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INFINITI Roseville - Service Center

Roseville, CA

4.7
245 Reviews

245 Reviews of INFINITI Roseville - Service Center

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July 27, 2018

Quick servicing Came in on a Saturday with no appointment. Was in and out in less than one hour. All work was explained and the waiting lounge was nice. Jairo was ve More

by JRW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
Jul 30, 2018 -

INFINITI Roseville responded

Thank you for sharing your positive experience. We are so glad Jario could help make the process easier. We hope to see you again, but until then, happy motoring!

July 16, 2018

Service Great experience. Smooth check in and timely service. All work done to satisfaction. Nice area to rest. Staff was very nice. Wish them all the best. More

by Samjot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Ellis, Charles Bermudez, Robert Rogers, John Phillips
Jul 16, 2018 -

INFINITI Roseville responded

Sam, Thank you for your most recent service visit. We are so happy to hear the team provided you with truly exceptional service. Until we see you next, happy motoring.

December 31, 2017

service I still wished some one in the service department would give me a copy of the inspection report on my car (and not a copy of the Carfax report). I alr More

by roya mirmiran
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
service dept
Jan 08, 2018 -

INFINITI Roseville responded

Roya, This is Marco Buscaglia, we spoke over the phone last week. I again want to apologize about any frustrations. We truly appreciate your business and your feedback. If you have further questions, don't hesitate to reach out to me at 916,782.8600.

December 22, 2017

Questionable service response Our 2017 small SUV has spent two weeks in repair. Unable to determine how to fix. There are three vehicles in USA with this same problem. After two we More

by Kathie70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles (?)
Dec 22, 2017 -

INFINITI Roseville responded

Kathie, This is Robert Rogers, Service Director here at INFINITI Roseville. I want to apologize about your recent experience. It appears there was a miscommunication between service advisors which is why the status call was delayed. Your vehicle does have a very difficult electrical issue that we have been working with INFINITI USA to resolve. We truly value your business and the relationship we have. If you have any questions about the service, please don't hesitate to reach out to me directly 9167828600 ext 222.

August 03, 2017

G37 oil change to a QX70 instead I came in just for a oil change on my 2011 G37 which I loved. Just walked around lot and saw the 2014 QX70. Test drove for the fun of it while waitin More

by Daytona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Allen
Aug 08, 2017 -

INFINITI Roseville responded

Art, We appreciate you sharing your positive experience with our INFINITI team. How exciting to come in for service and end up leaving the lot with a new QX70. Sending our big congrats and wishing you many happy miles.

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