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Sacramento Infiniti - Service Center

Roseville, CA

4.3
19 Lifetime Reviews Review Dealership

19 Reviews of Sacramento Infiniti - Service Center

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February 21, 2021

"Best Dealership hands down . We drive 3 hours to this..."

- John weinreich

Best Dealership hands down . We drive 3 hours to this dealership because their friendliness and their attention to detail . John ,Dan and Nicole in service are un-matched in my over 30+ years of dealing with service departments .

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nicole -Front Desk/Billing/Cashier - Best I've Dealt with at any dealership. Also gets five 🌟 🌟 🌟 🌟 🌟
Feb 22, 2021 -

INFINITI Roseville responded

John, Thank you for the 5-star review of your experience with John, Dan, and Nicole. We appreciate you making the drive out here and giving us the opportunity to earn your business. We truly value you as a client!

January 19, 2021

"I have always been happy with the service at this..."

- vinofyl

I have always been happy with the service at this dealership and in this instance Jerry did an excellent job in taking care of my service.

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Yes
Employees Worked With
Other Employees : Jerry
Jan 20, 2021 -

INFINITI Roseville responded

Thank you for this positive review of your experience with Jerry. We are thrilled to hear you always leave happy with your service. Until next time, happy motoring!

November 20, 2020

"Their service department maintained my original Infiniti..."

- Jeremy

Their service department maintained my original Infiniti for 120k miles until it was totaled by another driver. I then looked around and bought a new Infiniti from this dealership. the purchase process was easy and I was able to continue my relationship with my service advisor Dan. He is spectacular. He knows me and my car. I have had nothing but positive experiences for over 150k miles between the cars.

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Yes
Employees Worked With
Nov 23, 2020 -

INFINITI Roseville responded

Jeremy, Thank you for taking the time to share your positive experience with our Service department and our sales team! We are so happy to hear you've had nothing but positive experiences with Dan. We look forward to the continued relationship and another 150k miles!

March 08, 2020

"Charlie does an excellent job making sure the car is..."

- Haas003

Charlie does an excellent job making sure the car is repaired when the needs servicing. He made sure we were taken care of. Thank you

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Yes
Employees Worked With
Mar 09, 2020 -

INFINITI Roseville responded

Thank you for your loyal service business. We love seeing you in for service. We look forward to being here for all your automotive needs.

February 29, 2020

"I don’t recommend using the Roseville Infinity Service..."

- Dustin

I don’t recommend using the Roseville Infinity Service Department, John Phillips, or Robert Rogers. They had our car in for Insurance claim. They then had our car towed to Co-Part without our authorization. I had actually told John Philips that we were keeping the car and wanted it towed to our house. More than 6 months later, I can’t even get our correct key fob back after leaving messages for Service Dept Assistant Manager John Philips and Manager Robert Rogers. They gave Co-Part a Nissan key fob for our Infinity and sent emails to John and Robert Rogers showing photos that they messed up, and not Co-Part, like they claimed. It’s pretty crazy that they charge premium prices with terrible customer service. We want our correct key fob back and I’m pissed that they have made this impossible to get back!

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Recommend Dealer
No
Employees Worked With
Robert Rogers
Mar 05, 2020 -

INFINITI Roseville responded

Dustin, This is Marco Buscaglia, Executive Manager here at INFINITI Roseville. After speaking with Robert Rogers, it is my understanding that this occurrence was about 6 months ago. It appears your insurance company totaled your vehicle and had it towed on their behalf to Co-part. It is also my understanding that we did not personally deal with the tow or your key. I would recommend calling the insurance company and discussing the issues you encountered. If I can be of any assistance I can be reached here at the dearlship 916-782-8600.

