INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your loyalty and for taking the time to share your positive experience with our dealership! We're thrilled to hear that our staff has been consistently awesome, helpful, and responsive. Your decision to choose us for your third car is truly appreciated, and we look forward to the possibility of assisting you with a fourth in the future. If there's anything specific you appreciate about our service or if you have any further feedback, please feel free to share. We value your input and are here to ensure your experience with us continues to be excellent. Thank you for being a valued customer, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for choosing us for your car purchase, and we're delighted to hear that your experience was great! Your satisfaction is our top priority, and we're thrilled that our team in the service department provided you with an equally positive experience. We appreciate you taking the time to share your feedback, and it means a lot to us. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service department. We're delighted to hear that you found our service and hospitality to be very good. Providing professional and timely service is our priority, and we're glad that we could address your concerns to your satisfaction. Our team appreciates your feedback, and it motivates us to continue delivering high-quality service to all our customers. If you ever have more concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for taking the time to share your positive experience with our service department. We're thrilled to hear that our team was outstanding in addressing your concerns and ensuring a smooth service experience. It's great to know that they listened attentively and worked with you on the payment, especially considering the confusion with the coupon. We understand the importance of efficient service, and we're delighted that the process was quicker than expected for you. Your satisfaction is our priority, and we appreciate your feedback. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear that our service fell short of your expectations, especially after such a prolonged and challenging period. Your time is valuable, and we understand the frustration caused by the extended wait time and the absence of assistance. Thank you for bringing this to our attention, and we appreciate your patience and understanding. We are committed to making improvements to provide you with a better service experience in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with LaToya and our service department. We're delighted to hear that LaToya went above and beyond to ensure a smooth and pleasant service experience for you, from the drop-off to the recommendations, all delivered with a smile and a happy demeanor. We will certainly pass along your commendation to LaToya and the rest of our team. Your feedback is valuable to us, and we appreciate your suggestion regarding a menu for the Service Department. If there's anything else we can do to enhance your future visits or if you have any further suggestions, please feel free to let us know. We look forward to serving you again. Best Wishes, INFINITI Of Orland Park

blacklabdad responded

Natalia was a wonderful customer agent! Very friendly, and personable. Extremely competent, always keeping me informed where I was in the process of negotiating ad securing a deal, and thne closing it. I felt very comfortable with her, always feeling like she was really working for me.

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with our customer service representative, Ken. We're delighted to hear that Ken was very polite, professional, and helpful in explaining your vehicle assessment thoroughly. Providing options and clear communication about the assessment process is essential, and we're pleased that Ken offered you the choice of leaving the vehicle for further evaluation or picking it up. We appreciate your understanding and trust in our service department. If you ever need further evaluation or have any other concerns, please feel free to bring your vehicle in at any time. We're here to assist you. Thank you for choosing us for your automotive needs. We look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer! We truly appreciate your trust in us over the years and we're thrilled to hear about your positive experiences. It's fantastic to know that you've found our service to be professional, prompt, and accompanied by excellent detailed communication. Your satisfaction is our priority, and we look forward to continuing to meet your automotive needs in the future. If there's anything specific you would like to share or if you have any further feedback, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us! We're pleased to hear that you experienced quick service and found the video of the multi-point inspection to be helpful in understanding priorities for future repairs. Providing transparent and informative insights into your vehicle's condition is important to us, and we're glad to know it was beneficial for you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park