INFINITI Of Orland Park

INFINITI Of Orland Park responded

Dear RHNFLO2, We sincerely apologize for the inconvenience and frustration you've experienced regarding the recent tire rotation and repair charges. Your concerns are valid, and we understand how important clear communication and efficient resolution are for our customers. We want to assure you that we take your feedback seriously. This is not the level of service we aim to provide, and we're committed to making things right. The service director, Brian Coster can be reached at 708-460-4545. We are unsure what number you have been trying to contact him, however, Brian is great at responding to our customers needs and am confident he would have called you back if he had a message with your contact information to do so. We value your business and want to ensure that you receive the service and communication you deserve. Please contact Mr. Coster at 708-460-4545. If he is not in office at the time of your call, please leave your name and best contact phone number. He will call you back immediately. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns and regain your trust. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with the Service Team at Zeigler Infiniti of Orland Park! We're delighted to hear that Robert and LaToya provided excellent service and were able to diagnose and resolve the issue with your 2015 Infiniti Q40. It's great to know that Robert's extensive diagnostic work saved you from a potentially larger repair bill, and his expertise in identifying and addressing the issue is truly commendable. We'll be sure to pass on your appreciation to both Robert and LaToya for their assistance. We understand how important it is to have a reliable and trustworthy service team, and we're thrilled that we could meet your expectations. If you have any further needs or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Zeigler Infiniti of Orland Park, and we look forward to serving you in the future. Best regards, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with Steve and for choosing us for your car-buying journey! We're delighted to hear that Steve provided excellent service, and it's fantastic to know that your buying experience was smooth and easy. Recommendations from satisfied customers like you mean the world to us, and we truly appreciate your kind words. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We're grateful for your recommendation and trust in us. Thank you for being a valued customer, and we look forward to serving you and any friends you refer in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service department! We're thrilled to hear that you had a very pleasant experience, and we appreciate your kind words. Your recommendation means a lot to us, and we're grateful for your trust in our service. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We're committed to providing excellent service, and we look forward to serving you and any friends you refer in the future. Thank you for choosing us, and we appreciate your recommendation! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a very professional experience with our team and appreciated the constant updates during your visit. Providing excellent customer service is our top priority, and it's great to know that our efforts were noticed and valued by you. We're also glad you enjoyed the complimentary snacks—it's the little things that can make a difference in your overall experience. As we approach the holiday season, we want to extend our warmest wishes to you. We hope you have a joyful and festive celebration! If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. Thank you for choosing us, and we look forward to serving you in the future. Happy Holidays! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience and disappointment you experienced with our service. Providing thorough and effective service is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We take your feedback seriously and would like to address the unresolved service issues promptly. If you could provide more details about the specific concerns that were not adequately addressed, it would greatly assist us in investigating and rectifying the situation. Please reach out to our service manager at 708-403-4700 so that we can understand the specifics of your experience and work towards a resolution. Your satisfaction is important to us, and we want to ensure that any outstanding issues are resolved to your complete satisfaction. We appreciate your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to the opportunity to improve your experience with our service department. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with Mike and our entire staff! We're thrilled to hear that you've noticed our team's positive attitude and dedication to customer satisfaction. Providing excellent service is our top priority, and it's always rewarding to receive feedback that reflects our commitment to making each customer's experience a positive one. If there's anything specific you appreciated or if you have any further feedback, please feel free to share. We value your input, and it helps us continually improve our services. Thank you for choosing us, and we look forward to serving you with the same level of enthusiasm and commitment in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your incredibly positive feedback! We're thrilled to hear that you had the very best experience with us and that our team demonstrated expertise in what they do. Recommendations from satisfied customers like you mean the world to us, and we truly appreciate your kind words. If there's anything specific you appreciated or if you have any further feedback, please feel free to share. We're here to serve you, and your satisfaction is our top priority. Thank you for recommending us to everyone, and we look forward to the opportunity to serve you and others in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that you had a pleasant and friendly service encounter with our team. Fast and efficient service is something we strive for, and we're glad we could meet your expectations. Providing you with a list of things to focus on for the next visit is part of our commitment to transparent and proactive customer service. If there's anything specific you appreciated or if you have any further feedback, please feel free to share. We appreciate your kind words and your trust in our services. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that you feel well taken care of and that our associates have provided you with professional service. Maintaining the satisfaction and trust of our customers is a top priority, and we appreciate your positive feedback. If there's anything specific you appreciate about our service or if you have any further feedback, please feel free to share. We're here to ensure your experience with us continues to meet your expectations. Thank you for choosing us to care for your 2014 Infiniti QX80. We look forward to providing you with continued excellent service. Best Wishes, INFINITI Of Orland Park