Mar 09, 2020 -

Dustin responded

Sorry Marco, your understanding is totally incorrect! It’s sad that this BS has been going on for over 6 months! I had forwarded an email from both my insurance and Co-Part to John and Robert. Too bad neither of these two bothered to call me back after I sent them my last email showing proof that your dealership incorrectly gave a Nissan key fob to the Co-Part tow truck. John Phillips incorrectly gave Co-Part permission to tow our SUV, when I clearly stated to John that we were keeping our SUV and that we wanted to pick it up from your dealership! SO YES, INFINITY OF ROSEVILLE DID DEAL WITH THE KEY AND THE TOW! Pathetic!

February 18, 2020

"This is the first car I’ve consistently taken to the..."

- at1curenow

This is the first car I’ve consistently taken to the dealer for service & maintenance. John is great about scheduling when it’s convenient for me & making sure the work is done right.

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Recommend Dealer
Yes
Employees Worked With
Feb 18, 2020 -

INFINITI Roseville responded

Thank you for the 5-stars! We really appreciate your continued loyalty to John and our team. We're happy to hear that you had a great experience with John in scheduling and servicing your vehicle. Until we see you next time, happy motoring!

February 12, 2020

"Todd knowledgeable/helpful. Charles helpful/thoughtful."

- jacqunessa6

Todd and Charles provided genuine customer service. My vehicle was purchased from a local dealership and still under warranty. Because of Todd and Charles, I finally received the service needed.

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Yes
Employees Worked With
Feb 13, 2020 -

INFINITI Roseville responded

Thank you for the positive review! We're happy to hear Todd and Charles were able to square away the servicing of your INFINITI, and get you back on the road safely and quickly. We greatly appreciate your business.

September 06, 2019

"Wonderful customer service!!"

- lovejones

Charlie was very helpful and kind to replace my batteries in my Key Fob, with great customer service for my 2009 Infiniti Fx35. Truly appreciate the assistance! Todd was very helpful in the same way!! Highly recommend coming to this dealership!

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Yes
Employees Worked With
Sep 06, 2019 -

INFINITI Roseville responded

Thank you for the 5-stars. We're happy to hear you had a great experience with Charlie servicing your INFINITI FX35, and that he and our team were very helpful throughout! We appreciate your recommendation!

January 30, 2019

"This is definitely the Infiniti location you want to be at!"

- Supersecret1205

Found myself in the market for a new car. Contacted the dealership, within 10 minutes I had a quote, car was located and ready to obtain with my consent. Application was easy n seem less. Clear communication was delivered. Within same day car was delivered and my pick up the next morning was by far exquisite. Esther Shamouel was not only organized, knowledgeable, but took her time to explain every step including my tutorial of how to use the functions on my car. I left feeling I made the right choice with Infinite. My follow cal the next day was also much appreciated. Would definitely come back and continue my relationship with Esther and the dealership.

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Recommend Dealer
Yes
Employees Worked With
Jan 31, 2019 -

INFINITI Roseville responded

Thank you so much for taking time to share your awesome experience with us. We are so glad Esther was there to ensure you had a smooth and easy experience. We are truly grateful for you and your business. Welcome to the INFINITI Roseville family!

December 21, 2018

"BEST customer service experience ever!"

- Jeenalove86

Todd has been great from the moment I purchased my car with his wonderful help and advice with the selection on customed leather seats to having my windows tinted- I am extremely happy with the results! He always provided with the loaner car while my car was being serviced which was awesome. I appreciate him taking the time out of his busy schedule to send me the pictures of my car during the make-over process. Todd was very knowledgeable with pairing my phone to the car when I wasn't able to and he is genuinely a nice guy. It has been a wonderful experience at the Infiniti Rooseville! Thank you so much again Todd!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeffrey Monioz
Dec 26, 2018 -

INFINITI Roseville responded

Jeenalove86, Thank you so much for taking time to share your experience with us. We know the servicing process can be overwhelming and we are so glad Todd was there to ensure you had a great experience with us. We hope we can continue to provide you excellent service for many years to come. Until next time, enjoy your new vehicle!

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