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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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May 07, 2025

Latoya was amazing in up front with you about what’s going on with your vehicle More

by CALISARAGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
4.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

INFINITI Of Orland Park responded

Calisaraggs, on behalf of LaToya and our team, we sincerely thank you for your review, feedback and business! Kind regards, INFINITI of Orland Park

May 07, 2025

I had a very pleasant experience with this dealer. They completed all of the items I requested and even helped me with settings on my vehicle More

by LORI.KONRATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

INFINITI Of Orland Park responded

Lori, thank you so much for your review! We're delighted you had a pleasant experience, and we were able to help. We appreciate your business and look forward to seeing you again. Kind regards, INFINITI of Orland Park

May 04, 2025

She was rude and they didn’t want to check my breaks made it seem as if I was lying about the brakes making noise but eventually fixed the problem after I had to go out to drive the car to show them what the More

by SHANELLEALLEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

INFINITI Of Orland Park responded

SHANELLEALLEN2, thank you for taking the time to share your feedback. We are sorry to learn about the lack of courtesy or any issue you experienced from any of our staff members. We're glad to hear the problem was fixed. We strive for excellent customer service across all departments and will address this issue internally. Thank you for bringing it to our attention and for your business. Kind regards, INFINITI of Orland Park

May 02, 2025

I’ve had my Infiniti for 6 yrs, and I have had nothing but a positive experience with this dealership! Kerrie was a pleasure to work with and stayed on top of getting my car serviced. Also placed me in More

by TAMIMASTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

INFINITI Of Orland Park responded

TAMIMASTIN, thank you so much for your positive feedback and loyal support! We're happy to hear Kerrie took care of you and you received great service. Kind regards, INFINITI of Orland Park

April 30, 2025

Service at Infiniti of Orland Park is always a pleasant experience. Michael Cescato is helpful and informative during the maintenance visit. More

by Bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

INFINITI Of Orland Park responded

Bev, thank you so much for your wonderful feedback. We are happy you always have a pleasant experience and thank you for your loyal support. Michael is certainly a fan favorite and we're glad to hear he was helpful to you. Kind regards, INFINITI of Orland Park

April 30, 2025

I was pleased with the service I received on my visit to the dealership that day. More

by RNOW301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

INFINITI Of Orland Park responded

RNOW301, thank you for your feedback and business! We are happy to hear you had a positive experience and look forward to seeing you again. Kind regards, INFINITI of Orland Park

April 27, 2025

I have great confidence in the service department. This is the only place I take my car. I dropped my car off and received a detailed video of the work that needed to be done...bonus points for the More

by Chrissy25
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

INFINITI Of Orland Park responded

Chrissy25, we really appreciate your confidence in our team, your loyalty and kind words. We apologize if we somehow missed washing your vehicle and tire shine this time. We would like to make it up to you. Can you please contact me direct so we can get it arranged to clean your vehicle anytime that works with your schedule? Kind regards, Austin Polcyn, Service Manager austinpolcyn@zeigler.com or 708-942-7560

April 24, 2025

Great facility. Excellent staff. very pleasant environment. This is the only place I go for maintenance. More

by OVERALL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

INFINITI Of Orland Park responded

Thanks so much, OVERALL! Our team really appreciates the awesome rating, and your continued support. Kind regards, INFINITI of Orland Park

April 21, 2025

Great service staff and establishment. I was very pleased with kerrie, very knowledgeable and polite. Employee of the year for sure. More

by WLGRINSTEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

INFINITI Of Orland Park responded

WLGRINSTEAD, thank you so much for the sincere review! Kerrie is definitely a fan favorite, and we all appreciate you. Kind regards, INFINITI of Orland Park

April 19, 2025

Excellent service by the team at the dealership from start to finish would recommend this location!!! More

by KENDALLSILAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fares Yasin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

INFINITI Of Orland Park responded

KENDALLSILAS, we value your excellent feedback and business! Kind regards, INFINITI of Orland Park

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