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INFINITI Roseville - Service Center

4.5

8 Lifetime Service Reviews

800 Automall Dr, Roseville, California 95661

8 Reviews of Sacramento Infiniti - Service Center

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October 24, 2018

"Very responsive, knowledgeable and kind service."

- foekej

The service was prompt and skilled as well as done in less than the time promised. The car was detailed and washed and looked new.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Oct 25, 2018 -

INFINITI Roseville responded

foekej, Thanks for the 5-stars! We are so glad we could provide excellent service during your visit with us. We look forward to seeing you again, but until then, enjoy your car!

Helpful
September 30, 2018

"A++++"

- Anita081

I can't thank this dealership info for their amazing personal service and amazing staff!! Went above and beyond to help me in my car non-warranty predicament. From the verge of tears to the biggest smile ever. I was able to meet with GM Marco who truly cared about my car issue. I was treated like a VIP!!! I am now a proud new owner.of a 2019 Qx60!! Charlie, Sarah, and Beckie and Marco...Thank you thank you thank you from the bottom of my heart!! I'm spreading the word to all family and friends. Ana and Gus( woof woof)

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Beckie O
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marco Buscaglia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sarah Farinsky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Oct 01, 2018 -

INFINITI Roseville responded

Anita081, Thank you so much for taking to time to share your experience with us. We are so glad we could assist you with all you vehicle needs. We truly value you and are happy that we could make the situation better. Enjoy your new 2019 INFINITI QX60 and welcome to the INFINITI Roseville family!

Helpful
August 30, 2018

"Service Rating"

- Kristing

Great and speedy service! I love the details the dealership puts into on the car wash! The car gets vacuumed as well as tire dressing!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Thomas King
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Aug 30, 2018 -

INFINITI Roseville responded

Kristin, Thanks for the awesome review. We are so glad we were able to provide excellent service. We look forward to seeing you soon, but until then, happy motoring!

Helpful
July 27, 2018

"Quick servicing "

- JRW

Came in on a Saturday with no appointment. Was in and out in less than one hour. All work was explained and the waiting lounge was nice. Jairo was very professional and knowledgeable.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
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Jul 30, 2018 -

INFINITI Roseville responded

Thank you for sharing your positive experience. We are so glad Jario could help make the process easier. We hope to see you again, but until then, happy motoring!

Helpful 1
July 16, 2018

"Service "

- Samjot

Great experience. Smooth check in and timely service. All work done to satisfaction. Nice area to rest. Staff was very nice. Wish them all the best.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
Tim Ellis
John Phillips
Robert Rogers
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Jul 16, 2018 -

INFINITI Roseville responded

Sam, Thank you for your most recent service visit. We are so happy to hear the team provided you with truly exceptional service. Until we see you next, happy motoring.

Helpful
December 31, 2017

"service"

- roya mirmiran

I still wished some one in the service department would give me a copy of the inspection report on my car (and not a copy of the Carfax report). I already have 4 copies of the Carfax and no copy of the original inspection report

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Recommend Dealer
Yes
Employees Worked With
service dept
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Jan 08, 2018 -

INFINITI Roseville responded

Roya, This is Marco Buscaglia, we spoke over the phone last week. I again want to apologize about any frustrations. We truly appreciate your business and your feedback. If you have further questions, don't hesitate to reach out to me at 916,782.8600.

Helpful
December 22, 2017

"Questionable service response "

- Kathie70

Our 2017 small SUV has spent two weeks in repair. Unable to determine how to fix. There are three vehicles in USA with this same problem. After two weeks repair picked up car no lights were on. That only lasted three days. Dropped off car on Monday no call no status simple update would be helpful.

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Recommend Dealer
No
Employees Worked With
Charles (?)
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Dec 22, 2017 -

INFINITI Roseville responded

Kathie, This is Robert Rogers, Service Director here at INFINITI Roseville. I want to apologize about your recent experience. It appears there was a miscommunication between service advisors which is why the status call was delayed. Your vehicle does have a very difficult electrical issue that we have been working with INFINITI USA to resolve. We truly value your business and the relationship we have. If you have any questions about the service, please don't hesitate to reach out to me directly 9167828600 ext 222.

Helpful
August 03, 2017

"G37 oil change to a QX70 instead "

- Daytona

I came in just for a oil change on my 2011 G37 which I loved. Just walked around lot and saw the 2014 QX70. Test drove for the fun of it while waiting, and really wasn't looking to buy at all. Norm was really amazing about just asking the right questions , and tossing a deal together just to see. I traded in my 2011 G37 / 2005 GMC Denali and got the QX70 which replaces 2 cars in one. At no time did I ever feel pressured into this deal, and was amazed at the great deal they worked for me. I'm very excited to start new journeys in my QX70 Thanks Norm / Jeff Art Brickell

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Norman Allen
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Aug 08, 2017 -

INFINITI Roseville responded

Art, We appreciate you sharing your positive experience with our INFINITI team. How exciting to come in for service and end up leaving the lot with a new QX70. Sending our big congrats and wishing you many happy miles.

Helpful
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