INFINITI Stuart

I have been very disappointed with my experience at Infiniti Stuart. I was a customer at Audi Stuart (same ownership group) and had an outstanding experience with them. So it’s difficult for me to un Infiniti Stuart. I was a customer at Audi Stuart (same ownership group) and had an outstanding experience with them. So it’s difficult for me to understand the lack of consistency. I leased a 2020 QX80 in February 2020. The sales experience was poor - the sales manager actually yelled at me when I questioned one of the contract numbers. Then I met with the finance manager, who wanted to sell me a maintenance agreement despite the fact that most luxury cars include free maintenance. We finally agreed on a much cheaper maintenance agreement that included free car washes. When I came to get my car washed in May, they told me no car washes due to COVID despite the fact that other car washes we’re open. So they hand washed it and lost the hitch cover which took me a week to recover. Now it’s November and I’ve returned for a car wash - but I called first to make the service was available and was told it yes. So you can imagine my consternation when I arrived to learn that “the car wash has been broken for three days”. I was offered another hand wash, but due to my first experience asked if I might be provided a certificate to have it washed elsewhere. The service manager told me no, nothing he could do. When I objected, he told me he wasn’t going to talk to me anymore. I know it’s a relatively small issue, but their complete lack of customer service skills combined with a roguish sales staff would keep me from doing business with them in the future and I certainly wouldn’t recommend. More

Outstanding service. David and Jason went above and beyond to get me the car I wanted. Great place, great people. Very comfortable. I definitely recommend. beyond to get me the car I wanted. Great place, great people. Very comfortable. I definitely recommend. More

Service was outstanding very hands on. Sarah Amanda and Dave provided exceptional customer service. We are lights were missing on the vehicle and they were provided to me next day air and I was able to get Dave provided exceptional customer service. We are lights were missing on the vehicle and they were provided to me next day air and I was able to get them fit it in Miami More

They are the best! they worked with me & were able to They are the best! they worked with me & were able to get me in the car I wanted for the price I wanted. I would not hesitate going back to them! They are the best! they worked with me & were able to get me in the car I wanted for the price I wanted. I would not hesitate going back to them! More

Was very happy with our salesman, Austin. He was a true Was very happy with our salesman, Austin. He was a true go getter. When we decide to buy again, Austin will definitely get our sale. Was very happy with our salesman, Austin. He was a true go getter. When we decide to buy again, Austin will definitely get our sale. More

Excellent dealership. No hassles, no b.s.. Didn't waste my time and delivered what they promised. A painless experience. Will continue to do business with them. Highly recommend. my time and delivered what they promised. A painless experience. Will continue to do business with them. Highly recommend. More

Came in to look at a used 2014 Kia on 10/17/2020. Hector was our salesman. Friendly, knowledgeable. honest and straight forward. We negotiated and worked out a deal. Did all the paperwork, met with Rus to was our salesman. Friendly, knowledgeable. honest and straight forward. We negotiated and worked out a deal. Did all the paperwork, met with Rus to finish out the financing. Was a smooth purchase. Came back on Monday to pick up the vehicle. Was a nice easy sale. I would recommend Infinite Stuart. More

Everyone at the dealership was very helpful and professional. Hasn’t changed from when I bought my car to my last visit. I’m impressed with the desire to work around my time requirements and the ca professional. Hasn’t changed from when I bought my car to my last visit. I’m impressed with the desire to work around my time requirements and the care everyone takes during this stressful time of a pandemic. I feel very safe and know that they won’t miss anything and the gentleman that welcomed me when I arrived for my appointment was extremely polite and helpful.... Thank you. More

I recently purchased my QX30 from this dealership and I must say, that was one of the painless and enjoyable experience I've ever went through for car buying. must say, that was one of the painless and enjoyable experience I've ever went through for car buying. More

I just returned from a drive to NC and back to FL..I needed my oil changed and filter..stopped by without an appointment and Kevin as usual , made me feel welcome even without an appointment booked. To needed my oil changed and filter..stopped by without an appointment and Kevin as usual , made me feel welcome even without an appointment booked. Took care of my car..he is the best..wouldn't go anywhere else..ever. More