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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
890 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 890 reviews

April 28, 2024

The service representatives was pleasant and kept me informed. She also explained great service recommendations. More

by D_WYTE_GIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember Service rep name
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our service representative was pleasant and kept you informed throughout your visit. It's fantastic to know that she also provided you with great service recommendations. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 27, 2024

Mike, my service writer, was friendly, professional, and efficient. The techs noted need for fluid check/change, changed oil. I'm very pleased with my experience, glad to report. I trust Infiniti to honest More

by 2000Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! It's great to know that our techs took care of your vehicle's needs and that you trust Infiniti to maintain your vehicle. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service in the future. Best Wishes, INFINITI Of Orland Park

April 27, 2024

Top notch, friendly people, very thorough on explaining the process. The tech went above and beyond…. More

by TCB5677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team top-notch and friendly. It's great to know that our staff thoroughly explained the process and that the tech went above and beyond to assist you. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 26, 2024

Great experience! Keep me informed throughout my visit. Dealership was clean with attentive staff members More

by Ellyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Michael
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your great experience! We're glad to hear you were kept informed throughout your visit and found our dealership clean with attentive staff. We appreciate your feedback and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

April 25, 2024

The location is clean, staff is friendly and extremely professional and provided updates regarding the services performed on my vehicle More

by TMC3OF7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind review! We're pleased to hear that you found our location clean and our staff friendly and professional. We're also glad you appreciated the updates on your vehicle's service. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 25, 2024

Very helpful for great service I received from infinity service center is a some, professional and nice. More

by BTRIPP066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you received great service! It's fantastic to know that our team was helpful, professional, and nice during your visit. We appreciate your kind words and look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

April 23, 2024

I did not have an appointment on arrival but the service team lead by Mike, was there to service my vehicle promptly. More

by NICHOLASTANTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! Your satisfaction is our priority, and we're glad we could accommodate you. We appreciate your business and look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

April 23, 2024

Good and timely service , however disappointed about the related, very high prices for the recommended services. More

by DEBORAHSULTON3
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback regarding your recent service experience. We're glad to hear that you found our service to be good and timely. However, we understand your disappointment regarding the prices of the recommended services. We strive to provide transparent pricing and ensure our customers receive the best value for their money. Your feedback is valuable, and we will review our pricing structure to ensure it aligns with our commitment to customer satisfaction. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future. Best Wishes, INFINITI Of Orland Park

April 21, 2024

John Pullen (JP) is an EXCELLENT salesman. He was patient with me. He listened to me and my concerns. He helped me through the car buying process which made the experience less stressful. Than More

by indiarichards
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that John Pullen provided you with an excellent car-buying experience. It's great to know he was patient, listened to your concerns, and made the process less stressful. We appreciate your kind words and look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 21, 2024

I normally have a great visit however this time was not normal. I did not receive a call that goes over the issues or condition of my car nor that my car was ready and when I finally got to the dealer my p More

by TENEISHAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmad Sarhan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

INFINITI Of Orland Park responded

We apologize for the inconvenience you experienced during your recent visit. It’s concerning to hear that you did not receive a call about your car's condition or readiness, and that your paperwork was not with the cashier. This is not the level of service we strive to provide. Your feedback has been shared with our team to prevent this from happening in the future. We appreciate your patience and understanding, and we hope to offer you a smoother experience next time. Best Wishes, INFINITI Of Orland Park

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