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INFINITI Of Orland Park
Orland Park, IL
908 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 908 reviews
May 22, 2023
Terrible customer service and lack of knowledge by Service Technicians, they don’t keep you informed on the status of your vehicle and didn’t have the parts available to service my vehicle, I wasted 3 Service Technicians, they don’t keep you informed on the status of your vehicle and didn’t have the parts available to service my vehicle, I wasted 3 hours at the dealership for NOTHING, I won’t be going back and I’ve been going there for years!!!! More
by Back on Q
Employees Worked With
Service Advisors
April 10, 2023
Awful awful experience. The car i had an appointment to look at wasn't there when i showed up. Also the person i scheduled my appointment with was busy. They added in an The car i had an appointment to look at wasn't there when i showed up. Also the person i scheduled my appointment with was busy. They added in an additional $2,000 for a CPO warranty even though we're being told online the car was CPO. Be careful, they are everything that is wrong with the car sales industry. It took over an hour to get the car to the lot. I was also treated so insulting and rudely. More
by kedmiston
Employees Worked With
Joe and "manager Ronnie Bobbles, if that's his real name)
April 10, 2023
Awful awful experience. The car i had an appointment to look at wasn't there when i showed up. Also the person i scheduled my appointment with was busy. They added in an The car i had an appointment to look at wasn't there when i showed up. Also the person i scheduled my appointment with was busy. They added in an additional $2,000 for a CPO warranty even though we're being told online the car was CPO. Be careful, they are everything that is wrong with the car sales industry. It took over an hour to get the car to the lot. I was also treated so insulting and rudely. More
by kedmiston
Employees Worked With
Joe and "manager Ronnie Bobbles, if that's his real name)
March 19, 2023
Joe was my salesperson. He was very pleasant and attentive. Overall, my experience was good but it's what happened the month after I brought car that I can only give three s He was very pleasant and attentive. Overall, my experience was good but it's what happened the month after I brought car that I can only give three stars. I found out when I called Lexus to register the vehicle that there were four open OLD recalls on the car. Also, the car sat on the lot for about 8 months before I purchased yet they didn't change the oil before sending me home with it. My fault for not asking this. Just sort of thought they would handle basic maintenance before they sold me the car. Like I said, not a bad experience but I'm disappointed that I've spent money on maintenance so soon after a purchase at a luxury dealer. I've emailed and no one has responded to apologize. Please do better Infiniti. More
by carlitta_tucker
Employees Worked With
Jose Ruiz
March 09, 2023
Several years ago, We left Lexus to explore another option with Infinity of Orland. This is our 3rd vehicle purchase and will continue to count on this dealer in the future option with Infinity of Orland. This is our 3rd vehicle purchase and will continue to count on this dealer in the future More
by stephen.serio
Employees Worked With
Head officer in Service
March 09, 2023
My car had damage via impact on the undercarriage causing a hole in the oil pan/oil filter so I had in towed into the dealer. Needed a engine, insurance paid. Long story short my service was horrible I would a hole in the oil pan/oil filter so I had in towed into the dealer. Needed a engine, insurance paid. Long story short my service was horrible I would call for updates on my repair, it would take a week for them return my call. After all that I go to pick up my vehicle and I have to go find it in the lot after over 12k bill! I get home and see the pictures below...... This dealership's service department has a serious problem! More
by Mike
Employees Worked With
Terry Lewis
