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INFINITI Roseville - Service Center

Roseville, CA

4.7
272 Reviews
Call Service Center (916) 633-1120

272 Reviews of INFINITI Roseville - Service Center

Sort by
October 13, 2023

Excellent service department and service rep Dylan . And Rodney service mechanic all amazing and friendly. More

by Privateron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney , Charles Bermudez, Dylan Thayer
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Oct 13, 2023 -

INFINITI Roseville responded

Thank you for your kind words! We are so happy to hear that Rylan and Rodney were able to give you such great customer service. We truly appreciate you and your business with us. Wishing you many more happy miles!

August 29, 2023

Dan always goes above and beyond the call of duty to make sure my SUV is fixed right the first time and comes back cleaner inside and out than when I brought my car in for service. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

INFINITI Roseville responded

Steve, Thank you so much for your 5-star review! We are so glad to hear that Dan was able to go above and beyond for you. We just love working hard to give our clients the best service. Wishing you many more happy miles!

August 25, 2023

Great service and quality repairs. The service representative did a great job of keeping me informed about the status More

by ping.wang
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

INFINITI Roseville responded

Thank you for bringing your vehicle in for service with us! We are so happy to hear that our team was able to help you and give you such outstanding customer service. We truly appreciate you and your business with us!

June 29, 2023

Every time I'm visiting Infiniti Roseville I feel like an important person because the staff treated me very well. More

by anth_mungcal
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
Report | Print
Jun 30, 2023 -

INFINITI Roseville responded

Thank you so much for trusting us with the service of your vehicle! We are so glad to hear that you've had such great experiences working with us. We just love working hard and doing our best to give our clients the best service. Wishing you many more happy miles!

June 28, 2023

Service was done on time and easy to schedule. Pricing is a little crazy for simple services. On go when absolutely necessary. More

by tauras1880
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
Report | Print
Jun 29, 2023 -

INFINITI Roseville responded

Thank you so much for sharing your positive review experience with our service team. We are so glad to hear that your service was completed on time and simple to do. We apologize you felt the cost was high. We assure you your vehicle is receiving the highest quality work with Factory Certified technicians and Genuine INFINITI parts to keep your vehicle well maintained and safe. If you ever have any questions about your service, please don’t hesitate to contact our Service Director, Michael Jeffries.

June 28, 2023

Great service and quality repairs. The service representative did a great job of keeping me informed about the status of the repairs More

by bbracer3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dylan Thayer
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Jun 29, 2023 -

INFINITI Roseville responded

Thank you for sharing your 5-star review! We are so glad that our team was able to help you, give you great service, and help keep you informed. We truly value you and your business with us!

January 02, 2023

Most amazing service person I've worked with in 50 years of owning vehicles a super star in performance. More

by rbenedict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
Report | Print
Jan 03, 2023 -

INFINITI Roseville responded

Thank you for sharing your 5-star review with us! We are so glad that such a positive experience with us. We look forward to a long-lasting relationship!

December 01, 2022

Horrible! ! Crooks! We are a two Infiniti car family. We took car for repair a month before it was out of warranty. We told them the problem, they said it wasn' More

by smokey546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Bermudez
Report | Print
Dec 05, 2022 -

INFINITI Roseville responded

Anna, I understand you were working with Charlie when you serviced with us. From what I understand you had replaced your main battery with an aftermarket battery not at our shop. When you came into service our tests indicated both the main and auxiliary batteries were performing at standard levels. In your most recent visit, it did appear both batteries were failing the load test. The estimate we provided was to replace both the main and auxiliary batteries with Genuine OEM parts. If you are just looking to replace the auxiliary battery, this cost is $419. We apologize for any frustrations and want you to know we are here if you need. Feel free to reach out directly to Charlie is you are interested in getting either replaced.

Dec 05, 2022 -

smokey546 responded

Yes, I replaced the main battery myself (super simple) because the car literally would not start. When we took it you for the Auxilary battery problem you while the car was under warranty you said Auxilary battery was fine (even though the car itself said it was bad!) low and behold, after it's out of warranty you said the Auxilary battery is now the problem and that both batteries needed to be replaced for $1k. As it turns out, only the Auxilary battery needed to be replaced! (as we thought) We had it done for $270 at a reputable auto shop! You are deceitful sales people. But hey! I guess times are hard. As I stated, we are a two Infiniti car family and would've been life long customers with future purchases but this experience is enought to rattle the most loyal supporters. I've shared this experience with numerous friends and people and everyone is astonished that this could happen!

December 01, 2022

I’m a 10 year customer. I’ve always been treated well and never have felt pressured to make repairs that were not really needed …unlike my San Jose Infiniti dealer. More

by rwblaich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez, John Phillips
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Dec 02, 2022 -

INFINITI Roseville responded

Thank you for the 5-star review! We truly appreciate your business and love being here for all your vehicle needs.

November 17, 2022

They are wonderful at this dealership and their service department is great at helping me. I recommend this dealership to anyone. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

INFINITI Roseville responded

JC, We are so glad that you had such a positive experience with us! We love working hard to give our clients the best service. We truly appreciate you and your business with us.

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