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INFINITI Roseville - Service Center

4.6

10 Lifetime Service Reviews

800 Automall Dr, Roseville, California 95661

10 Reviews of Sacramento Infiniti - Service Center

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December 21, 2018

"BEST customer service experience ever!"

- Jeenalove86

Todd has been great from the moment I purchased my car with his wonderful help and advice with the selection on customed leather seats to having my windows tinted- I am extremely happy with the results! He always provided with the loaner car while my car was being serviced which was awesome. I appreciate him taking the time out of his busy schedule to send me the pictures of my car during the make-over process. Todd was very knowledgeable with pairing my phone to the car when I wasn't able to and he is genuinely a nice guy. It has been a wonderful experience at the Infiniti Rooseville! Thank you so much again Todd!

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Recommend Dealer
Yes
Employees Worked With
Jeffrey Monioz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Todd Ritter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 26, 2018 -

INFINITI Roseville responded

Jeenalove86, Thank you so much for taking time to share your experience with us. We know the servicing process can be overwhelming and we are so glad Todd was there to ensure you had a great experience with us. We hope we can continue to provide you excellent service for many years to come. Until next time, enjoy your new vehicle!

December 21, 2018

"Sold my Vehicle "

- Ihanley96

I got a call and they said they would make a better offer than what I was already given. They committed to their word even though it was going to be little profit for them! That is what I call character and valuing customers. Don't see that much now days, very thankful. Shout out to Paul Reyes, I am a raving fan.

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Recommend Dealer
Yes
Employees Worked With
Paul Reyes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 26, 2018 -

INFINITI Roseville responded

lhanley96, Thank you so much for the wonderful review. We are so glad Paul was there to ensure you had a smooth experience with us. We hope we can continue to provide you with excellent service, but until next time, welcome to the INFINITI Roseville family!

October 24, 2018

"Very responsive, knowledgeable and kind service."

- foekej

The service was prompt and skilled as well as done in less than the time promised. The car was detailed and washed and looked new.

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Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 25, 2018 -

INFINITI Roseville responded

foekej, Thanks for the 5-stars! We are so glad we could provide excellent service during your visit with us. We look forward to seeing you again, but until then, enjoy your car!

September 30, 2018

"A++++"

- Anita081

I can't thank this dealership info for their amazing personal service and amazing staff!! Went above and beyond to help me in my car non-warranty predicament. From the verge of tears to the biggest smile ever. I was able to meet with GM Marco who truly cared about my car issue. I was treated like a VIP!!! I am now a proud new owner.of a 2019 Qx60!! Charlie, Sarah, and Beckie and Marco...Thank you thank you thank you from the bottom of my heart!! I'm spreading the word to all family and friends. Ana and Gus( woof woof)

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marco Buscaglia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sarah Farinsky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Beckie O
Oct 01, 2018 -

INFINITI Roseville responded

Anita081, Thank you so much for taking to time to share your experience with us. We are so glad we could assist you with all you vehicle needs. We truly value you and are happy that we could make the situation better. Enjoy your new 2019 INFINITI QX60 and welcome to the INFINITI Roseville family!

August 30, 2018

"Service Rating"

- Kristing

Great and speedy service! I love the details the dealership puts into on the car wash! The car gets vacuumed as well as tire dressing!

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Recommend Dealer
Yes
Employees Worked With
Thomas King
Aug 30, 2018 -

INFINITI Roseville responded

Kristin, Thanks for the awesome review. We are so glad we were able to provide excellent service. We look forward to seeing you soon, but until then, happy motoring!

July 27, 2018

"Quick servicing "

- JRW

Came in on a Saturday with no appointment. Was in and out in less than one hour. All work was explained and the waiting lounge was nice. Jairo was very professional and knowledgeable.

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Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
Jul 30, 2018 -

INFINITI Roseville responded

Thank you for sharing your positive experience. We are so glad Jario could help make the process easier. We hope to see you again, but until then, happy motoring!

July 16, 2018

"Service "

- Samjot

Great experience. Smooth check in and timely service. All work done to satisfaction. Nice area to rest. Staff was very nice. Wish them all the best.

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Recommend Dealer
Yes
Jul 16, 2018 -

INFINITI Roseville responded

Sam, Thank you for your most recent service visit. We are so happy to hear the team provided you with truly exceptional service. Until we see you next, happy motoring.

December 31, 2017

"service"

- roya mirmiran

I still wished some one in the service department would give me a copy of the inspection report on my car (and not a copy of the Carfax report). I already have 4 copies of the Carfax and no copy of the original inspection report

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Recommend Dealer
Yes
Employees Worked With
service dept
Jan 08, 2018 -

INFINITI Roseville responded

Roya, This is Marco Buscaglia, we spoke over the phone last week. I again want to apologize about any frustrations. We truly appreciate your business and your feedback. If you have further questions, don't hesitate to reach out to me at 916,782.8600.

December 22, 2017

"Questionable service response "

- Kathie70

Our 2017 small SUV has spent two weeks in repair. Unable to determine how to fix. There are three vehicles in USA with this same problem. After two weeks repair picked up car no lights were on. That only lasted three days. Dropped off car on Monday no call no status simple update would be helpful.

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Recommend Dealer
No
Employees Worked With
Charles (?)
Dec 22, 2017 -

INFINITI Roseville responded

Kathie, This is Robert Rogers, Service Director here at INFINITI Roseville. I want to apologize about your recent experience. It appears there was a miscommunication between service advisors which is why the status call was delayed. Your vehicle does have a very difficult electrical issue that we have been working with INFINITI USA to resolve. We truly value your business and the relationship we have. If you have any questions about the service, please don't hesitate to reach out to me directly 9167828600 ext 222.

August 03, 2017

"G37 oil change to a QX70 instead "

- Daytona

I came in just for a oil change on my 2011 G37 which I loved. Just walked around lot and saw the 2014 QX70. Test drove for the fun of it while waiting, and really wasn't looking to buy at all. Norm was really amazing about just asking the right questions , and tossing a deal together just to see. I traded in my 2011 G37 / 2005 GMC Denali and got the QX70 which replaces 2 cars in one. At no time did I ever feel pressured into this deal, and was amazed at the great deal they worked for me. I'm very excited to start new journeys in my QX70 Thanks Norm / Jeff Art Brickell

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Recommend Dealer
Yes
Employees Worked With
Norman Allen
Aug 08, 2017 -

INFINITI Roseville responded

Art, We appreciate you sharing your positive experience with our INFINITI team. How exciting to come in for service and end up leaving the lot with a new QX70. Sending our big congrats and wishing you many happy miles.

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