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INFINITI Roseville - Service Center

Roseville, CA

4.7
245 Reviews

245 Reviews of INFINITI Roseville - Service Center

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September 06, 2021

From the moment I walked in the door, I felt welcome. Dan Chastain in the Service Department is a pleasure to work with. He went above and beyond ensuring my car needs were met. Dan is extremely professional More

by Mrs. Martel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

INFINITI Roseville responded

Mrs. Martel, Thank you for the 5-star review! We just love going above and beyond to ensure our clients have a good time with us. Wishing you many happy and healthy miles on the road!

July 31, 2021

Always provided with exceptional service. Punctual and professional every time car is serviced. Provided with estimate and cost was reasonable. Dylan made experience positive and very professional. More

by golden_galen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Phillips, Dylan Thayer
Aug 02, 2021 -

INFINITI Roseville responded

Thanks for the positive review! We just love providing our clients with exceptional service. If you need anything, we are one call away. Happy motoring!

July 25, 2021

Infiniti dealership service center is consistently helpful each and every time. I appreciate the knowledgeable employees who are always able to help with a positive attitude. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

INFINITI Roseville responded

Michelle, It's always a pleasure serving you. I'm happy to know you receive exemplary service every time you come to see us. If you need anything, we are one call away. Happy motoring!

July 23, 2021

The experience was ALL positive! Appointment date/time, greeting and service, helpful advise, and the vehicle was washed. This was my second service from this dealership, and I was equally impressed as the More

by jnodunham
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
Jul 23, 2021 -

jnodunham responded

Thank you, Roseville Infinity. The experience was awesome and it was simple to get an appointment! I will definitely be seeing your shop for future services!

May 17, 2021

Ray and his team has done it again. Not long ago, I was there in search for a bigger vehicle for my growing family. However, as the 4 months went by, I was gassing up more than I had expected. But that was More

by Melissa and Rona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nadine Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Martin, Jerry Singh
May 17, 2021 -

INFINITI Roseville responded

Thank you for taking the time to leave this 5-star review of your experience with Ray. I'm glad to know he ensured you got the best rates and had a memorable time with us. We truly value you as client and look forward to the relationship ahead.

February 21, 2021

Best Dealership hands down . We drive 3 hours to this dealership because their friendliness and their attention to detail . John ,Dan and Nicole in service are un-matched in my over 30+ years of dealing More

by John weinreich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole -Front Desk/Billing/Cashier - Best I've Dealt with at any dealership. Also gets five 🌟 🌟 🌟 🌟 🌟 , John Phillips
Feb 22, 2021 -

INFINITI Roseville responded

John, Thank you for the 5-star review of your experience with John, Dan, and Nicole. We appreciate you making the drive out here and giving us the opportunity to earn your business. We truly value you as a client!

February 18, 2021

Terrible experience. Never, ever, ever have I had an experience as this. Taking my car in for service and then having a part fall off of my car, when I brought the car in to take care of that issue, to More

by dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Chastain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

INFINITI Roseville responded

Dan, This is John Phillips, Service Manager here at INFINITI Roseville. I have been trying to contact you about the above experience you described. It's my understanding that you came to us because there was already damage on the skid plate under your vehicle. We worked to try and repair this damage but it appeared to be extensive and the fix didn't hold. I understand you already went to get it completely replaced elsewhere but I am happy to discuss if there's anything else we can do to help. Please give me a call back at your convenience 916-770-8400.

January 19, 2021

I have always been happy with the service at this dealership and in this instance Jerry did an excellent job in taking care of my service. More

by vinofyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry
Jan 20, 2021 -

INFINITI Roseville responded

Thank you for this positive review of your experience with Jerry. We are thrilled to hear you always leave happy with your service. Until next time, happy motoring!

November 21, 2020

Their service department maintained my original Infiniti for 120k miles until it was totaled by another driver. I then looked around and bought a new Infiniti from this dealership. the purchase process wa More

by Jeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

INFINITI Roseville responded

Jeremy, Thank you for taking the time to share your positive experience with our Service department and our sales team! We are so happy to hear you've had nothing but positive experiences with Dan. We look forward to the continued relationship and another 150k miles!

March 08, 2020

Charlie does an excellent job making sure the car is repaired when the needs servicing. He made sure we were taken care of. Thank you More

by Haas003
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
Mar 09, 2020 -

INFINITI Roseville responded

Thank you for your loyal service business. We love seeing you in for service. We look forward to being here for all your automotive needs.