glad to know we’ve met your expectations. We appreciate your trust and look forward to continuing to provide you with top-notch service. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 20, 2024

Alyssa two words “Rock Star” great to work with , she goes above and beyond pleasant More

by STACY_MONDAINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Sebastian Badillo
May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback about Alyssa! We're thrilled to hear that she provided you with rock star service and went above and beyond to ensure a pleasant experience. Alyssa is indeed an invaluable member of our team, and your kind words will mean a lot to her. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 20, 2024

Very nice facility, good inventory. Slow with paperwork. Compared to other Infiniti dealerships we’ve visited we felt that Orland Park wasn’t concerned with our satisfaction. We boug More

by finkey5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eddie Marquie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Steven Ortiz Anderson
May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback and for choosing to purchase your vehicle from us. We're glad to hear that you appreciated our facility and inventory. However, we regret to learn that your experience with the paperwork was slow and that you felt we were not as concerned with your satisfaction compared to other Infiniti dealerships. We apologize for any inconvenience you experienced, especially regarding the detailing of your car. Your feedback is invaluable and will help us improve our processes to ensure a better experience for our customers in the future. We appreciate your business and hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park

May 19, 2024

I was very pleased with my experience. Everyone at the dealership was kind and helpful. The place was clean and very inviting. I will not hesitate to use them again for my vehicle maintena More

by AngelaDe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our team was kind and helpful, and that you found our dealership clean and inviting. Your satisfaction is our top priority, and we are delighted to know that you plan to return for your vehicle maintenance. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 18, 2024

Joe was easy to work with and extremely responsive as well as knowledgeable. He’s a good guy! More

by smpierre06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Joseph Ruiz
May 23, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your wonderful feedback! We're delighted to hear that Joe was easy to work with, extremely responsive, and knowledgeable. He truly is a valuable member of our team, and we’re glad he could make your experience a positive one. We appreciate your kind words and your business. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

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